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Reviews of Mahogany Hall Boutique Resort

3.5 out of 5
Mahogany Hall Boutique Resort
Paslow Falls Road, Bullet Tree, Falls Village, San Ignacio, San Ignacio

Reviews

9.0

Wonderful

Rating 10 - Excellent. 31 out of 43 reviews" "
Rating 8 - Good. 7 out of 43 reviews" "
Rating 6 - Okay. 2 out of 43 reviews" "
Rating 4 - Poor. 0 out of 43 reviews" "
Rating 2 - Terrible. 3 out of 43 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bradley

Stayed 1 night in Apr 2024
Response from MWT on 9 Apr 2024
Thank you so much, we appreciate knowing you enjoyed your time with us!

10/10 Excellent

Beverly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel with excellent service
We felt so welcome and pampered at this gorgeous resort. We were greeted and helped with our luggage, the Staff took care of our meal orders , grabbed extra towels for our excursion, made beautiful drinks. The rooms had a lovely view of the river and the sound lulled us to sleep. Gorgeous spot!
Stayed 2 nights in Feb 2024
Response from MWT on 22 Feb 2024
Thank you so very much for your great review! It's great to see you appreciate the effort of our wonderful team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from MWT on 22 Feb 2024
Thank you so much for your support and visiting with us!

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was absolutely Amazing! They made the BEST food, were extremely accomodating for helping to set up activities, and allowing us to have breakfast whenever we needed to start our day. Area was very peaceful, and pool was very refreshing.
Response from MWT on 7 Jan 2023
Thank you for the great review. We are so glad you enjoyed your stay with us!

2/10 Terrible

Shammah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gutted on our last night of a 2 week tour i simply wanted to treat the love of my life to an amazing stay, no greeting as we walked around looking for the front desk, AC in room was not working and the "technician" would be back ... requested to upgrade and the best room they had got flooded above our orignal room which would be why the smell of waterlogged wood was extremely present. Staff really honestly didnt give 2 f**** which isn't even up to expedias standards.
Stayed 1 night in Dec 2022
Response from MWT on 29 Dec 2022
Our most sincere apologies for not receiving our warmest welcome greetings. The management has investivated the matter to ensure this does not happen again. Unfortunately, the equipment malfunction at times.We hope if given the opportunity, you can experience our best service.

10/10 Excellent

Blair

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, sound of the mopan river, al fresco dinning, beautiful
Response from MWT on 3 Dec 2022
Thank you very much for choosing to visit with us!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Beautiful hotel and drinks were awesome. It was a very peaceful hotel. My complaints were the cleanliness of the pool and the bed was uncomfortable.
Stayed 1 night in Nov 2021

10/10 Excellent

savannah

Liked: Staff & service, amenities, property conditions & facilities
10/10 would highly recommend! Beautiful
Stayed 2 nights in Feb 2022
Response from MWT on 22 Feb 2022
Thank you very much!!

10/10 Excellent

Rose

Liked: Staff & service, property conditions & facilities, room comfort
Mahogany hall
Excellent retreat out of the way. The bed was a bit hard, staff was great. Food was good, the only thing i could say needed upgrade was the wifi. Only in the common bar area and not very good.
Stayed 2 nights in Dec 2021
Response from MWT on 27 Dec 2021
Thank you very much! We appreciate your time with us and your great review. We are working on upgrading the wifi.

10/10 Excellent

Melissa, Columbia, MD, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel. Remarkable views, unique architecture, clean, and very friendly staff. Loved the firepit, seating along the river, and the pool with a view. Great breakfast options.
Stayed 1 night in Feb 2020
Response from MWT on 21 Feb 2020
Thank you very much, Melissa! So happy you enjoyed you stay with us. Kindest regards, Management

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location!
We only had 2 nights but the location on the river is wonderful, the room was very nice and clean with very comfortable bed. We didn't eat there.Very quiet.
Stayed 2 nights in Jan 2020
Response from Management on 7 Feb 2020
Thank you, Linda. Glad you enjoyed the resort!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem for relaxing and enjoying Belize
What a gem! We were a little concerned initially with the location being somewhat on its own down a dirt road (not near other hotels). However, it was a nice location, very relaxing and peaceful. The staff was amazingly helpful, taking care of anything and everything. They also made all the arrangements for our excursions. And getting a car to take us into San Ignacio for dinner at other restaurants was easy too. This really was a special place to stay.
Stayed 4 nights in Dec 2019
Response from MW on 8 Jan 2020
Thank you Richard, for your wonderful review!

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out 10!
The people who run this hotel are top notch. The food was was wonderful. The setting is insane. We swam in the river every day. We watched movies on lawn chairs under the stars. The beds were cozy and always clean. For just a little more Marsha was able to upgrade our room and Jose was very helpful too. I can’t say enough about the natural environment. We felt safe and at peace the whole time. We spent half our honeymoon here and loved it. This was the best location to see ATM and go cave tubing. The hotel staff booked us a new fun adventure each day. They found us the best guides. Yes it is a little outside San Ignacio (10 min drive) but why not be some place pretty and see toucans in the morning! What a lovely and perfect way to see this part of the world. We hope to be back soon.
Stayed 4 nights in Sep 2019
Response from Marsha on 13 Sept 2019
Thank you very much, Emma. It was a pleasure meeting you and J. We wish you well in you marriage and hope to see you again. Best regards,

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!!!
This place is a little off the beaten path, but it is a total GEM!!! It is gorgeous! The staff was amazing. Jose is the inn keeper and he is totally fabulous. You are welcomed with a cocktail and it is delicious. They have this cute little bar area where you can enjoy cocktails (or mocktails). A beautiful deck where you can have a candle lit dinner every night (which is delicious). This is the best place to stay hands down. We didn’t have a car but if you book any excursions through Maya walk they will do a courtesy pick up, or you can take a taxi pretty easily I’m sure. We will be staying here anytime we are in San Ignacio. You should stay here because won’t be disappointed. I love mahogany hall!!
Stayed 3 nights in Mar 2019
Response from MWT on 8 May 2019
Your great review is highly appreciated! Thank you and we look forward to your return.

10/10 Excellent

emmtee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best staff on the planet! gorgeous view of Bullet Falls River, excellent facilities, comfy bed.
Stayed 3 nights in Jan 2019
Response from MWT on 6 Feb 2019
We appreciate your kindness, thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from MWT on 17 Jan 2019
Thank you very much!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice and comfortable stay. The view of the river was amazing
Stayed 4 nights in Dec 2018
Response from MWT on 5 Jan 2019
Thank you!

10/10 Excellent

Sonal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from MWT on 1 Jan 2019
Thank you very much!

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pure magic
I can’t beieve how gorgeous this place was. I felt like it was rather magical. Unexpectedly in a middle of a residential neighborhood, right on the banks of the Mopan river. I went down by the river to sit with my welcome drink and there were fireflies !! The service was impeccable, the staff was very kind and attentive. The attention to detail was really superb. We had a lobster dinner and it was also impeccable .
Stayed 1 night in Dec 2018
Response from MWT on 17 Dec 2018
Thank you very much for your great review! Our staff appreciates your kind words for their hard work. Please come again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded river-side getaway
Lovely resort along the Mopan River just outside San Ignacio in Bullet Tree. Excellent food and coffee on site, and very comfortable, air-conditioned rooms. The road leading to the resort is unpaved, so make sure you have the right kind of transportation, but this is a nice spot to get outside the main downtown area for a lovely escape.
Stayed 2 nights in Oct 2018
Response from Vacasa Team on 31 Oct 2018
Thank you for taking the time to share your experience with us. We truly appreciate it!

10/10 Excellent

Nerisusan, Queens, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a over all a lovely place to stay and conveniently located to most excursion such as the one for Tikal. The ambiance of the place was classic and romantic. Truly loved being so closed to the river and secluded enough to be at peace.
Stayed 3 nights in Aug 2018
Response from MW on 21 Aug 2018
Thank you very much; we enjoyed your stay with us. You're welcome to come visit again!

2/10 Terrible

Pamela, Atlanta GA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t Trust this hotel or its Owner!!
We had confirmed prepaid in full reservations for this hotel Easter weekend. The hotel called me the day of Check-In and told me we no longer had a room because the hotel owner decided to stay at the resort. This was after we paid for transportation to the hotel. We had to get transportation back 45 min to another area and scramble to find a last minute place to stay. We ended up paying substantially more for the second hotel. Neither Expedia nor this hotel offered to help. In fact I’m on the phone having to fight to get back my original payment for the room they cancelled. Disguisting behavior by this hotel any time but especially Easter weekend. We ended up having to change hotel rooms because we could not find a single room replacement accommodation. Would never recommend Mahagony Hall.
Stayed 2 nights in Mar 2018

10/10 Excellent

hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot, delicious food, fun excursions and wonderful staff!
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mahogany Hall Boutique Resort
Very beautiful place to relax and being away from the city . The only thing I didn't like was the internet is not so great. But everything else was fabulous.

10/10 Excellent

Amy, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mahogany Hall is a real gem, tucked away down a dirt road away from town on the banks of the Mopan River. If you want seclusion and a place to relax from the busy city life, this is your place. The rooms are very spacious and well appointed. The 4 rating on room comfort was only because the air conditioning unit was not working during our stay, but with the windows open and ceiling fans running we had plenty of breeze and could hear the roar of the Mopan River, which put us right to sleep. The staff are amazing - very friendly, gracious and attentive; they all go out of their way to make your stay that much more enjoyable. Marcia spent time with us every morning at breakfast and in the evening when we came back from our adventures. Jose was the best bartender and server. Josef and Maria cooked us fabulous meals. We had great conversations with all of them and left the hotel feeling like family. We will definitely be back.

10/10 Excellent

louis, Lynnwood washington

Liked: Cleanliness, staff & service, room comfort
Nice quite place next to the river

10/10 Excellent

megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Ignacio home base
Beautiful, relaxing, secluded hotel with excellent service!
Response from Marsha on 7 Jun 2016
Thank you for your great review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a really great experience at the Mohagany Hall. Had a little bit of a hard time finding it but we were driving in a lot of rain and after dark. The staff and food was outstanding. Best coconut pie I had in Belize! Wish the weather had been a little nicer so we could have enjoyed the river a little more. Great place to stay and highly recommend.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful retreat
Mahogany Hall is a great place to escape and enjoy the sounds of the Mopan River.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Paul, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a small boutique hotel with very friendly staff willing to help at every turn. The location is beautiful along the Mopan River (which is great for tubing by the way). The hotel is a bit from San Ignacio, but you generally aren't there to go to San Ignacio anyway - you are in the area to see the amazing tourist spots that are in the general area. We had breakfast at the hotel which was solid went out on a tour for the day and then returned for rest and a great dinner made by the staff each night. The room wasn't huge, but we didn't need it to be and everything was of great quality, in great condition, and very clean.

8/10 Good

Normajean

Liked: Cleanliness, property conditions & facilities, room comfort
Call before you go.
The real problem we had was that we were informed as be boarded the airlines to heard to Belize that there was a wedding reception going on the first night. ..we had flown for 3 houses then drove 2 hours to walk into a reception of at least 200 locals...there are only 8 rooms so it's a little hotel. We where told there was no food available so after all of our travels we had to jump in to a taxi, pay 20.00 us and drive into town to eat...when we got back we had to lock ourselves into the upstairs and listen to music as loud as any club in New York City till midnight there time...our time was 2 am. So I really think they should have blocked the rooms, gotten us a room somewhere else the first night. That's just smart business. The rest of our time was fine but you have to either have a car or plan on spending money every time you want to go somewhere.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Only issue is that it's far from town. Must call a taxi for everything.

8/10 Good

robert, us

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming small hotel nicely situated on the river.
Staff was great, helpful, friendly, worked hard to make it a good experience. Food was excellent. Loved the setting on the river. Somewhat hard to find, out of the way. Down an unpaved, very bumpy road. Have to take a taxi to town. Would stay there again if going back to the area.

6/10 Okay

Verified traveller

Nice bed and breakfast in the San Ignacio area. Served as a great basecamp for the inland excursions we began our Belize trip with. It's only a 10 min, $10 cab ride to town which probably gives it a leg up over the other accommodations in the area. Be ready for a bed and breakfast experience though, this is not a resort.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Very uncomfortable experience
When researching this hotel it seemed to be filled and people staying there. We had adjusted our trip to be able to get a room here as this place seemed in "high demand." Little did we know when we got there we were the only guest for 3 days. It was kind of creepy. We were put in the smallest room they had (next to a suit which was unlocked) maybe an upgrade could have been offered since we were the only guest for 3 days. There was a strong chemical smell in our room. We were assured their cleaners were all organic. We asked for that not to be used. Sure enough the next two days it was. Also, the hotel advertises a "restaraunt" but you can only order what the chef is cooking that day. No lunch options or if you want an appitizer throughout the day. There was a full breakfast menu. The directions to get there are well... No where, had to stop 3 different times and ask locals, of which who never heard of the hotel. Only the area...we ended up checking out a day early of which they would not refund our last night. Also when we got back in the States we were overchsrged $100 on our final bill which is my fault for paying. We were charged $430/BZ and I was charged $330 US on my bank account. The money ratio is 1 US to 2 BZ. I have attempted to get this back and have got no response from the hotel. One of the owners/chef seemed to linger around during meals and uncomfortable conversation. Luxury is not how I would describe this place. Stay in the Cayes or Placencia.

8/10 Good

Nam, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Resort near the river
Our small group was looking for a nice resort to hang out and relax inland in Belize for a few days and Mahogany Hall did not disappoint. The staff was extremely welcoming and helpful, giving us tips on things to do, booking transportation and tours, and telling us great stories about Belize. The river about 20 steps from the hotel. I recommend bringing water shoes and spend the day drifting along the river in an inner-tube with a beer.

10/10 Excellent

kaitlyn , Brooklyn, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing escape
Mahogany Hall was a beautiful small hotel located on the Mopan River outside of San Igancio. The food was amazing! We ate breakfast and dinner at Mahogany every night during our stay. All food was cooked to order with each individual guest's tastes in mind. It certainly lived up to the rating of #1 romantic resort. They even set up romantic tables along the river with messages written in fresh flower petals on the table. The staff was helpful in arranging transportation and excursions, including our amazing trip to the ATM Cave. They also dropped us off up the river with tubes and Belikins so that we could float back to the hotel. I highly recommend Mahogany Hall to anyone looking for a relaxing getaway.

10/10 Excellent

Daniel, U.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful river setting
Extremely pleasant location on the river, about 3 miles from downtown San Ignacio. Mahagony Hall is for people who want easy access to town but do not want the noise and activity of staying in town. The hotel is very service-oriented.

10/10 Excellent

Rob, Wife and Friends, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MH is a destination, not just a hotel. Relax here.
Prepare to be pampered on a beautiful river bank of clean, clear rushing water (or spots of tranquil if you please). The staff was outstanding and thought of everything. The location a bit remote, but facilities clean, well done, and outstanding. Food was over the top as was service. Ask for plantain-crusted fish or anything you want (in advance). Cook knows his stuff! Relax in the pool or river. No mosquitoes in Bullet Falls. See my review on Trip Adviser.

8/10 Good

Marie-Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Un havre de paix bien au calme en bord de rivière proche de san Ignacio
Response from mwt on 16 Mar 2023
Thank you so much!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Unbedingt die Zimmer im obersten Stock buchen
Das wohl beste Hotel, das man in der Umgebung von San Ignacio finden kann. Bitte unbedingt das Zimmer im obersten Stock buchen. Der Aufpreis lohnt sich allemal.
Stayed 2 nights in Dec 2018
Response from MWT on 7 Jan 2019
Thank you!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Ruhiges, romantisches Hotel
In der Gegend von San Ignacio wohl einer der besten Hotels. Unbedingt die Zimmer im obersten Stockwerk nehmen, weil man sonst im mittleren Stock immer hört, wie die Leute einem im oberen Stockwerk, da alles aus Holz, auf dem Kopf rumtrampeln. Da findet man kaum Nachtruhe. Die Matratzen sind leider etwas zu weich. Das war etwas unbequem. Sehr ruhige Lage. Etwas schwierig zu finden, aber sehr hübsche und romantische Lage am Mopan Fluss. Sehr nette Bedienung. Vor allem Jose an der Bar. Essen gibt es immer üppig.
Stayed 1 night in Dec 2018
Response from MWT on 7 Jan 2019
Thank you, Andrea, for visiting with us.