Standard Double Room, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board
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Reviews of Hotel Plaza Ñuñoa

3 out of 5
Hotel Plaza Ñuñoa
Avenida Irarrazaval 3490, Nunoa, Santiago, Metropolitana

Reviews

8.0

Very good

Rating 10 - Excellent. 20 out of 52 reviews" "
Rating 8 - Good. 19 out of 52 reviews" "
Rating 6 - Okay. 7 out of 52 reviews" "
Rating 4 - Poor. 3 out of 52 reviews" "
Rating 2 - Terrible. 3 out of 52 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Stayed 1 night in Feb 2024

8/10 Good

Nicolas

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities
It was spacious and had what I needed, would come back, although the price could be cheaper considering the conditions
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No access from the street in the door in front of the hotel.
Stayed 1 night in Jul 2019

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

2/10 Terrible

Sanj

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Too much noise from outside even if you stay away from the street. In a very busy location, felt like the centre of a market. We moved to providencia street being unable to sleep all night due to the noise. Flush wasn't working
Stayed 3 nights in Apr 2019
Response from gm on 2 May 2019
We appreciate that you have chosen to stay with us and share your experience through this review. Thank you for your kind words; We do everything possible to exceed your expectations. Of course we will work on correcting the disagreeable details that you are commenting on in your survey. Please be sure to visit with us again

6/10 Okay

Verified traveller

Liked: Cleanliness
Great Hotel For Short Business Trips
The hotel’s location is at walking distance from the metro and people can take all types of transportation right at the corner of the it. Also just outside the hotel people can find great restaurants and bars. The room are small and mine smell a bit bad, but they were clean. For a short business trip the hotel is great due to its location and awesome price.
Stayed 5 nights in Apr 2019
Response from gm on 10 Apr 2019
Muchas gracias por su preferencia al hospedarse en nuestro Hotel Fairfield Inn &Suites Nogales. Agradecemos sus comentarios, para nosotros muy importante conocer la experiencia vivida durante su estadía. Nuestro staff está enfocado en garantizar un servicio de calidad a nuestro huéspedes, por lo que estamos conscientes de la importancia de cuidar los pequeños detalles y brindar un servicio consiste, nos comprometemos a tomar en cuenta lo que nos esta comentando. Gracias una vez más y esperamos tener la oportunidad de recibirlo nuevamente en esta su casa.

10/10 Excellent

Stella, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay. Great place and people. The breakfa
Stayed 2 nights in Mar 2019
Response from GM on 20 Mar 2019
Thank you for staying with us during your recent trip to our area. We appreciate you taking the time to share such great feedback and are delighted to learn that you had a great stay. Please come to visit with us again whenever your travel needs take you back to Nogales.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visitor from Mexico
My room was not available on arrival despite having pre-arranged and confirmed my arrival time. This was the only negative as I found the staff to be very friendly and helpful, my room extremely comfortable and the location could not be better for what I was looking. I very much enjoyed my stay.
Stayed 3 nights in Feb 2019
Response from GM on 28 Feb 2019
Thank you for staying with us during your recent trip to our area. We appreciate you taking the time to share such great feedback and are delighted to learn that you had a great stay. Please come to visit with us again whenever your travel needs take you back to Nogales.

6/10 Okay

Diego, Houston

Liked: Staff & service
Disliked: Property conditions & facilities
To much noise at night close to the hotel and also inside of the hotel .. no good
Stayed 1 night in Nov 2018
Response from GM on 29 Nov 2018
Thank you for sharing your experience. Please accept my apologies for the inconvenience. I appreciate you bringing this issue to our attention. I hope this isolated incident will not deter you from future stays with us.

8/10 Good

Stalin

Liked: Cleanliness, staff & service, room comfort
Breaksfat needs more choices Everything is Ok Price & Quality Match with the expected services
Stayed 3 nights in Oct 2018
Response from GM on 7 Nov 2018
We appreciate you choosing to stay with us and taking the time to share your experience through this review. Thank you for your kind words; we try our best to exceed your expectations. Please be sure to visit with us again

10/10 Excellent

Maureen, Warwick, RI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a lovely hotel with extremely friendly, helpful staff. The location was perfect, quite near where my college grandson was staying for his semester in Santiago. The staff really bent over backwards in their service.
Stayed 5 nights in Sep 2018
Response from Otoniel on 25 Oct 2018
Thank you very much for your comment, really encouraging to continue working and giving the best of us. We wait for you soon. regards

8/10 Good

Chris Hables

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nuñoa is charming.
A nice little hotel in a cute neighborhood. Right next to the plaza.
Stayed 5 nights in Jul 2018
Response from GG on 13 Aug 2018
We appreciate you choosing to stay with us and taking the time to share your experience through this review. Thank you for your kind words; we try our best to exceed your expectations. Please be sure to visit with us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018
Response from Otoniel on 12 Dec 2018
Muchas gracias por su puntuación es muy útil para nosotros

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great Stay, good hotel and good staff. Hotel statement was clear at the time to do the booking, so no surprise were found at the time to stay in it. Location is perfect, is a good place to walk, safe.
Stayed 1 night in Mar 2018
Response from GM on 31 Mar 2018
We appreciate you choosing to stay with us and taking the time to share your experience through this review. Thank you for your kind words; we try our best to exceed your expectations. Please be sure to visit with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family of 5 visiting Santiago
This is a nice hotel in a safe neighborhood that is close to the bus line and Metro. We got the 2 bedroom which was enough space for 5 of us and the hotel staff was very helpful. We were able to check-in a few hours earlybafter our long flight from USA. The only downside is that breakfast isn't available until 8:00 am and they bring it to your room once you call the front desk. We had a tour of Valparaiso and our guide picked us up at 7:30 am so we missed out on the breakfast one of the days. Plenty of restaurants near by, but you can also hear everything from outside in your room. If you are bothered by noise when you sleep be sure to bring some earplugs because there is a lot going on 24 hours a days around this hotel. Overall we had a great experience and would recommend this hotel.
Stayed 3 nights in Feb 2018
Response from GM on 6 Mar 2018
We appreciate you choosing to stay with us and taking the time to share your experience through this review. Thank you for your kind words; we try our best to exceed your expectations. Please be sure to visit with us again.

10/10 Excellent

Hugo Octavio

Stayed 5 nights in Mar 2023
Response from Hotel Plaza Ñuñoa on 24 Jul 2023
Agradecidos por que hayas elegido nuestro Hotel para tu estadía en Santiago. Nos alegra saber que nuestra atención fue de tu agrado.Saludos cordiales.

8/10 Good

Yaolong

Stayed 11 nights in Jun 2023
Response from Marcos. Recepcion. on 20 Jun 2023
Agradecidos por tu estancia en nuestro Hotel y que te haya gustado nuestra atencion. Saludos cordiales.

4/10 Poor

Carolina

Liked: Cleanliness, room comfort
Disliked: Staff & service
Cobro doble por el servicio.
Es segunda vez que me quedo y tuve un inconveniente con la App y hotel, ello provoca que se genera pago doble y al mismo día de check out me percato del problema , lo informo por correo electrónico y aún no se subsana. Llamo en reiteradas oportunidades para que se le devuelva dinero y aún no se resuelve. El hotel, servicio, ubicación son buenos, pero el cobro doble me genera molestia e inconvenientes.
Stayed 1 night in Mar 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy práctico
Repetimos la experiencia de ir al hotel. Muy práctico para ir caminando a eventos al Estadio Nacional.
Stayed 1 night in Oct 2022

6/10 Okay

Lily

Business traveller
Disliked: Staff & service
Necesita Mantención
La gente es amable, pero las dependencias son viejas y mal cuidadas, el piso es de parque pero mal cuidado no como el de la foto, no entregan servicio de desayuno y tampoco lo tienen en el hotel por lo que me sentí engañada. La habitación solo tenía un escritorio, closet sin puertas y el espacio donde alguna vez hubo una caja fuerte parece.
Stayed 1 night in Apr 2022

10/10 Excellent

Loreto

Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Plaza Ñuñoa una estafa.
Pésimo. Sin closet la habitación. Anuncian un desayuno opcional que no tienen, por no tener cafetería ni espacio. Solamente dependen de los locales cercanos. El aseo del baño, malísimo,al igual que la habitación. No lo recomiendo para nada. Publicidad engañosa en la página.
Stayed 3 nights in Jan 2022

2/10 Terrible

diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Creo que deberian renovar las camas, no son ya comodas para dormir.
Stayed 7 nights in Feb 2021
Response from HPÑ on 23 Feb 2021
Gracias por su sugerencia

8/10 Good

Javiera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen sector y conectividad
Excelente sector, y conectividad!
Stayed 3 nights in Feb 2021
Response from HPÑ on 23 Feb 2021
Gracias, saludos!

6/10 Okay

pablo

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Otoniel on 12 Dec 2019
Muchas gracias por alojarse con nosotros

8/10 Good

Paola

Stayed 3 nights in Oct 2019

6/10 Okay

serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait en semaine.
Les chambres qui donnent sur l'avenue sont très bruyantes le vendredi et samedi, certaines autres chambres aussi en raison des équipements de ventilation.
Stayed 3 nights in Sep 2019

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadía fue muy adecuada
Stayed 1 night in Sep 2019

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Paola Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio
Tuve un problema con la electricidad en mi habitación, pero me cambiaron a una mejor y sin costo adicional, excelente servicio, todo bien.
Stayed 2 nights in Sep 2019

8/10 Good

Constanza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recepción
La recepción se encontraba sin personal en momentos, estuve fuera de la puerta de acceso esperando que alguien abriera, fue un huésped el que salió y permitió mi ingreso junto al de otros huéspedes que esperaban entrar al hotel.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Su ubicación de acuerdo al lugar que me dirijo No tiene bahía para coches ni estacionamiento ni restaurant propio
Stayed 9 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 7 nights in Mar 2019
Response from gm on 29 Apr 2019
Muchas gracias por su preferencia al hospedarse en nuestro Hotel Fairfield Inn &Suites Nogales. Estamos agradecidos por el reconocimiento que hace a nuestras instalaciones y al servicio de nuestro personal, nos esforzamos diariamente para crear en nuestros huéspedes experiencias inolvidables durante su estadía Quedamos a sus órdenes y esperamos tenerlo con nosotros una vez más para ofrecerle el servicio de calidad que caracteriza a nuestro hotel

4/10 Poor

Laura

Travelled with partner
Disliked: Amenities, property conditions & facilities
Aspecto de construção mal conservada. Piso do quarto em más condições. Ralo do chuveiro é muito pequeno, não dá vazão à água e a água sobe. Já deixam um desentupidor (!) junto. Reservei cama queen e recebi standard. O café da manhã é servido no bar ao lado apenas entre 8h e 10h durante a semana e 9h e 11h aos fins de semana. Estacionamento com cobrança de 5000 pesos por dia. Boa localização com bares, mercados e restaurantes próximos. Apesar de não estar perto, chega-se fácil ao centro de metrô.
Stayed 4 nights in Feb 2019
Response from gm on 1 Mar 2019
Thank you for staying with us during your recent trip to our area. We appreciate you taking the time to share such great feedback and are delighted to learn that you had a great stay. Please come to visit with us again whenever your travel needs take you back to Nogales

4/10 Poor

Cirilo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Do not come with a car, nowhere to park, NONE!
The hotel is on top of 5 bars and restaurants. The good side is that there is food and bars. The bad side is that you have a lot of noise till around midnight, 1AM. This area is also very crowded, so crowded, that there is not even a hotel entrance for a car. So, be AWARE, coming with a car is a complicated task in this area. We showed up in a car and ended up getting a ticket parking in the street beside the hotel. There are NO parking places around. So, I would say, with a car, avoid this place. Be sure to get anything to eat or drink before showing up, or else you will need to access the street bars and restaurants. Even water I ended up going to the street to buy. The bathrooms are clean. The bed is confortable. Blackout curtains leave a lot of light entering in the room. Early morning is quite shiny inside. Breakfast is OK, but very limited: toast, eggs, ham, cheese, coffee and juice. That is it...it is a plate served in a restaurant outside of the hotel. Anything you ask other than that, you will get nothing. Even juice without addition of suggar is not possible.
Stayed 2 nights in Feb 2019
Response from gm on 1 Mar 2019
Thank you for staying with us during your recent trip to our area. We appreciate you taking the time to share such great feedback and are delighted to learn that you had a great stay. Please come to visit with us again whenever your travel needs take you back to Nogales

8/10 Good

José Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from gm on 3 Mar 2019
Muchas gracias por regalarnos sus comentarios, para nosotros es muy importante conocer la opinión de nuestros huéspedes. Nos esforzamos diariamente para crear en nuestros huéspedes experiencias inolvidables durante su estadía en Fairfield Inn & Suites Nogales.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Bien...solo ruido de noche
Stayed 1 night in Dec 2018

10/10 Excellent

marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno Bonito Barato
Sí lo que quieres es pasar una velada en un barrio top para comer y bailar, entonces H plaza Ñuñoa es la ubicación ideal las tres '''B'''
Stayed 1 night in Dec 2018
Response from gm on 25 Dec 2018
We appreciate you choosing to stay with us and taking the time to share your experience through this review. Thank you for your kind words; we try our best to exceed your expectations. Please be sure to visit with us again.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from gm on 25 Dec 2018
We appreciate you choosing to stay with us and taking the time to share your experience through this review. Thank you for your kind words; we try our best to exceed your expectations. Please be sure to visit with us again

10/10 Excellent

Francia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfecha
Muy buen servicio!
Stayed 1 night in Nov 2018
Response from GM on 23 Nov 2018
Muchas gracias por regalarnos sus comentarios, para nosotros es muy importante conocer la opinión de nuestros huéspedes. Estamos agradecidos por el reconocimiento que hace a nuestras instalaciones y al servicio de nuestro personal, nos esforzamos diariamente para crear en nuestros huéspedes experiencias inolvidables durante su estadía en Fairfield Inn & Suites Nogales.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Muito bom
O hotel em geral é bom, o atendimento é ótimo, o wi-fi funciona muito bem e o banho é muito bom. O café da manhã deixa a desejar, não tem frutas nem iogurte. Não tem nenhum espelho de corpo inteiro no quarto e nem móvel para colocar a mala. O preço é muito alto pelo padrão do hotel, mas acompanha os preços médios da cidade. O bairro é um pouco afastado do centro e bastante barulhento nos finais de semana. Mas, de forma geral é bom.
Stayed 4 nights in Oct 2018
Response from gm on 26 Oct 2018
Agradecemos que haya respondido la encuesta de servicio. Es para nosotros muy importante conocer la experiencia vivida durante su estadía. El staff de Fairfield Inn & Suites Nogales está enfocado en garantizar un servicio de calidad a nuestro huéspedes. Gracias una vez más y esperamos tener la oportunidad de recibirlo nuevamente en esta su casa.

10/10 Excellent

flax, Paracho, Michoacan. Mex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una semana en Santiago
Desde la llegada fue muy agradable el recepcionista recomendándonos donde ir a comer y tomar una buena botella de vino, facilitándonos lugares que visitar, el lugar muy recomendable y la zona cerca de buenos restaurantes y bares!!
Stayed 7 nights in Jul 2018
Response from gg on 17 Aug 2018
Muchas gracias por su preferencia al hospedarse en nuestro Hotel Fairfield Inn &Suites Nogales Estamos agradecidos por el reconocimiento que hace a nuestras instalaciones y al servicio de nuestro personal, nos esforzamos diariamente para crear en nuestros huéspedes experiencias inolvidables durante su estadía Quedamos a sus órdenes y esperamos tenerlo con nosotros una vez más para ofrecerle el servicio de calidad que caracteriza a nuestro hotel

8/10 Good

victor

Liked: Cleanliness, staff & service, room comfort
Observaciones
La champaña prometida no estaba en la habitacion y la energia electrica estaba cortada, tuve que llamar a consejeria para saber como darla
Stayed 1 night in Jun 2018
Response from gg on 21 Jul 2018
Agradecemos sus comentarios. Es para nosotros muy importante conocer la experiencia vivida durante su estadía. Nuestro staff está enfocado en garantizar un servicio de calidad a nuestro huéspedes, por lo que estamos conscientes de la importancia de cuidar los pequeños detalles y brindar un servicio consiste, por lo que nos comprometemos a tomar medidas correctivas en las áreas que nos esta comentando. Gracias una vez más y esperamos tener la oportunidad de recibirlo en esta su casa una vez más.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy grata experiencia
Fue una muy grata experiencia, desde la atención en recepción, hasta el diseño que tiene el hotel. Feliz volvería
Response from GM on 19 May 2018
Muchas gracias por regalarnos sus comentarios, para nosotros es muy importante conocer la opinión de nuestros huéspedes. Estamos agradecidos por el reconocimiento que hace a nuestras instalaciones y al servicio de nuestro personal, nos esforzamos diariamente para crear en nuestros huéspedes experiencias inolvidables durante su estadía en Fairfield Inn & Suites Nogales.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viva Santiago
Response from GM on 11 May 2018
Muchas gracias por su preferencia al hospedarse en nuestro Hotel Fairfield Inn &Suites Nogales. Nos esforzamos diariamente para crear en nuestros huéspedes experiencias inolvidables durante su estadía. Quedamos a sus órdenes y esperamos tenerlo con nosotros una vez más en esta su casa.

10/10 Excellent

Esequiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena cama, buen desayuno solo falta estac
En general muy bien buen desayuno personal amable
Response from GM on 11 May 2018
Muchas gracias por su preferencia al hospedarse en nuestro Hotel Fairfield Inn &Suites Nogales. Nos esforzamos diariamente para crear en nuestros huéspedes experiencias inolvidables durante su estadía. Quedamos a sus órdenes y esperamos tenerlo con nosotros una vez más en esta su casa.

6/10 Okay

LA MOROCHA, ARGENTINA

Liked: Cleanliness, property conditions & facilities, room comfort
COMENTARIO
CUANDO CONTRATAMOS ELHOTEL LA PAGINA DECIA QUE ESTABA COCHERA Y DESAYUNO INCLUIDO , COSA QUE AL A PERSONARNOS A EL HOTEL NINGINA DE LA DOS COSA SE INCLUIAN TUVIMOS QUE PAGAR POR LAS MISMA UN POCO DESEPSIONANTE.-
Stayed 3 nights in Mar 2018
Response from GM on 31 Mar 2018
Agradecemos que haya respondido la encuesta de servicio. Es para nosotros muy importante conocer la experiencia vivida durante su estadía. El staff de Fairfield Inn & Suites Nogales está enfocado en garantizar un servicio de calidad a nuestro huéspedes. Gracias una vez más y esperamos tener la oportunidad de recibirlo nuevamente en esta su casa.

8/10 Good

Alejo A

Liked: Cleanliness, staff & service, property conditions & facilities
Localización perfecta
Muy bien localizado, en el centro de plaza Ñuñoa
Stayed 2 nights in Mar 2018
Response from GM on 22 Mar 2018
Muchas gracias por su preferencia al hospedarse en nuestro Hotel Fairfield Inn &Suites Nogales. Estamos agradecidos por el reconocimiento que hace a nuestras instalaciones y al servicio de nuestro personal, nos esforzamos diariamente para crear en nuestros huéspedes experiencias inolvidables durante su estadía Quedamos a sus órdenes y esperamos tenerlo con nosotros una vez más para ofrecerle el servicio de calidad que caracteriza a nuestro hotel.