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Reviews of Grand Park Otaru

4 out of 5
Grand Park Otaru
11-3 Chikko, Otaru, Hokkaido

Reviews

8.8

Excellent

Rating 10 - Excellent. 506 out of 1000 reviews" "
Rating 8 - Good. 364 out of 1000 reviews" "
Rating 6 - Okay. 75 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kamrul, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. No extra for expedia vip
Stayed 1 night in Mar 2024
Response from Grand Park Otaru　Sugiyama on 4 Mar 2024
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to post your review.All of our staff members look forward to using Grand Park Otaru next time you come to Otaru.

10/10 Excellent

elvin

Stayed 2 nights in Feb 2024
Response from Grand Park Otaru　Sugiyama on 23 Mar 2024
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to post your review.All of our staff members look forward to using Grand Park Otaru next time you come to Otaru.

8/10 Good

Johnathan

Travelled with group
Liked: Cleanliness, staff & service
Old hotel away from the town of Otaru. Great views
It’s a decent hotel. Nothing that really stands out about the hotel itself except a nice lobby. The rooms are dated but have some great views. They do not run the AC in the winter even if the room is hot. Having the hotel attached to the shopping mall is very convenient if you are expecting a long stay / ski vacation. Having a whole super market attached to the hotel without having to walk outside in the snow is amazing. If your plan is to spend most of your time in the main town area of Otaru I would look elsewhere. It’s one train stop away (which is sort of attached to the hotel) that is about a 10 minute walk through the mall before 8pm (you have a long walk outside after 8pm).
Mountain View room at night
Train station attached to Hotel / shopping mall
Mountain View room during day
Stayed 3 nights in Jan 2024
Response from Grand Park Otaru　Sugiyama on 1 Mar 2024
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to post your review.It is very convenient and comfortable to come from the station during shopping mall business hours.In addition, the adjacent shopping center is very convenient for guests staying for long periods of time.We are confident that you will enjoy the most spectacular view in Otaru from your room.All of our staff members look forward to using Grand Park Otaru next time you come to Otaru.

10/10 Excellent

Ewen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay at this hotel... lovely place to stay with great breakfast and excellent staff. Ideal location to stay if skiing in the area.
Stayed 3 nights in Feb 2024
Response from Grand Park Otaru　Sugiyama on 28 Feb 2024
Welcome back to Grand Park Otaru.Thank you for choosing Grand Park Otaru out of the many hotels in Otaru and for staying with us.We are very happy to hear that you had some great memories skiing during your stay.Thank you very much for taking time out of your busy schedule to post your review.All of our staff members look forward to using Grand Park Otaru next time you come to Otaru.

10/10 Excellent

seongjun

Stayed 2 nights in Feb 2024
Response from Grand Park Otaru　Sugiyama on 28 Feb 2024
Thank you for staying at Grand Park Otaru.Thank you very much for your review and for taking time out of your busy schedule to respond.We are looking forward to welcoming you to Grand Park Otaru the next time you visit Otaru.

10/10 Excellent

james v

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful.
Stayed 2 nights in Feb 2024
Response from Grand Park Otaru Guest Service Rei Inoue on 24 Feb 2024
Dear Mr.JamesThank you very much for staying with usWe hope you had a pleasant stay hereWe're looking forward to seeing you again in the futureSincerely,Rei

8/10 Good

Clivette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Grand Park Otaru　Sugiyama on 15 Feb 2024
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write a review of our hotel.We are looking forward to welcoming you to Grand Park Otaru next time you visit Otaru.

10/10 Excellent

chin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee maker in the room , it’s very nice
Stayed 1 night in Feb 2024
Response from Grand Park Otaru　Sugiyama on 14 Feb 2024
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write a review of our hotel.We are looking forward to welcoming you to Grand Park Otaru next time you visit Otaru.

8/10 Good

Andy

Stayed 1 night in Feb 2024
Response from Grand Park Otaru　Sugiyama on 14 Feb 2024
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write a review of our hotel.We are looking forward to welcoming you to Grand Park Otaru next time you visit Otaru.

10/10 Excellent

Jean-François

Stayed 5 nights in Jan 2024
Response from Grand Park Otaru　Sugiyama on 20 Jan 2024
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write a review of our hotel.We look forward to welcoming you to Grand Park Otaru the next time you visit Otaru.

10/10 Excellent

hoi ki

Stayed 1 night in Jan 2024
Response from Grand Park Otaru Sugiyama on 20 Jan 2024
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write a review of our hotel.We look forward to welcoming you to Grand Park Otaru the next time you visit Otaru.

8/10 Good

HouChuan

Stayed 1 night in Jan 2024
Response from Grand Park Otaru　Sugiyama on 9 Jan 2024
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write a review of our hotel.We are looking forward to welcoming you to Grand Park Otaru next time you visit Otaru.

10/10 Excellent

Kylie

Travelled with partner
Liked: Amenities
Stayed 7 nights in Dec 2023
Response from Grand Park Otaru　Sugiyama on 1 Jan 2024
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write this review.We are looking forward to welcoming you to Grand Park Otaru next time you visit Otaru.

10/10 Excellent

THIANCHALONG

Stayed 1 night in Dec 2023
Response from Grand Park Otaru　Sugiyama on 29 Dec 2023
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write this review.We are looking forward to welcoming you to Grand Park Otaru the next time you visit Otaru.

8/10 Good

Erik

Stayed 1 night in Dec 2023
Response from Grand Park Otaru　Sugiyama on 22 Dec 2023
Thank you for staying at Grand Park Otaru.Thank you for taking time out of your busy schedule to write this guest review.We look forward to welcoming you to Grand Park Otaru the next time you visit Otaru.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Grand Park Otaru　Sugiyama on 18 Dec 2023
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write a review of our hotel.We are looking forward to welcoming you to Grand Park Otaru next time you visit Otaru.

8/10 Good

Yu Mei May

Stayed 2 nights in Dec 2023
Response from Grand Park Otaru　Sugiyama on 13 Dec 2023
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write a review of our hotel.We are looking forward to welcoming you to Grand Park Otaru next time you visit Otaru.

8/10 Good

yin ching

Stayed 2 nights in Oct 2023
Response from Grand Park Otaru　Sugiyama on 18 Nov 2023
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write this review.We look forward to welcoming you to Grand Park Otaru next time you visit Otaru.

10/10 Excellent

Tak cheung

Stayed 3 nights in Nov 2023
Response from Grand Park Otaru　Sugiyama on 16 Nov 2023
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write this review.We look forward to welcoming you to Grand Park Otaru the next time you visit Otaru.

10/10 Excellent

Mie

Stayed 1 night in Nov 2023
Response from Grand Park Otaru on 6 Nov 2023
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write this review.We are looking forward to welcoming you to Grand Park Otaru next time you visit Otaru.

8/10 Good

Clement, Latham

Travelled with partner
Staffs are friendly, courteous and helpful. Room is spacious, clean and tidy. Morning buffet is great.
Stayed 2 nights in Oct 2023
Response from Grand Park Otaru on 26 Oct 2023
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to post your review.We are very grateful for your compliments regarding our staff and rooms. We will pass on these words to our staff so that they can continue.All of our staff members look forward to using Grand Park Otaru next time you come to Otaru.

8/10 Good

MING SHIANG

Stayed 1 night in Oct 2023
Response from Grand Park Otaru on 25 Oct 2023
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write this review.We are looking forward to welcoming you to Grand Park Otaru next time you visit Otaru.

4/10 Poor

Darren

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful and friendly, that is the only good thing about this hotel. No coin laundry facility, rooms smelt like mouldy carpet and insects crawling across the floor. For the price you would expect better room condition. Rooms were large and you pay extra for ocean views.Very convenient for shopping, shopping and dining centre located next door.we will not be staying here again and do not recommend any friends to.
Stayed 3 nights in Oct 2023
Response from Grand Park Otaru on 20 Oct 2023
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write this review.Thank you very much for your severe and honest feedback.We will contact the relevant departments as soon as possible and take action.We hope that you will give us another chance, and we will make every effort to make you think that this time is different from the last time. We will sincerely respond to each and every one of your comments so that you will feel that your stay at Grand Park Otaru will be different from the last time.

8/10 Good

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, it’s linked to a huge mall and the JR station. Lots of dining options and shopping opportunities. The room I booked was spacious and I had a panoramic sea view- options that I selected when making the booking. Very glad I did that.
Stayed 3 nights in Oct 2023
Response from Grand Park Otaru on 11 Oct 2023
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to post your review.All of our staff are glad that you were able to enjoy your stay in the splendor of nature as you had hoped.All of our staff members look forward to using Grand Park Otaru next time you come to Otaru.

10/10 Excellent

Yuen Siu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from グランドパーク小樽 on 10 Oct 2023
グランドパーク小樽にご宿泊賜り誠にありがとうございます。クチコミ投稿、お忙し中ご対応いただきまして誠にありがとうございます。次回小樽にお越しの際は、ぜひグランドパーク小樽をご利用くださいますようスタッフ一同心よりお待ち致しております。

8/10 Good

BYUNGKON

Stayed 1 night in Oct 2023
Response from Grand Park Otaru on 6 Oct 2023
Thank you for staying at Grand Park Otaru.Thank you very much for taking the time out of your busy schedule to write this review.We look forward to welcoming you to Grand Park Otaru the next time you visit Otaru.

8/10 Good

torii

Stayed 2 nights in Oct 2023
Response from グランドパーク小樽 on 5 Oct 2023
グランドパーク小樽にご宿泊賜り誠にありがとうございます。クチコミ投稿、お忙し中ご対応いただきまして誠にありがとうございます。次回小樽にお越しの際は、ぜひグランドパーク小樽をご利用くださいますようスタッフ一同心よりお待ち致しております。

10/10 Excellent

Kaelin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Absolutely fantastic location, and only a short walk to many popular tourist destinations. The carpets were a bit dirty, but other than that, I can't think of anything to complain about! Very helpful staff, and lots of dining options around. There is also an Aeon mall in the same building for any convenient shopping you may need to get done.
Stayed 1 night in Sep 2023
Response from Grand Park Otaru on 28 Oct 2023
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to post your review.Regarding the stains on the carpet, we are updating the information in a planned manner, and we sincerely apologize for any inconvenience this may have caused.All of our staff members look forward to using Grand Park Otaru next time you come to Otaru.

10/10 Excellent

Jimmy Ewe Kiat

Stayed 1 night in Sep 2023
Response from Grand Park Otaru on 30 Sept 2023
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write this review.We are looking forward to welcoming you to Grand Park Otaru next time you visit Otaru.

6/10 Okay

Kok

Liked: Cleanliness, property conditions & facilities, room comfort
Stay at
Location connected to shopping mall. 2 train stops away from otaru. Just that they don’t provide complimentary bottled water.
Stayed 1 night in Sep 2023
Response from Grand Park Otaru on 27 Sept 2023
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to post your review.All of our staff members look forward to using Grand Park Otaru next time you come to Otaru.

8/10 Good

DONG WON

Stayed 1 night in Sep 2023
Response from Grand Park Otaru on 24 Sept 2023
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write this review.We are looking forward to welcoming you to Grand Park Otaru next time you visit Otaru.Best regards

10/10 Excellent

Tetsuya

Stayed 1 night in Sep 2023
Response from グランドパーク小樽 on 19 Sept 2023
グランドパーク小樽にご宿泊賜り誠にありがとうございます。クチコミ投稿、お忙し中ご対応いただきまして誠にありがとうございます。次回小樽にお越しの際は、ぜひグランドパーク小樽をご利用くださいますようスタッフ一同心よりお待ち致しております

8/10 Good

IL YOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from グランドパーク小樽 on 17 Sept 2023
グランドパーク小樽にご宿泊賜り誠にありがとうございます。クチコミ投稿、お忙し中ご対応いただきまして誠にありがとうございます。次回小樽にお越しの際は、ぜひグランドパーク小樽をご利用くださいますようスタッフ一同心よりお待ち致しております。

10/10 Excellent

SHIHCHIN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with close walking distance to JR station and shopping mall. Great room with ocean view!
Stayed 1 night in Sep 2023
Response from Grand Park Otaru on 16 Sept 2023
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to write this review.We are looking forward to welcoming you to Grand Park Otaru next time you visit Otaru.

10/10 Excellent

SHIHCHIN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallway has smoking smell and carpet is outdated. Very convenient to JR station and city bus.
Stayed 1 night in Sep 2023
Response from Grand Park Otaru on 16 Sept 2023
Thank you for staying at Grand Park Otaru.Thank you very much for taking time out of your busy schedule to post your review.Regarding the carpet you pointed out, we are currently implementing it in a planned manner.All of our staff members look forward to using Grand Park Otaru next time you come to Otaru.

8/10 Good

nicolas

Stayed 2 nights in Sep 2023
Response from グランドパーク小樽 on 14 Sept 2023
グランドパーク小樽にご宿泊賜り誠にありがとうございます。クチコミ投稿、お忙し中ご対応いただきまして誠にありがとうございます。次回小樽にお越しの際は、ぜひグランドパーク小樽をご利用くださいますようスタッフ一同心よりお待ち致しております。

10/10 Excellent

Koji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from グランドパーク小樽 on 2 Sept 2023
グランドパーク小樽にご宿泊賜り誠にありがとうございます。次回小樽にお越しの際は、ぜひグランドパーク小樽をご利用くださいますようスタッフ一同心よりお待ち致しております。

6/10 Okay

ICHIRO

Stayed 2 nights in Aug 2023
Response from グランドパーク小樽 on 7 Sept 2023
グランドパーク小樽にご宿泊賜り誠にありがとうございます。次回小樽にお越しの際は、ぜひグランドパーク小樽をご利用くださいますようスタッフ一同心よりお待ち致しております。

10/10 Excellent

Ka Cheung

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are given nice connecting rooms. Spacious enough. Great pier view. Shopping is convenient. Good choice for Otaru stay when you don’t fancy onsen and like shopping better.
Stayed 1 night in Jul 2023
Response from Grand Park Otaru on 18 Aug 2023
Thank you for staying at Grand Park Otaru.We look forward to welcoming you to Grand Park Hotel next time you visit Otaru.

8/10 Good

YOSHIKI

Liked: Cleanliness, property conditions & facilities, room comfort
快適、景観良好です。
ゆったりとして快適な部屋で、ベイサイドで正面はマリーナで景観も良好でした。 チェックアウト時に隣接するショッピングモールを通れなかったので、小樽築港駅までの経路に戸惑いました。
さわやかモーニングビューです。
Stayed 1 night in Jul 2023
Response from グランドパーク小樽 on 18 Aug 2023
グランドパーク小樽にご宿泊賜り誠にありがとうございます。大自然の美しさを堪能されたご様子、大変嬉しく存じます。次回小樽にお越しの際は、グランドパークホテルをご利用くださいますようスタッフ一同心よりお待ちいたしております。

10/10 Excellent

TAKAHIKO

Stayed 1 night in Jul 2023
Response from グランドパーク小樽 on 18 Aug 2023
グランドパーク小樽にご宿泊賜り誠にありがとうございます。次回小樽にお越しの際は、グランドパークホテルをご利用くださいますようスタッフ一同心よりお待ちいたしております。

4/10 Poor

Jing

Travelled with partner
Not as good as expected for a four star hotel.
Stayed 2 nights in Jul 2023
Response from Grand Park Otaru on 18 Aug 2023
Thank you for staying at Grand Park Otaru.We look forward to welcoming you to Grand Park Hotel next time you visit Otaru.

10/10 Excellent

TAICHI

Stayed 2 nights in Jul 2023
Response from グランドパーク小樽 on 18 Aug 2023
グランドパーク小樽にご宿泊賜り誠にありがとうございます。次回小樽にお越しの際は、グランドパークホテルをご利用くださいますようスタッフ一同心よりお待ちいたしております。

10/10 Excellent

HISAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
２回目
２回目の利用でした。 タクシーの手配や急遽の朝食追加も気持ちよく対応してくださいました。 また来年、イベントの際には利用したいと思います。
Stayed 2 nights in Jul 2023
Response from グランドパーク小樽 on 18 Aug 2023
グランドパーク小樽にご宿泊賜り誠にありがとうございます。ぜひ小樽にお越しの際は、グランドパークホテルをご利用くださいますようスタッフ一同心よりお待ちいたしております。

10/10 Excellent

Hon Cheong

Stayed 7 nights in Jul 2023
Response from グランドパーク小樽 on 18 Aug 2023
グランドパーク小樽にご宿泊賜り誠にありがとうございます。次回小樽にお越しの際は、グランドパークホテルをご利用くださいますようスタッフ一同心よりお待ちいたしております。

10/10 Excellent

Shirai

Stayed 4 nights in Jun 2023
Response from グランドパーク小樽 on 18 Aug 2023
グランドパーク小樽にご宿泊賜り誠にありがとうございます。次回小樽にお越しの際は、グランドパークホテルをご利用くださいますようスタッフ一同心よりお待ちいたしております。

8/10 Good

CHUNNAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from グランドパーク小樽 on 18 Aug 2023
グランドパーク小樽にご宿泊賜り誠にありがとうございます。次回小樽にお越しの際は、グランドパークホテルをご利用くださいますようスタッフ一同心よりお待ちいたしております。

10/10 Excellent

Roni

Stayed 1 night in Jun 2023
Response from グランドパーク小樽 on 18 Aug 2023
グランドパーク小樽にご宿泊賜り誠にありがとうございます。次回小樽にお越しの際は、グランドパークホテルをご利用くださいますようスタッフ一同心よりお待ちいたしております。

2/10 Terrible

fumito

Stayed 1 night in Jun 2023
Response from グランドパーク小樽 on 18 Aug 2023
グランドパーク小樽にご宿泊賜り誠にありがとうございます。次回小樽にお越しの際は、グランドパークホテルをご利用くださいますようスタッフ一同心よりお待ちいたしております。

8/10 Good

Hak Kwong, Richmond Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location; friendly and helpful staff
Stayed 1 night in Jun 2023
Response from Grand Park Otaru on 18 Aug 2023
Thank you for staying at Grand Park Otaru.We look forward to welcoming you back to the Grand Park Hotel on your next visit to Otaru.