City view

Reviews of OYO Hotel Castro Alves, São Paulo

2.5 out of 5
OYO Hotel Castro Alves, São Paulo
R. Castro Alves, 199, Aclimação, São Paulo, SP

Reviews

7.2

Good

Rating 10 - Excellent. 18 out of 69 reviews" "
Rating 8 - Good. 22 out of 69 reviews" "
Rating 6 - Okay. 14 out of 69 reviews" "
Rating 4 - Poor. 9 out of 69 reviews" "
Rating 2 - Terrible. 6 out of 69 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Huseyin

Stayed 1 night in Mar 2023

4/10 Poor

Matteo

Disliked: Staff & service, property conditions & facilities, room comfort
Less attentive & horrible wifi
Wifi was horrible in the beginning. I asked if they reset on the wifi one of the receptionist said yes. Later when I asked a different receptionist if they no he said … and showed me that his reset. When he did the wifi went well. But it was only like 6 hours later after check in
Stayed 1 night in Apr 2022
Response from Joey on 4 May 2022
We are sorry for the inconvenience caused to you, Matteo! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

2/10 Terrible

CLOMBE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They lie to me, and didn't change me room, and have a lot of room available at the same price, at night i have cockroaches more than 5 down my bed, i show them to the lobby and they finally decide to change me room, because they see the bugs... The cleaning girl make noise each morning and laugh very loud all day , impossible to sleep or doing something in the morning, and they never say hello to costumers
Stayed 7 nights in Jan 2022
Response from Smith on 25 Feb 2022
Olá Clombe, estamos extremamente arrependidos de saber que sua experiência conosco não tem sido agradável e trabalharemos em seu feedback. Cumprimentos, Smith

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was good, the room is clean, bed is comfortable and clean. Only concern that requires immediate attention is the electrical shower because you get electrocuted each time you try to turn it off, we ended up doing it with a towel. Neighborhood is safe, close to Liberdade .. but can get loud at night with cars and people creaming once a while. For the prize you cannot complain though
Stayed 2 nights in Jan 2020
Response from Equipe OYO on 11 Feb 2020
Hello, good afternoon! We are very happy with your compliments to our partner hotel. We take notes of your observations, and we will send them to the responsible team for them to check and arrange repairs. Sincerely, OYO Team

10/10 Excellent

Chiou Mu

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Waldomiro

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Leandro

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Não vale o custo/benefício
Hotel se asemelha com aquelas pensões antigas. Foi passada uma tinta para dar um ar de novo, mas as instalações são ruins. Tem goteira no teto que nos dias de chuvas precisa de guarda chuva no quarto. Recepção se esforça para tratar os hóspedes bem, mas a infraestrutura não ajuda.
Stayed 2 nights in Jan 2024

8/10 Good

Adriano

Stayed 1 night in Dec 2023

4/10 Poor

JULIANA PINTO

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
A única vantagem é a localização, péssima comodidade.
Stayed 2 nights in Nov 2023

10/10 Excellent

Celia Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito próximo do evento que fomos
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Estadia desconfortável
A equipe do hotel é bem educada e prestativa. A limpeza do hotel é muito boa. A cama do quarto é muito desconfortável (dura e extremamente barulhenta) e o chuveiro da choque.
Stayed 3 nights in Nov 2023

6/10 Okay

luiz

Stayed 1 night in Aug 2023

6/10 Okay

Cinthia A

Stayed 2 nights in Aug 2023
Response from Eva on 28 Aug 2023
Hi, Cinthia! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Eva

8/10 Good

Luck Gabriel

Stayed 5 nights in Jul 2023
Response from Joey on 15 Jul 2023
Hi, Luck! Thank you for your kind words of praise. We are excited to host you soon with an amazing experience. Regards, Joey.

6/10 Okay

Monica aparecida

Stayed 1 night in May 2023
Response from Ammy on 10 May 2023
Hi, Monica! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

6/10 Okay

Fernanda

Business traveller
Liked: Cleanliness, staff & service
Falta de silêncio
As meninas da recepção são atenciosas. Mas os quartos são pouco acústico, muito barulho da rua e de hóspedes, principalmente para os quartos 8 e 9. Na última semana que fiquei, quase não consegui dormir.
Stayed 4 nights in Mar 2023
Response from Ammy on 12 Apr 2023
Oi, Fernanda! Lamentamos muito que sua experiência conosco não tenha sido agradável. Certamente estaremos trabalhando em suas sugestões para lhe proporcionar a melhor experiência possível da próxima vez Cumprimentos, Tim.

10/10 Excellent

Bruno

Stayed 1 night in Mar 2023
Response from Eva on 6 Apr 2023
Thanks for rating us superbly, Bruno! Glad to know that you loved our services :) Regards, Eva

4/10 Poor

WILLIAM

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Condições desagradáveis
A experiência de estadia no hotel não foi nada agradável. Eu escolhi o hotel pela proximidade com o hospital, mas as condições do quarto eram decepcionantes. Começando pela porta do quarto que possuía uma fresta que era possível olhar parte do interior, no quarto era possível ver que estava cheio de formiga para todos os lados, a cama é dura e desconfortável, no banheiro era possível ver mofo para todo lado, principalmente no teto. Os fios do chuveiro elétrico estavam todos expostos e o registro de água estava dando choque. A única coisa que prestava no hotel era a simpatia da recepcionista, fora isso não há nada de positivo no hotel.
Stayed 1 night in Mar 2023
Response from Barbara on 18 Mar 2023
Sorry for the hassle you faced, Willian! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

10/10 Excellent

JOSÉ CARMO

Stayed 1 night in Mar 2023
Response from Eva on 15 Mar 2023
Hi, Jose! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

8/10 Good

renato

Stayed 1 night in Jan 2023
Response from Ammy on 26 Jan 2023
Hi, Renato! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

Robson

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2023
Response from Ammy on 26 Jan 2023
Thanks for the positive rating, Robson! Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

Rannyel

Stayed 1 night in Dec 2022
Response from Ammy on 27 Dec 2022
Thanks for the positive rating, Rannyel! Hope to welcome you again soon. Regards, Noah

6/10 Okay

Fernanda

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Me atendeu mas só ...
O hotel é bem simples mas me atendeu para o propósito da viagem. Instalações antigas banheiros com boxe de esquadria e plástico, o boxe já estava sujo quando cheguei (com cabelo nos cantos). Janela de vidro do quarto rachada, rua com bar e um pouco de barulho. Lençóis limpos. As atendentes da recepção foram bem solicitas e educadas. Ao chegar é preciso subir as escadas c a mala. Se fosse uma viagem de turismo com meu marido nunca voltaria a ficar no hotel mas como fui só resolver uns assuntos, não queria gastar muito, queria ficar perto do metrô (Vergueiro 300m), próximo da liberdade a ponto de ir caminhando (1km) e como passei o dia todo na rua, me atendeu por isso com o valor que paguei.
Stayed 2 nights in Dec 2022
Response from Ammy on 27 Dec 2022
Oi, Fernanda! Lamentamos muito que sua experiência conosco não tenha sido agradável. Certamente estaremos trabalhando em suas sugestões para lhe proporcionar a melhor experiência possível da próxima vez Cumprimentos, Tim

8/10 Good

DARLAN

Stayed 1 night in Nov 2022
Response from Ammy on 6 Dec 2022
Thanks for the positive rating. Hope to welcome you again soon. Regards, Noah

6/10 Okay

Adilson

Liked: Cleanliness, staff & service
Disliked: Room comfort
Razoável, escada para acessar o banheiro do quarto, acaba tornando perigoso o acesso
Stayed 1 night in Nov 2022
Response from Ammy on 6 Dec 2022
Olá, lamentamos muito por constatar que sua experiência conosco não foi agradável. Certamente estaremos trabalhando em suas sugestões para lhe proporcionar a melhor experiência possível da próxima vez Cumprimentos, Tim

8/10 Good

Yasmin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Tranquila. Tive o básico.
Stayed 3 nights in Nov 2022
Response from Ammy on 6 Dec 2022
Olá, Yasmin! Muito obrigado por estar conosco. Ansioso por seu contínuo amor e apoio. Cumprimentos, Tim

6/10 Okay

Victor

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2022
Response from Ammy on 6 Dec 2022
Hi, Victor! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Lisa on 2 Nov 2022
Hey ! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

8/10 Good

Robson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Jake on 31 Aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jake

10/10 Excellent

Robson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Ammy on 20 Aug 2022
Thanks for the positive rating, Robson! Hope to welcome you again soon. Regards, Amelia.

10/10 Excellent

Robson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

2/10 Terrible

Marcio Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rede fraca demais
Achei muito muito fraco, barulhento, sem ar condicionado, entregaram o básico!
Stayed 1 night in Jun 2022
Response from Ammy on 10 Jul 2022
Olá, lamentamos ter descoberto que a sua experiência connosco não foi agradável. Iremos certamente trabalhar no seu feedback para lhe proporcionar a melhor experiência possível da próxima vez. Cumprimentos, Amelia.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Deixa a desejar
Receptividade é nota zero, só por isso já não recomendo. Quarto bem pequeno, apenas uma tomada funcionando, cama não é confortável.
Stayed 2 nights in Jun 2022
Response from Bruna on 10 Jul 2022
Olá, Lamentamos saber que sua experiência conosco não foi agradável. Trabalharemos em seus comentários para fornecer a melhor experiência possível da próxima vez. Atenciosamente, Bruna

2/10 Terrible

Raquel

Stayed 1 night in Jun 2022
Response from Christina on 4 Jul 2022
Hi, Raquel! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Christina!

10/10 Excellent

Eloisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento excelente, hospedagem maravilhosa
Stayed 1 night in Jun 2022
Response from Simon on 23 Jun 2022
Muito obrigado pela avaliação positiva! Espero servi-lo em breve com uma estadia incrível. Cumprimentos, Simon

10/10 Excellent

luiz claudio

Stayed 2 nights in Jun 2022
Response from Christina on 4 Jul 2022
Hi, Luiz! Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Christina!

10/10 Excellent

Denis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Ammy on 11 Jun 2022
Hi, Denis! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 Okay

Vera R

Disliked: Room comfort
Stayed 12 nights in May 2022
Response from Simon on 11 Jun 2022
Hi, Vera! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 Terrible

Alexandre

Disliked: Staff & service
Bem simples
Stayed 1 night in May 2022
Response from Bruna on 23 Jun 2022
Olá, Alexandre! Lamentamos saber que sua experiência conosco não foi agradável. Trabalharemos em seus comentários para fornecer a melhor experiência possível da próxima vez. Atenciosamente, Bruna

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service
Simples .
Stayed 1 night in May 2022
Response from Ammy on 22 May 2022
Thanks for the positive rating, Alexandre! Hope to welcome you again soon. Regards, Amelia.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Muito barato. Conforto mínimo. Simples. Bom sono.
Extremamente simples. Atendimento muito bom. Pessoas extremamente agradáveis.
Stayed 3 nights in May 2022
Response from Joey on 22 May 2022
Olá, obrigado por gastar seu valioso tempo para nos avaliar. Certamente nos empenhamos continuamente em melhorar nossos serviços para garantir uma melhor experiência no futuro. Cumprimentos, Joey

10/10 Excellent

Vithor

Stayed 1 night in Apr 2022
Response from Jane on 1 May 2022
Hi, Vithor! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Jane!

4/10 Poor

Monica

Stayed 1 night in Apr 2022
Response from Jane on 27 Apr 2022
Hi, Monica! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

8/10 Good

Elton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Philip on 6 Apr 2022
Hi Elton, Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Philip

8/10 Good

Mateus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Ammy on 9 Feb 2022
Thanks for the positive rating, Mateus! Hope to welcome you again soon. Regards, Amelia.

6/10 Okay

Larissa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Fiquei no quarto 20, a cama é bem ruim, colchão e travesseiros muito duro, o banheiro ainda tinha resto de shampoo e sabonete da última estadia.
Stayed 1 night in Jan 2022
Response from Cheshta on 25 Feb 2022
Desculpe pelos problemas que teve de enfrentar, Larissa! Desta vez, tomámos nota da sua experiência. Fique descansado, lutaremos no futuro para assegurar uma grande estadia entre nós. Cumprimentos, Ivy

8/10 Good

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Ammy on 22 Dec 2021
Hi, Larissa! We are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

10/10 Excellent

Angelica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Bryce on 16 Nov 2021
Hi, Angelica! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Bryce

8/10 Good

Roger H

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021
Response from Cheshta on 9 Nov 2021
Hi, Roger! Thanks for rating our service. Looking forward to hosting you again soon with a pleasant experience. Regards, Ivy

8/10 Good

LUCIA HELENA DA SILVA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Ammy on 25 Oct 2021
Hi, Lucia! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.