Sapa Museum

Hotel was in a good location in the old quarter. Staff were helpful and eager to please. Hotel rooms were very clean and had what we needed. Hotel was a bit tired and in need of an upgrade. Pictures of breakfast were a bit misleading and whilst ok, not a feast as it looked like. Hotel was totally fine for a one night stay as a base when we were out and about in Hanoi but if staying longer would go to a hotel with more facilities that was more modern.

We had a very pleasant stay at the Oriental Jade Hotel. We booked two corner rooms, which were clean and comfortable, although the views from the fifth floor were not particularly impressive. The highlight of our stay was the excellent service. Every staff member we encountered was friendly, welcoming, and attentive. We truly appreciated the hospitality and felt well taken care of throughout our stay. The location is fantastic — just steps from Hoàn Kiếm Lake and many of Hanoi’s main attractions, with shopping and plenty of restaurants only a few blocks away. The breakfast buffet could be improved, particularly with more variety and better-quality cheese and cold cuts to accompany the bread selection. The eggs also need some attention; both days our eggs were overcooked, suggesting the kitchen could benefit from some additional training. Overall, what stood out most was the wonderful service and friendly staff. The location is hard to beat, and we would happily consider staying here again.