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"We just got back from a few days at this hotel, and we were impressed by both the staff and the property. The room was beautiful, thanks to the great job housekeeping did. Greeting guests and checking on how your stay is going is clearly a top priority for all the staff. There is something for everyone here. Engaging and fun entertainment to pure relaxation on the spotless beach. The pools were warm, and the cool tub was refreshing! The drinks flowed thanks to the fast service. There was a creative selection of cocktails, and the variety of food at the buffet was endless. The restaurants for dining were nice as well. Any negative comments from other travellers stating the staff was unfriendly are completely untrue."

"Everything was unreal "

"The S hotel was amazing, the staff was very friendly and welcoming. They upgraded my room to a beach view without a problem.. very accommodating! The food was the only issue, it wasn’t very tasty or good but overall experience 9/10"

"The staff is amazing!!! They make you feel at home, so friendly and kind, always smiling. The food is wonderful so many selections. The beach is so nice, private beach, water is crystal clear. They offer the best tours. So much history. "

"Family friendly"

"Lots of poolside seating available, very clean rooms and property, food was good, good food at the snack bar, check in very easy. only dislike was there was so much grass in the beach water. There was only a small spot to swim"

"They are still recovering from the devastating hurricane. There are still a few things to do. This doesn’t take away from your overall experience. The staff works hard to make it a great place and experience for you. They are friendly and always ready to help. Pool is great. The hotel is always clean room and all."

"Great staff very clean high tech room. Will definitely stay again."

"Just got back from RIU Palace Jamaica, and overall this was an amazing trip and absolutely a worthwhile splurge. Jamaica was warm, beautiful, and welcoming, and the staff were truly a standout. Everyone we interacted with was friendly and attentive, our room was kept very clean, the atmosphere was relaxed and fun, the Elite food was excellent, the specialty restaurants were also great, and the location made it easy to walk to the other RIU resorts for parties and activities. We also booked a private van through the lobby desk for a full day of bamboo rafting on the Martha Brae, dinner at a local restaurant, shopping, and the Luminous Lagoon, which was a highlight for our group. The one major issue was an incident at the swim-up bar where a piece of marble fell and seriously injured our friend’s foot, which affected a large part of his vacation. What made it more upsetting was hearing from another guest that this had apparently recently happened before, which suggests it was not a new issue. The lack of concern, compassion, or meaningful follow-up from management/corporate after such an expensive trip from the US West Coast was extremely disappointing. That said, the amazing staff and the beauty of the resort are what we will remember most. It is just unfortunate that the handling of this incident left us feeling that, despite how much we enjoyed so much of the trip, we will likely explore other options in the future."