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"Clean room, very close distances to grocery stores and walking distance to Lombard street"

"Clean and confortable. "

"Across the street from union square, this hotel is close to many restaurants and quick dining spots. Definitely an ideal place to stay if you don’t have a car. Super close to Powell BART, you can walk there with your luggage. Short walk to Chinatown. Hotel was very clean and I always wipe down my room. There is a doorman/security for added safety. The pool is being remodeled. The staff always greeted me during my stay. I only stayed in the room to sleep and shower. I would stay here again. "

"Nice place well located. Room was clean and the breakfast was very good. Staff attentive. "

"Inside, the staff is very helpful and accommodating without being invasive. The rooms are peculiarly engineered, so make sure that you know what you are about to spend the night in. I think the room that I rented for two nights is made for single travelers or a close couple because I was in a sky cabin and the first thing that I notice when I walk into the room was just a stand-alone toilet. No doors or walls separating the toilet from the main cabin area, so make sure you are ultra comfortable with your cabin-mate in very close quarters. Then you climb a steep spiral ladder/staircase to the loft sleeping cubby, with a once-smart tv at the foot of the bed. If you are claustrophobic, I would look for a different floor plan but if you don’t mind, it’s a fun and futuristic theme. Everything about the hotel is great in that it’s very quick and easy check-in, resembling checking in at the airport or at a tech conference or something. The cabins are designed to resemble air travel cabins and are designed to feature minimalist and space-saving utility. If you’ve ever seen that show “tiny house hunters” and how everything is engineered to make the most out of tiny spaces, then you get the idea of what the cabins are like on the inside. The water and ice machine on each floor has the best crunchy ice you’ve ever had at a hotel. Check out 2nd floor Mission Cntrl!"

"I’m hoping someone reads this review because I wish I had read reviews before booking. First, this hotel is not affiliated with Embassy Suites. That’s what I assumed when I booked, but it’s actually a completely separate hotel called The Embassy. It’s located in the Tenderloin District, one of the rougher areas of San Francisco. The location was not clearly advertised when booking, and if you’re a solo female traveler, I would strongly recommend avoiding this area. They even lock the front entrance door, so at times you have to ring a bell to be let in. That alone should tell you how rough the neighborhood can be. To be fair, the towels and linens were clean and the staff was friendly, but the hotel itself is very dated and worn. The building has an old charm, but the moment we walked into our room it smelled like cigarette smoke, even though it’s supposed to be smoke-free. We had to notify management.There is no air conditioning, only an old furnace system that may or may not work. Luckily San Francisco weather is cool, so opening the window helped, but the street noise is loud, which may bother some guests. Also, the photos on Expedia are heavily filtered and misleading compared to the actual condition of the hotel.Amenities are minimal, only a small fridge, no real extras, and the TV isn’t Bluetooth enabled. If you just need a cheap place to sleep, it may be fine. But if you prefer cleaner, more modern accommodations or are traveling alone, I’d recommend staying elsewhere."

"Loved the staff! One of the concierges went above and beyond - missed his name. I got in on a late flight - was starving with no close place to eat and all shops closed. He started looking up places asap that might still be open. I was able to have a dinner bf a conference the next day - albeit very late. The rooms and amenities were very nice. The restaurant/rooftop bar had the best views, food and drink and amazing bartenders and waitstaff. "

"Really enjoyed my stay. Loved that parking is included. Will be staying again when I am in the area! The only note is that the walls are thin so you can hear a lot of the noise around you but that didn’t bother me too much!"

"Absolutely 10/10 would recommend to anyone and totally worth the price. Everything was nearly perfect from the location, cleanliness, safety, amenities, hospitality, check in/out instructions and overall communication. One of the many reasons why the beloved queer community does everything ✨right✨! Love love Hotel Castro!! "