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Reviews of Intercity São Paulo Berrini

4 out of 5
Intercity São Paulo Berrini
Rua Alcides Lourenco da Rocha, 136, Brooklin Novo, São Paulo, SP

Reviews

7.8

Good

Rating 10 - Excellent. 249 out of 766 reviews" "
Rating 8 - Good. 295 out of 766 reviews" "
Rating 6 - Okay. 134 out of 766 reviews" "
Rating 4 - Poor. 61 out of 766 reviews" "
Rating 2 - Terrible. 27 out of 766 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

GIULIA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Jodat Filho on 7 Jul 2023
Cara Sra GiuliaAgradecemos por nos fazer conhecer sua opinião sobre nossas instalações de serviços. AtenciosamenteJodat FilhoGerente Geral

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Keila Ferreira on 16 Jun 2023
Muito obrigada por nos avaliar!!

6/10 Okay

ZHIBAI

Stayed 2 nights in Mar 2023
Response from Jodat Filho on 26 Mar 2023
Olá Zhibai! Sua opinião é muito importante para nós! Obrigado por nos permitir receber sua percepção. Esperamos lhe rever em breve.Jodat FilhoGerente Geral

6/10 Okay

Glauco

Business traveller
Liked: Cleanliness
Less than I expected!
I think this is more a 3 stars than a 4 stars hotel. Simple bed, bad pillows, spartan furnitures!
Stayed 4 nights in Aug 2022
Response from Jodat Filho on 21 Aug 2022
Hello Glauco:Your opinion is very important to us.Thanks for rating us.Best RegardsJodat FilhoGeneral Manager

10/10 Excellent

Fernanda

Stayed 1 night in May 2022
Response from Jodat Filho on 10 Jul 2022
Olá Fernanda! Como é bom saber que atingimos as suas expectativas! Obrigado por nos avaliar. Até logo!

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better options around
Really outdated style room. Staff was not friendly so I didnt feel welcome. Regular to bad breakfast
Stayed 1 night in Jan 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2021
Response from Jodat Filho on 31 Aug 2021
Olá Ronaldo Sua opinião é muito importante para nós! Obrigado por nos permitir receber sua percepção. Esperamos lhe rever em breve.

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hospedagem justa
hospedagem muito boa. hotel tranquilo, quarto bastante confortável. bem localizado. perto de mercados e restaurantes. atendimento da recepção muito bom. retornaria com certeza
Stayed 1 night in May 2021
Response from Jodat Filho on 30 May 2021
Olá Marcus! Como é bom saber que atingimos as suas expectativas! Obrigado por nos avaliar. Até logo!

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Jodat Filho on 19 Mar 2021
Olá Beatriz. Muito obrigado por compartilhar sua avaliação conosco. Fico muito feliz em saber que desfrutou de nossos serviços de maneira tão positiva. Até logo! Jodat Filho Gerente Geral

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Fair
Pictures are better than the actual room. Simples but still good for the price.
Stayed 2 nights in Nov 2020
Response from Jodat Filho on 26 Nov 2020
Hello Fair! Your opinion is very important to us! Thank you for allowing us to receive your insight. We hope to see you soon. Jodat Filho General Manager

10/10 Excellent

MARIANA

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Jodat Filho on 26 Nov 2020
Olá Mariana Muito obrigado por compartilhar sua avaliação conosco. Fico muito feliz em saber que desfrutou de nossos serviços de maneira tão positiva. Até logo! Jodat Filho Gerente Geral

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities
good location close to train station, reception desk staff very helpful as well as the outside concierge with taxi arrangement.
Stayed 3 nights in Nov 2019
Response from Jodat Filho on 27 Nov 2019
Dear Guest:, thanks for taking the time to share your feedback. We hope to see you very soon in our hotel! Jodat Filho General Manager

4/10 Poor

Judy

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Room was basic. Bathroom was smelly. Staff was helpful.
Stayed 3 nights in Sep 2019
Response from Jodat Filho on 30 Sept 2019
Hello Judy! Your opinion is very important to us! Thank you for allowing us to receive your insight. We hope to see you soon. Jodat Filho General Manager

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel close to a great shopping mall and a short walk to Starbucks.
Stayed 3 nights in Nov 2018

6/10 Okay

KS

Disliked: Property conditions & facilities
First time to Brazil, hotel is not as good as it claims to be, no room service dining, hotel staff are not as customer service oriented, perhaps due to language barrier, overall I would say a neutral experience, not entirely negative
Stayed 7 nights in Nov 2018

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Was a good stay, staff was helpful breakfast was good

6/10 Okay

Luit S A

Disliked: Cleanliness
Just an ok stay
Parking not included and had an additional fee. Bathroom not very clean. Room coffee machine not working.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2017

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On our way to South of Brasil.
This is the third time we stayed here. The rooms are clean and good facilities. Good location close to the motorway. A big variety for breakfast.
Stayed 4 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

Mitra, Canada

Liked: Staff & service
A reasonable hotel
Stayed for 5 nights....one small issue, there was no safe in the room even though this had been 'promised'.
Stayed 5 nights in Jul 2017

10/10 Excellent

John, Columbia, Missouri USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get away in another country
We enjoyed the stay. The hotel was a good place to stay. The surrounding neighborhood is being renovated and this will help once outside of the hotel. Scenery from the 8th floor, excellent.

10/10 Excellent

Victor Hugo, Rio de Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Stay
Received a big room, with independent living room, kitchen and suite. Te stay was under $100/night, which is nice for the region. Wifi could be faster, but that is the usual situation for the hotels in this region.

6/10 Okay

Gustavo, Buenos Aires

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good hotel for business trip
Overall condition of hotel are great, internet was free but didn't work properly from my room #412. Even after talking with staff they have been unable to fix this problem, maybe the hotel need more wifi hotspots per floor.

8/10 Good

David, Long Beach, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable accommodations & close enough to WTC
We arrived on a Sunday afternoon and found the streets mostly empty and almost all stores/restaurants closed. The hotel room itself was acceptable as a home-away-from home (with decent WiFi reception, although it was sparsely furnished). But had we known about the relative isolation of the place beforehand, we probably would have stayed closer to "the action" so there would be more attractions for my wife while I was in meetings. The breakfast was uninspired... and I believe the serving ended earlier than posted on one of our 4 days there.

4/10 Poor

John, Dallas, Texas

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
InterCity "Average" Berrini
Stayed in the InterCity Berrini Hotel for 4 days. The hotel has a older, contemporary feel. The desk staff is very young and don't speak very much English at all. In fact their lack of English caused me to miss an appointment, but that is another story. The staff kept allowing other hotel guest to interrupt while they were waiting on me (Maybe that is a cultural thing). The hotel had the possibility to be nice or was very nice at one time, but is now in "somewhat" disrepair. My shower leaked over the bathroom floor, the latch on a window was broken. The sink drained very, very slow. There were screws that were missing that were replaced with something completely wrong. The WiFi was suspect in my room as well. The cleanliness isn't quite there either; not that its dirty, just not quality. There was tiny debris on the floor and bathroom counter. One could see where paint splattered on the bathroom surfaces, but wasn't cleaned properly (which could have been done easily with just a fingernail). There were slight mildew stains in the shower grout. The sheets were such a low thread-count, one could see the mattress print through the sheet. The sheet had tiny holes in it and I believe it was too small as well.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
BAD for business trips
I basically never write reviews for anything, but here I feel compelled to urge other business travellers to STAY AWAY from this hotel! I stayed there 3 nights and the internet was not working any of the days. The first night, I called the reception and I was assured it would be up in 15 mins. An hour later, no luck, so I went down to the reception instead. There I was told it wouldn't be fixed until the next morning. One night's work lost. The next day, it was still not working and the same excuses. After much arguing with the reception, they finally gave me "a special code" instead for logging in. It worked fine, but why the massive discussion, explaining that I am losing TONS of work, until they finally share their little secret of "a special code". The same problem my last night -- called, got empty promises, went to reception and argued, and finally they gave me a special code. On top of it, the reception was always very busy (little time to help me) and the English skills of the staff was extremely poor, which made it even harder to understand each other. All in all, a bad experience and a hotel I would highly recommend that you stay away from if connectivity is important for you.

6/10 Okay

Jose, Fort lauderdale, FL

Disliked: Cleanliness
no heat. The floor was dirty . The hotel towels are bad condition.

4/10 Poor

ken, singapore

Liked: Cleanliness, staff & service
Disliked: Room comfort
Staff is great, but facility is limited.
We stayed for seven days surrounding the World Cup. The staff do their best and the manager tried to support the defects, but the materials used to make the room are limited at best. Perhaps this is what is expected in Brazil, but limited for international travellers. We had issues with the toilet, phone, safes (two times), smoke alarm, across two rooms, during our stay. The manager was friendly and accomodating, discounting our visit, appreciating our unhappiness, but need to point out two further 'issues' we had. The pool was not swimmable. Algae and growth on the surface and the tiles. No water circulation at all. Further, at 11pm one evening, we had a visitor from the Bell Service, enter our room without knocking. Further investigation highlighted he was searching for a television remote control for another room, and thought ours was not occupied. Not sure whether I believe this explanation, but procedures to enter a room were clearly not flwd appropriately. Also, thin walls allow televisions and conversations to be heard in rooms next door...

10/10 Excellent

Steve, Abuja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Nice location easy to get taxi. Good restaurants closely. Shopping malls very close too. Perfect for any visitor

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lais Lopes - Coordenadora De Atendimento on 18 Apr 2024
Ola Sr. Jose,Obrigado por nos avaliar.

10/10 Excellent

Emerson, La Union

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was an excellent choice, from location in a quiet and accessible area, restaurants around, good service and great room space, bed, tv...everything. I would recommend it as a great option to evaluate for staying in Sao Paulo.
Stayed 3 nights in Mar 2024
Response from Lais Lopes - Coordenadora De Atendimento on 5 Apr 2024
Dear Emerson, Thank you for your review as well as your comments about our location and staff.See you next timeRegards,

8/10 Good

Anderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Lais Lopes - Coordenadora De Atendimento on 22 Mar 2024
Sr. Anderson,Obrigado por nos avaliar.Volte logo!

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Lais Lopes - Coordenadora De Atendimento on 22 Mar 2024
Sr. Rodrigo,Obrigado por nos avaliar.Volte logo!

6/10 Okay

Antonio Carlos

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ar sem funcionar
O Ar condicionado do quarto não estava funcionando
Stayed 1 night in Feb 2024
Response from Lais Lopes - Coordenadora De Atendimento on 21 Mar 2024
Prezado Sr. Antonio,Obrigado por sua avaliação.Infelizmente tivemos uma pane em nosso sistema central de ar condicionado, no qual não foi uma situação que era prevista. Em nome da equipe pedimos desculpas pelo transtorno e informo que nosso ar condicionado já esta restabelecido.Esperamos revê-lo novamente, para tirarmos essa má impressão.Atenciosamente,Lais Lopes

10/10 Excellent

Elton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rafael Z on 5 Feb 2024
Olá Elton, agradecemos por sua avaliação e ficamos felizes que tenha gostadeo de tudo em nosso hotel. Seja sempre bem-vindo!

2/10 Terrible

GUILHERME

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
pessimo atendimento e serviço
o ar condicionado do hotel no estava funcionando. nao consegui dormir a primeira noite. calor insuportavel. na segunda noite me arrumaram outro hotel da rede, mas o restante de minha equipe da empresa ficou no hotel prejudicada. mais de 10 quartos. ao reclamarem, foi dito a eles para mudar de hotel
Stayed 1 night in Jan 2024
Response from Rafael Z on 5 Feb 2024
Olá Guilherme, sentimos pelo ocorrido durante sua visita. Sofremos uma descarga de alta tensão durante a tempestade da última segunda-feira e infelizmente nosso sistema central de refrigeração do ar parou de operar. Imediatamente envolvemos as equipes para o reparo e hoje ele foi normalizado. Esperamos poder recebê-los novamente em breve para que possamos reparar o mal estar. Sejam sempre bem-vindos!

10/10 Excellent

roberto

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Rafael Z on 5 Feb 2024
Olá Roberto, agradecemos por sua avaliação e ficamos felizes que tenha gostadeo de tudo em nosso hotel. Seja sempre bem-vindo!

6/10 Okay

Desyrée

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Abaixo do padrão
Chuveiro frio, vazamento na pia. Nós trocaram de quarto, mas nesse a cama era ruim e os travesseiros bem Velhos. O café foi bom
Stayed 1 night in Jan 2024
Response from Rafael Z on 5 Feb 2024
Olá Desyrée. sentimos pelo ocorrido durante sua visita. Estamos flinalizando o processo de retrofit nos apartamentos e corredores e certamente será melhor em sua próxima hospesagem. Seja sempre bem-vinda!

2/10 Terrible

Mara

Stayed 4 nights in Nov 2023
Response from Rafael Z on 24 Nov 2023
Olá Mara, sentimos por nao ter atendido às expectativas e gostaríamos de compreender o que houve durante a sua visita.

6/10 Okay

Andrea Lisane

Business traveller
Liked: Cleanliness, property conditions & facilities
Café da manhã fraco, cama muito dura. Não recomendo, tem outros com custo benefício melhor
Stayed 4 nights in Oct 2023
Response from Rafael Z on 24 Nov 2023
Olá Andrea, sentimos por nao ter atendido às expectativas dirante a sua visita. Daremos atenção especial aos itens citados e esperamos recebê-la em breve.

10/10 Excellent

Sabrina Fernandes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rafael Z on 16 Oct 2023
Olá Sabrina, ficamos muito felizes que tenha gostado de nosso hotel. Seja sempre bem-vinda!

8/10 Good

SUSANNE C

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Rafael Z on 16 Oct 2023
Olá Suzanne, ficamos muito felizes que tenha gostado de nosso hotel. Seja sempre bem-vinda!

8/10 Good

Flávia

Stayed 1 night in Sep 2023
Response from Rafael Z on 16 Oct 2023
Olá Flávia, ficamos muito felizes que tenha gostado de nosso hotel. Seja sempre bem-vinda!

10/10 Excellent

Luiz C A B

Stayed 1 night in Aug 2023
Response from Rafael Z on 6 Sept 2023
Olá Luiz, agradecemos por sua avaliação e ficamos felizes que tenha gostado de tudo em nosso hotel. Seja sempre bem-vindo!

4/10 Poor

Sidonie

Stayed 2 nights in Jul 2023
Response from Rafael Z on 6 Sept 2023
Olá Sidonie, agradecemos por sua avaliação e sentimos por nao ter atendido às expectativas. Esperamos seu breve retorno!

6/10 Okay

Maureci

Stayed 1 night in Jul 2023
Response from Jodat Filho on 7 Jul 2023
Cara MaureciAgradecemos sua avaliação. Sua opinião será compartilhada com nossa equipe operacional.AtenciosamenteJodat FilhoGerente Geral