Search Hotels Near Sanctuary Arts Center, Louisville

"Dated and worn hotel. Noisy in the evening with kids running around the halls. Breakfast buffet is mediocre compared to quality of competitors offering the same service. This hotel should not be rated 9+, it should be rated no higher than some score in the 8 range. Not terrible, but I would not stay here again if visiting Louisville."

"Staff was friendly and the food was good."

"We booked this hotel day of… and it didn’t disappoint. If we would’ve had a longer stay we would’ve been using more of the amenities. Great stay for a great price."

"Very accommodating and quiet. Had a good night's sleep on a comfortable bed along with great water pressure for morning showers. Great place to stay!"

"Loved it!! What a vibe!!"

"Very nice place "

"Property and staff were very helpful. Room was small, while neighbor was playing loud music, and people hanging out on the balcony due to non-smoking. I didn't feel comfortable, and will not return. Thank you"

"I understand this isn’t a five‑star hotel, but there are basic issues that could be fixed with minimal cost. For example: reattaching the baseboard, spraying for ants (I’ve already killed about five - some were in the bed), fixing the broken bathroom door handle, replacing the stained toilet seat, and addressing the musty, smoky odor. You can also hear every step from the guest above you — at least in our room. When I first contacted the manager at Best Western Louisville, he offered a refund. I later learned I had reached the wrong property — that hotel is about three miles from Best Western Louisville South, where my reservation actually was. Once I reached the correct location, the experience changed. I spoke with the General Manager of Best Western Louisville South. She acknowledged the hotel has an ongoing ant problem but refused to issue a refund. Instead, she suggested I sign up for rewards and she’d give points to stay at “another Best Western,” which I explained I would never do. Her approach was unprofessional, dismissive, and lacked accountability. She attempted to position herself as the victim and ended the call when she couldn’t manage the situation. This was unacceptable given the money I spent and the conditions I encountered. If tournaments hadn’t filled every hotel this weekend, I would have left immediately and paid to stay elsewhere. I will never return to this hotel — or any Best Western."

"Breakfast was good. Room was a great value. However the light in the bathroom was flickering and ants were in the room. "