Itaim Bibi, a neighbourhood in São Paulo, is home to Charlie Itaim. Paulista Avenue and Oscar Freire Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Ibirapuera Park. Looking to enjoy an event or a game? See what's going on at Allianz Parque or Morumbi Stadium. Visit our São Paulo travel guide
You'll have the entire apartment to yourself and will only share it with other guests in your party.
Charlie Itaim
This smoke-free apartment building features an indoor pool, a fitness centre and laundry facilities. Self parking is free. Each apartment provides an LCD TV with digital channels, plus a kitchen with a fridge, a stovetop and a microwave. Free WiFi, an espresso maker and free bottled water are among the other amenities available to guests.
Charlie Itaim offers 20 air-conditioned accommodations with espresso makers and complimentary bottles of water. Accommodation at this 3-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers.
Guests can surf the web using complimentary wireless Internet access. 40-inch LCD televisions come with digital channels.
Recreational amenities at the apartment include an indoor pool and a fitness centre.
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
20 units
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: 2:00 PM
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
There is no front desk at this property
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's whatsapp mobile app before check-in
Information provided by the property may be translated using automated translation tools
Access methods
Access code, private entrance
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
We should mention
Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
Property is also known as
Charlie in Itaim
Charlie Itaim Apartment
Charlie Itaim São Paulo
Charlie Itaim Apartment São Paulo
Frequently asked questions
Does Charlie Itaim have a pool?
Yes, this property has an indoor pool.
How much does it cost to stay at Charlie Itaim?
As of 11 Mar 2026, prices found for a 1-night stay for 2 adults at Charlie Itaim on 5 Apr 2026 start from ₹3,748, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Charlie Itaim pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Charlie Itaim?
Self-parking is free at this property.
What time is check-in at Charlie Itaim?
Check-in start time: 3:00 PM; check-in end time: 2:00 PM.
What time is check-out at Charlie Itaim?
Checkout is at 11:00 AM.
Where is Charlie Itaim located?
Located in Itaim Bibi, this apartment building is within 1 mi (2 km) of Brigadeiro Faria Lima Avenue and Ibirapuera Park. Paulista Avenue and Oscar Freire Street are also within 3 miles (5 km). Moema Station is 25 minutes by foot and Sao Paulo Olympic Village Station is 25 minutes.
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Reviews
Charlie Itaim Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2
Cleanliness
7.6
Amenities
7.6
Property conditions & facilities
Rating 10 - Excellent. 185 out of 345 reviews
10 - Excellent
185
Rating 8 - Good. 66 out of 345 reviews
8 - Good
66
Rating 6 - Okay. 44 out of 345 reviews
6 - Okay
44
Rating 4 - Poor. 19 out of 345 reviews
4 - Poor
19
Rating 2 - Terrible. 31 out of 345 reviews
2 - Terrible
31
Reviews
8/10 Good
Jose
27 Feb 2025
Liked: Room comfort, communication
Good cost benefit
Communication was ok, WhatsApp always replied. Garage door in&out done with msg on WhatsApp to open the gate. Location is perfect, cleaning could be better. Few issues with maintenance like water drain on the sink ( almost clogged) and water to fill the toilet bowl ( low pressure ). Nice facilities on the building. Overall I would recommend and would stay again in the future.
Jose
Stayed 6 nights in Feb 2025
2/10 Terrible
Sergio
7 Nov 2025
Liked: Cleanliness, amenities
Disliked: Communication
Service sucks
Sergio
Stayed 2 nights in Nov 2025
10/10 Excellent
Federico
22 Dec 2024
Liked: Cleanliness, property conditions & facilities, communication
All was great
Federico
Stayed 3 nights in Oct 2024
10/10 Excellent
Qin Hua
15 May 2024
Liked: Cleanliness, property conditions & facilities, communication
Very nice
Qin Hua
Stayed 20 nights in Apr 2024
10/10 Excellent
Qin Hua
15 May 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice
Qin Hua
Stayed 12 nights in Apr 2024
2/10 Terrible
Verified traveller
19 May 2024
Disliked: Communication
Very difficult check in
Decent place but terrible communication
No front desk and very difficult and frustrating check in process
Verified traveller
Stayed 5 nights in May 2024
4/10 Poor
Simon
8 May 2025
Disliked: Cleanliness, amenities, property conditions & facilities, communication
This property is a joke! The property is dirty and the things broke around. Hot water didn’t work and toilet/bidet is not working. The property communication is broken, and when we reached out to the security team, they asked us to check and inspect the electrical panel, and then they offered us to use the SPA open showers and facilities instead.
Simon
Stayed 16 nights in Apr 2025
2/10 Terrible
Maria
18 Jan 2024
Disliked: Property conditions & facilities, communication
DO NOT STAY HERE! It is NOT SAFE! They gave my door’s security code to a men that enter my room in the middle of the night. I would upload pictures if I could!! Do yourself a favor and don’t stay here!
Maria
Stayed 5 nights in Jan 2024
4/10 Poor
B
18 Jul 2025
Disliked: Cleanliness, room comfort, communication
Dirty and not well maintained.
We received no information for Check-in.
The only contract number was a Whatsapp number answered by a robot. It was very dificult to manage to speak with a real person. In the meantime we were locked outside the apartment, not knowing what to do, at night.
Once inside, the walls are not well maintained. It doesn’t look neat. The curtains are very dirty (picture attached), as well as the furniture (picture attached).
The toilet seat was broken.
For something in the area of Itaim Bibi, it’s sure disappointing and not worth what they charge.
There wasn’t even a bottle of water in the fridge.
B
Stayed 1 night in Jul 2025
4/10 Poor
Rafael
11 Nov 2024
Liked: Cleanliness, room comfort
Disliked: Communication
Automated horro
Horrible communication and service!! Everything is automated.. and is very difficult to communicate or express… I had to wait in the rain after I was lied there was no lobby.. hated everything about the automated system and this company
Rafael
Stayed 3 nights in Nov 2024
2/10 Terrible
Maria
2 Feb 2024
Disliked: Cleanliness, amenities, property conditions & facilities, communication
I wouldn’t stay here again even if it was free! The locks are digital and the indoor lock does not work (I tried with 3 rooms from my family). I found out the lock doesn’t work because i woke up with A MAN IN MY ROOM IN THE MIDDLE OF THE NIGHT!!
Maria
Stayed 15 nights in Jan 2024
4/10 Poor
Fausto
2 May 2025
Disliked: Room comfort, communication
Stay well away
Charlie Itaim is really going downhill. In the past 5 years I’ve stayed multiple times here and the service is going down and down and down.
This time my bathroom didn't have a mirror, impossible to shave for example. But the mirror used to be there, it just was probably broken and never replaced.
My room didn’t have WiFi working for 1 week, had to use a very slow connection from and adjoining room.
The cutlery they provide you is less and less. You get 2 glasses, 2 forks, 2 knife’s, it’s so sad how they count the amount of stuff they provide in this way instead of taking care of providing good service.
I will find a different accommodation for my next SP trip.
Fausto
Stayed 5 nights in Apr 2025
4/10 Poor
Carolina
18 Feb 2023
Liked: Cleanliness, room comfort
Disliked: Communication
Frustrating if you need any help
The place is pretty nice. I normally don't care about customer service BUT in their customer service is terrible. It's mostly a chat bot over WhatsApp. Hopefully, eventually a person answers and often isn't very helpful either. One of the problems was that my internet didn't work the whole time I was there (5 days). And I wasted quite a bit of time trying to talk with customer service to try to get help to get it fixed.
Carolina
Stayed 5 nights in Feb 2023
2/10 Terrible
Fausto
1 May 2023
Disliked: Cleanliness, room comfort, communication
Try somewhere else in flats, or even an Hotel
I've stayed in this building in the past in flats owned by a competitor of Charlie - they were called Casaí, and the service was 1000x better.
Charlie is a bad service provider, when you book with them the only way you have to communicate is through Whatsapp message, they don't have a number you can call, you can't call through Whatsapp as well, only messages.
They also never identify themselves in the chats, sometimes you can be lucky and find someone that is friendly, most times you will find someone that argues with you all the time.
Location is great for however has business to do in Faria Lima, but the quality is going downhill. For example these flats used to have loads of pillows, they now only have 2; it used to have big sized garbage cans, now only have tiny bathroom ones; it used to have a proper amount of cutlery/glasses, now you get whatever wasn't yet broken.
I hope someone quickly makes a competitor to Charlie so I can stay somewhere else.
Fausto
Stayed 4 nights in Apr 2023
2/10 Terrible
Fausto
12 May 2023
Disliked: Room comfort, communication
We need more flats in Itaim Bibi not by Charlie
These flats used to be managed by a different company and were wonderful in the past.
Nowadays the only communication you get is through Whatsapp messages with staff that try to go out of their way to be horrible with you, and that won't care about 50% of your problems.
My flat only had 1 pillow, I complained, they didn't bring any extra pillow. My flat wifi password didn't work, they didn't care at all, took them 4 days to come over to the flat to see the problem (fortunately I had reset the router and used the default wifi name and password); you want to do early check in? Who do you think you are? A customer that requires proper service? We don't operate with those kinds of people here! Want to do a late check out? You must be kidding, get out of the room!
In this trip there were only 2 pillows in the bed; 1 small lousy pillow in the sofa; there was no extra blankets/duvets provided in case it gets cold; the outside area used to have 2 identical chairs and now you only get 1 (don't complain customer! I told you not to complain).
So... the people that manage these flats should really be managing a rundown pension in some favela, and not managing what is a good building and flats that have a LOT of potential - that is the main problem, this could be great if it wasn't the service involved.
I get anxious - in a bad way - when I stay here, thinking - how are they going to ruin my stay this time?
God... dreadful...
Fausto
Stayed 1 night in May 2023
8/10 Good
CHRISTIANE
8 Dec 2025
Liked: Communication
O colchão precisa ser trocado urgente, de um lado tem um buraco que a pessoa afunda, muito desconfortável, sai de lá com dor nas costas. E o ar refrigerado precisa de manutenção, pingando e dando estalos a noite toda.
Se acertar estes 2 pontos tá otimo, pois o local é muito bom, portaria funciona bem.
CHRISTIANE
Stayed 3 nights in Dec 2025
8/10 Good
Mathaus
7 Dec 2025
Liked: Cleanliness, communication
Faltou itens que ajudariam como torradeira, mais sacos de lixo e água na geladeira. De resto, excelente.
Mathaus
Stayed 3 nights in Dec 2025
10/10 Excellent
Leandro
4 Dec 2025
Liked: Amenities, communication
Ótimo espaço
Leandro
Stayed 5 nights in Nov 2025
10/10 Excellent
JOAO
3 Dec 2025
Liked: Cleanliness, room comfort, communication
ótimo apartamento, super bem localizado. excelente para viagens a trabalho.
JOAO
Stayed 2 nights in Nov 2025
2/10 Terrible
marcus
3 Dec 2025
Liked: Communication
Disliked: Cleanliness, amenities
Único ponto positivo é a localização. As fotos não condizem com os apartamentos, por elas, você espera um lugar relativamente novo, bem cuidado e limpo.. Mas a realidade é que os apartamentos estão extremamente mal cuidados!! Fiquei em dois, pois o primeiro tinha um ar que vazava, parede meio preta de infiltração e manchas no chão; já no segundo a fechadura não funcionava direito, e eu tinha que digitar a senha umas 4 vezes até conseguir entrar. Por fim, a cama também é confortável.
marcus
Stayed 4 nights in Nov 2025
6/10 Okay
Marcelo
28 Nov 2025
Liked: Room comfort
Disliked: Cleanliness
Apartamento precisa de reforma, está bem desgastado, principalmente o banheiro e móveis.
Marcelo
Stayed 5 nights in Nov 2025
2/10 Terrible
Fausto
23 Nov 2025
Disliked: Cleanliness, room comfort, communication
Charlie Itaim always has the worst service out of all of Itaim. They only speak with you through WhatsApp and their attendants are rude and have no idea of what they are doing
Fausto
Stayed 5 nights in Nov 2025
6/10 Okay
Dario
12 Nov 2025
Liked: Cleanliness, communication
Precisei ser trocado de apartamento, uma vez que o primeiro estava sem o controle do ar condicionado e armário quebrado. Segundo apartamento em excelentes condições.
Dario
Stayed 1 night in Nov 2025
8/10 Good
VICENTE
26 Oct 2025
Liked: Room comfort
Disliked: Communication
Excelente opção de estadia. Quarto muito amplo e confortável. Banheiro muito bom, também. Disponibilidade de água potável. Localização excepcional bem Central no itaim. As toalhas poderiam ser maiores e de melhor qualidade. Não tinha secador de cabelo. É disponibilizado no sistema de café da manhã por R$40 no térreo, que atende bem as expectativas. Recomendo.
VICENTE
Stayed 4 nights in Oct 2025
10/10 Excellent
ELISANGELA
14 Oct 2025
Liked: Cleanliness, room comfort, communication
Conforto no coração do Itaim Bibi
Quarto amplo e bem equipado, muito confortável! Ar condicionado excelente, chuveiro à gas bem quentinho e uma localização com várias comodidades em volta! Recomendo muito!