Exterior

Reviews of Best Western Plus All Suites Inn

2.5 out of 5
Best Western Plus All Suites Inn
500 Ocean St, Santa Cruz, CA

Reviews

7.8

Good

Rating 10 - Excellent. 365 out of 1000 reviews" "
Rating 8 - Good. 332 out of 1000 reviews" "
Rating 6 - Okay. 171 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Babita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Other than the fire alarm going off at 3 am, which was not the fault of the hotel, the stay was great. I would definitely stay here again. Everything was walking distance which was really nice.
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Dear Babita,Thank you for choosing Best Western Plus All Suites Inn and for sharing your kind review. We truly appreciate your understanding about the fire alarm and are delighted you had a wonderful stay. We look forward to welcoming you back whenever you're heading back in our direction.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Stephanie,Thank you for your great review and perfect rating! We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this was reflected in your experience. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mattress was really uncomfortable and the room was hot. Either they need a fan to help circulate the air, or dual a/c units. Made getting a good nights sleep difficult
Stayed 1 night in Apr 2024
Response from General Manager on 6 May 2024
Dear Cecilia,Thank you for taking a moment to let us know about your recent experience staying with us. We apologize for any issues with our accommodations and appreciate your suggestions. Feedback like yours is invaluable as we continually look for ways to improve our operations. It was our pleasure having you as a guest, and we hope you will consider a return visit should your travels bring you back to the area.

6/10 Okay

Maryam

Business traveller, Travelled with partner
No toiletries in the bathroom, called the front desk..they said they were going to bring shampoo and body wash and never did. Plus my heater wasn’t working.
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Maryam,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with the heater and toiletries, and we'll look into your comments further. Should you find yourself back in the area, please consider staying with us again.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How to get to the lobby was a bit confusing. Staff was very friendly and helpful
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Stephanie,Thank you for choosing Best Western Plus All Suites Inn and sharing your lovely, five-star review. While we are sorry you were slightly confused about finding the lobby, we are delighted you enjoyed our awesome staff and your stay overall. We look forward to welcoming you back again soon.

8/10 Good

john

Liked: Cleanliness, amenities
Clean and spacious rooms. Great location.
Stayed 1 night in Feb 2024
Response from General Manager on 3 Mar 2024
Dear John,Your high rating means the world to us and we're happy to know that you had a good time with us overall. Thank you so much for the review and we hope to see you again soon.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied
Stayed 2 nights in Feb 2024

8/10 Good

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value - room was clean and common/dining area was big with lots of seating. Our room layout worked for us. Room has a sitting area with a small couch and TV on one end, and two queens on the other, separated by a bathroom. It gave just enough separation for my kids to have their own space in the room. Breakfast was good, I appreciated the eggs, potatoes & sausage/bacon, along with the usual continental. Coffee machine offered espresso drinks, which were better than expected. Only drawbacks were lack of windows since we had an interior room, and the hot tub was closed for maintenance. It looked like it had not been operating for a while, with tarps laying around, but who knows. My kids were looking forward to the hot tub so that was a bummer.
Stayed 2 nights in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Judy,Thank you for your positive review and for highlighting the great value of your stay, from the clean and spacious room to the satisfying breakfast and espresso drinks. We're also glad our room layout suited your family's needs, providing enough space for everyone. However, we regret the inconvenience caused by the closed hot tub and lack of windows in your room. It was wonderful to have you and your family stay with us, and we're looking forward to making your next stay at Best Western Plus All Suites Inn even more enjoyable.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was very helpful and friendly.
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Stephanie,Our spotless accommodations and wonderful staff are just some of the reasons our guests enjoy staying at Best Western Plus All Suites Inn, so we are thrilled you were also impressed. Thank you for being our guest and sharing your lovely review. We look forward to welcoming you back on future visits to the area.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Lei, Newark

Stayed 1 night in Jan 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

ANGELICA, bakersfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, spacious, decent breakfast, very helpful and nice staff
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Angelica,We're delighted you enjoyed your stay at Best Western Plus All Suites Inn! It's great to know that our clean, spacious room and tasty breakfast impressed you. Our friendly staff will also be glad you felt welcome while you were here. The next time you're in town, please come stay with us again.

10/10 Excellent

DiAnna

Stayed 1 night in Dec 2023

8/10 Good

Henry

Stayed 1 night in Jan 2024

6/10 Okay

Ana

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Brenda

Stayed 1 night in Jan 2024

10/10 Excellent

Sabyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Andrea

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
I found the area to be a little scary due to all the homeless people.
Stayed 7 nights in Dec 2023

6/10 Okay

Heather

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities
Good location, good size rooms. Rooms weren’t clean and walls were thin.

10/10 Excellent

Brittani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and coffee were great! The suite style made it feel worth it! Lots of rooms and very clean.
Stayed 1 night in Nov 2023

10/10 Excellent

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Stayed 1 night in Nov 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, large suite room that was very clean and pet friendly for our large dog. Staff was cheerful and welcoming. The free breakfast was very good.
Stayed 2 nights in Nov 2023
Response from Vanessa on 7 Nov 2023
Dear Thomas, Thank you for your feedback.

6/10 Okay

Jacob

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Vanessa on 7 Nov 2023
Dear Jacob, sorry you did not have a perfect stay. We hope you will give us another opportunity in the future.

6/10 Okay

Kate

Travelled with family
It was fine. Not bad or good. Satisfactory
Stayed 1 night in Oct 2023
Response from Vanessa on 7 Nov 2023
Dear Kate, sorry you did not have a perfect stay. We hope you will give us another opportunity in the future.

10/10 Excellent

Sabina

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the location and the hotel. I do wish the beds were more comfy. Woke up to a stiff back. Coming from staying at a Best Western Plus the night before, I thought these beds would be same caliber, but they were not great. Other downside is there is not enough hot water to even take a bath. Couldn’t get a 1/3 of the way filled up before water started to get cold. That was a bummer. Luckily, we were just staying one night. If they fix that issue, the place is not bad. I really liked the size of the suite. Very comfortable sized space for 2 people and a dog.
Stayed 1 night in Oct 2023
Response from Vanessa on 7 Nov 2023
Dear Sabina, Thank you for the great review! We are happy to see you enjoyed your stay. I am sorry the bed was not comfy; the mattresses are all new. I Hope to see you again soon.

10/10 Excellent

Xin Yuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
satisfied
Stayed 1 night in Sep 2023
Response from Vanessa on 5 Oct 2023
Thanks so much for sharing your experience with us.We hope to see you again soon!

10/10 Excellent

Chase

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Clean! Amazing rooms
Stayed 1 night in Sep 2023
Response from Vanessa on 5 Oct 2023
Thank you so much for taking the time to leave us feedback. I We are so pleased you enjoyed your stay and hope you come back soon!Safe Travels

6/10 Okay

Geri

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice stay but a few things missing
The room was clean, the bed was comfortable, but a few things were missing like an ice bucket and a stand to put my luggage on. My cousin's room was missing a chair at their desk. The breakfast was really good.
Stayed 1 night in Sep 2023
Response from Vanessa on 7 Nov 2023
Dear Geri, Thank you for taking the time to tell us about your stay. I am so sorry that the ice bucket was missing. All rooms have new luggage bench, unfortunately they look different then the foldable ones. I have shared your comments with the housekeeping staff. I am so pleased you enjoyed breakfast. Come back soon!

8/10 Good

Aracely

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Great job
Stayed 2 nights in Sep 2023
Response from Vanessa on 7 Nov 2023
Dear Aracely, thank you for staying with us!

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Vanessa on 5 Oct 2023
We’re really grateful and appreciate you taking the time to share your rating with us. I am so pleased we provided you with such great experience! Come back soon!!

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Vanessa on 7 Nov 2023
Thank you for the great review! We are happy to see you enjoyed your stay!

10/10 Excellent

Evan Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again.
Great updated venue. The bed and shower were great. Breakfast and nescafe had a lot of options. Peleton bike in the gym was a bonus.
Stayed 3 nights in Sep 2023
Response from Vanessa on 7 Nov 2023
Thank you for the great review! We are happy to see you enjoyed your stay and our hotel amenities, the peloton is pretty awesome. Hope to see you again soon.

10/10 Excellent

Maria Charisma, Chino Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Vanessa on 7 Nov 2023
Thank you for the great review! We are happy to see you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Graciela, Winnetka

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean.
Stayed 1 night in Sep 2023
Response from Vanessa on 7 Nov 2023
Dear Graiela, Thank you for the great review! We are happy to see you enjoyed your stay. I Hope to see you again soon.

10/10 Excellent

Maria Charisma, Chino Hills

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love our room (333). It is spacious with a separate living room with a TV. Bedroom has a fireplace, another TV, microwave & fridge. It is modern too with wood flooring. Breakfast is ordinary but coffee machine is great. All in all, i wont hesitate to come back.
Stayed 1 night in Sep 2023
Response from Vanessa on 7 Nov 2023
Thank you for the great review! We are happy to see you enjoyed your stay and our hotel amenities. The coffee machine is pretty cool. Hope to see you again soon.

10/10 Excellent

Yuliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Vanessa on 7 Nov 2023
Thank you for the great review! We are happy to see you enjoyed your stay and our beautiful newly renovated hotel. Hope to see you again soon.

8/10 Good

Umut

Stayed 1 night in Sep 2023
Response from Vanessa on 7 Nov 2023
Thank you for the review! We look forward to your return again soon.

8/10 Good

jason

Stayed 1 night in Aug 2023
Response from Vanessa on 7 Nov 2023
Thank you for the review! We look forward to your return again soon.

10/10 Excellent

Anthonisha, Fort Washington

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach. Excellent customer service. Nice full breakfast offered.
Stayed 3 nights in Aug 2023
Response from Vanessa on 1 Sept 2023
Thank you for taking the time to tell us about your stay! I am so please to see you were happy with your stay. I hope to see you again soon.

10/10 Excellent

Sheetal

Stayed 3 nights in Aug 2023
Response from Vanessa on 21 Aug 2023
Thank you, Sheetal, We hope to see you again soon!

10/10 Excellent

Manuel

Stayed 1 night in Aug 2023

6/10 Okay

Suzanne, Ossineke

Stayed 1 night in Aug 2023
Response from Vanessa on 1 Sept 2023
Thank you for taking the time to tell us about your stay! I am sorry we dropped the ball on your stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Vanessa

Travelled with partner
Our check in person was a male who said very little other than there’s a $100 deposit. No guidance where to go really anything said. I ask so when is breakfast, he answered. As a business owner myself, its mediocre service. To top if off, our weekend stay was filled with a youth soccer tournament with parents drinking in the eating area and kids playing soccer down our hallway on the 3rd floor at 10:30pm. Lots of kids running around all over so I’m hoping its not like that at other weekends. I am not a stickler of these things but darn I wanted rest. Glad I brought my sounds machine.
Stayed 2 nights in Aug 2023
Response from Vanessa on 21 Aug 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Estefany

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023