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Reviews of Hampton Inn Salisbury

2.5 out of 5
Hampton Inn Salisbury
121 E Naylor Mill Rd, Salisbury, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 1000 reviews" "
Rating 8 - Good. 302 out of 1000 reviews" "
Rating 6 - Okay. 97 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the 24 hr coffee and tea…
Stayed 1 night in May 2024

10/10 Excellent

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Jayla on 27 May 2024
Thank You!! Hope to see you at our hotel again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here a number of times doing the past year or so, and I’ve always had a good experience! Staff is very friendly and attentive, check in was quick and efficient. The rooms are comfortable, and I think it’s a good value. Although I didn’t stay for the morning breakfast, I have had it in the past, It’s not gourmet eating, but it is always well stocked with a good variety of food to please, most people. Again, staff was friendly, courteous, and efficient. This is a halfway point for me when I travel to New York. Very convenient, highly recommended!
Stayed 1 night in May 2024

8/10 Good

Joseph, Lexington

Liked: Cleanliness, amenities, property conditions & facilities
It’s a Hampton Inn. It’s what you’d expect. Free breakfast was limited. Staff did their job but weren’t especially friendly. Rooms are clean. Hotel was quiet.
Stayed 2 nights in Apr 2024

8/10 Good

Daniel

Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with plenty of dining options in the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The riom was clean and more upscale than expected. Location on first floor was remarkably quiet in spite the proximity to dining area. Breakfast was well stocked by staff. Shower was excellent.
Stayed 1 night in Mar 2024

6/10 Okay

Jennifer

Disliked: Staff & service
Staff was not friendly
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was very helpful and I checked in quickly. Room was very nice with all amenities. I’ve stayed here before and it’s one of the reasons I return. Breakfast was nice, and quite expensive. And the quality is good considering it’s only a continental breakfast.
Stayed 1 night in Mar 2024
Response from jeannette on 12 Mar 2024
We happy to hear that and I hope you can keep coming back to are property.

10/10 Excellent

Roberta

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has easy acccess to the highway system so it's easy to get in and out. They are also very canine friendly, huge PLUS. However it's not all walkable and not very close to downtown. When, my neighbors got a little too loud, they moved me to a much quieter room and I SO appreciated that. Excellent customer service!
Stayed 2 nights in Mar 2024
Response from Jeannette on 12 Mar 2024
Good Morning we try to do are best with are guest so they can feel comfortable and happy.

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean. Friendly staff
Stayed 1 night in Mar 2024
Response from jeannette on 12 Mar 2024
Good Morning thank you I hope see you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay near the SBY airport
It was just an overnight so that we could be close to the airport for an early flight. The staff was welcoming and friendly even at 4am!
Stayed 1 night in Feb 2024
Response from Jeannette on 18 Mar 2024
Good Afternoon am glad that my staff took care of you at the hotel.

4/10 Poor

CAROL

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When checkout I noticed my name was correct but the billing address wasn't. I asked desk clerk to rectify discrepancy was told that initially when checkin expedia.com was responsible, so hopefully the address correction will not cause a problem will payment.
Stayed 1 night in Oct 2023

10/10 Excellent

Annette

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Delores

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this property. My stay was awesome. Will stay here again. I had no problem with my service animals being there. The staff were amazing and check in was seamless. I would recommend this hotel and also they are in the center of everything. So many dining options to choose from. Thank you to the staff there.
Stayed 2 nights in Feb 2024

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Waynette

Stayed 2 nights in Feb 2024

8/10 Good

Tywanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for the pricing.
Hampton Inn was nice and the staff were super friendly. The breakfast was good for a free breakfast (plenty of options). The boys enjoyed the indoor pool. Plus its proximity to stores, restaurants and other conveniences was a bonus. The only negative is there was definitely an order present on the first floor. Almost like someone has cleaned with a dirty mop. They also didn't have to room I had originally reserved but we're able to accommodate with a room of the similar type.
Stayed 1 night in Feb 2024

10/10 Excellent

Emily

Liked: Staff & service, property conditions & facilities
Clean and updated
Stayed 1 night in Feb 2024

10/10 Excellent

NICOLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 3 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel and generally the rooms are quite comfortable. I’ve stayed here a couple times already. Also, the breakfast is pretty good, lots of options.
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Jeff

Stayed 1 night in Feb 2024

8/10 Good

Muriel, Elizabeth

Liked: Cleanliness, property conditions & facilities
The young that assisted us on our reservation, was pleasant kind and professional. Also gave us great recommendations for dining. Overall the stay was great!
Stayed 1 night in Jan 2024

10/10 Excellent

Diontray

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

James

Travelled with family
Liked: Cleanliness, room comfort
Pet Friendly?
Overall, the hotel is quite nice. However, service is seriously lacking, especially when checking in. We had to have the linens change on the bed right away, which they took care of quickly, and the small refrigerator didn’t work and had to be replaced as well. Not such a big deal, but a little bit of a nuisance nonetheless. And one more thing, I travel with my dog and there’s always a slight fee for that which I expect. But here they charge an additional $50 nonrefundable fee. Seriously excessive, a complete rip off! My dog is cleaner than most people!
Stayed 1 night in Dec 2023

10/10 Excellent

Lauren

Stayed 1 night in Dec 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Dec 2023

4/10 Poor

Bertha

Travelled with family
Disliked: Amenities
Location was great, but that was all. Bed extremely uncomfortable. Pillows seemed old and flat. Black lint all over bedding. Lobby was full of young people just hanging out, standing in front of the exit door and very loud. Dogs barking in the hallway all hours of the night.very unpleasant stay. Will not book here again!
Stayed 1 night in Dec 2023

8/10 Good

julie

Stayed 1 night in Dec 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salisbury University Graduation
Hotel was clean, staff friendly and the breakfast was great.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Great place
Stayed 1 night in Dec 2023

8/10 Good

Dennis

Stayed 1 night in Dec 2023

2/10 Terrible

Alfred

Stayed 1 night in Dec 2023
Response from Bill D. on 14 Dec 2023
Hello Alfred,I'm sorry to see you had a bad experience here at our hotel. Please contact me directly if you are willing to share any details and let me know if there is anything I can do to make it right.

8/10 Good

Russell

Stayed 1 night in Dec 2023

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Dec 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and nearby shopping was fantastic.
Stayed 5 nights in Nov 2023

10/10 Excellent

Angel

Stayed 3 nights in Nov 2023

10/10 Excellent

Jaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Nov 2023

10/10 Excellent

ROBIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property clean staff was nice breakfast was good overall everything was great
Stayed 1 night in Nov 2023

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent. The room was extremely clean and well maintained.
Stayed 1 night in Nov 2023

10/10 Excellent

Raleigh

Stayed 3 nights in Nov 2023

10/10 Excellent

Henry

Stayed 1 night in Nov 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel! Very clean and comfortable. The breakfast was wonderful. Staff is very kind and helpful. I will definitely stay here again when traveling to see my daughter. The hotel is also pet friendly. It was fun seeing all the pups. All around great hotel!
Stayed 1 night in Nov 2023

10/10 Excellent

Doree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!!!
Stayed 1 night in Nov 2023