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"Our stay was overall pleasant, and the resort has a nice atmosphere. However, there are a few areas that could be improved. The bed sheets were very light, and heavier bedding would make the stay more comfortable. The bathroom also needs some upgrades and better attention to detail to match the rest of the resort. With improvements in these areas, the overall experience would be much better."

"Good customer service "

" Ocean view amazing, the pool is amazing and service everything I love it all "

"Clean room , nice lobby , nice infinity pool . A little pricey on the drinks but ice hotel"

"Excelente "

"The room was very small for 3 people, no chair or table to put suitcases."

"It’s was a nice room, no view, the staff was amazing and nice, everything was very good"

"There are 2 buildings for this hotel. If the room lists garden view it is in a building that is 2.5⭐️ but definitely not 4.5⭐️. The garden building needs renovations. The restaurant was nice and most of the staff in the hotel were nice. Beware that if you play in the casino and exchange dollars for pesos, they will only exchange from pesos to USD the amount that you exchanged to play. The other winnings will be given to you in pesos. The room service dining took 2 hours to be delivered to the room. And upon delivery the fries were cold. "

"The room was somewhat clean, however we had an issue with smokers in the floor above us and the smell was very strong. The front desk was able to figure out who it was but it was still very disappointing. The noise level is unreal and will keep you up all nights. It seems like the window seals are not good. Also the front desk staff was not very friendly except for the night crew. They just stare at you as you pass by and don’t greet you. The outside men who help were very friendly though. Overall I would not stay here again. "