Basic Double Room | Laptop workspace, iron/ironing board, cots/infant beds, free WiFi

Reviews of White Pine Lodge

2.5 out of 5
White Pine Lodge
779 Broad St, Salamanca, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 164 out of 280 reviews" "
Rating 8 - Good. 76 out of 280 reviews" "
Rating 6 - Okay. 24 out of 280 reviews" "
Rating 4 - Poor. 7 out of 280 reviews" "
Rating 2 - Terrible. 9 out of 280 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was great!
Stayed 1 night in May 2024
Response from Esperanza on 13 May 2024
So glad that the price was great and that you had a lovely stay. Hope to see you again soon.

8/10 Good

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean . Good scenery. There was nothing nothing not to like .
Stayed 1 night in May 2024
Response from Esperanza on 10 May 2024
So glad t hear that you had a wonderful stay. We hope to see you again.

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stop on our long trips between Virginia and Ontario. Quiet, simple, clean. No restaurant but quick grab and go breakfast was included. There is a grocery store nearby so easy to pick up a few things. Try the Ellicottville Brewery Beer! Staff wonderful!
Stayed 1 night in Apr 2024
Response from Esperanza on 10 May 2024
So glad you had a great stay with us. We can't wait to see you in the future.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was great. The hotel was clean. The staff was friendly. Shuttle was provided to the casino.
Stayed 1 night in Apr 2024
Response from Esperanza on 4 May 2024
Glad that you had a great stay with us. We look forward to seeing you again in the future dear. Have a wonderful day!

6/10 Okay

Jennifer

Travelled with family
The only thing i didnt like was the toilet in the bathroom it was extremely low hard to get
Stayed 2 nights in Apr 2024
Response from Esperanza on 4 May 2024
Sorry to hear about that. When you come visit us again let us know about your issue and we have a seat raise we can get you at the front desk. Have a wonderful day.

8/10 Good

Tracy

Travelled with group
Liked: Amenities
Fireside lounge is closed. But says it’s open on their website. The lounge was why we decided to say there
Stayed 1 night in Apr 2024
Response from Esperanza on 4 May 2024
Sorry that their website wasn't updated properly. Unfortunately we do not have the ability to update their site as they are a separate entity from the hotel. We hope that despite that you had a great stay with us and hope that you will come see us again in the future.

8/10 Good

Diane

Liked: Cleanliness, staff & service
Great staff
Stayed 1 night in Apr 2024
Response from Esperanza on 27 Apr 2024
So happy that you enjoyed your stay with us. Glad that we seen you and hope to see you again.

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The room is clean, staff was good, disappointed that the fireside and pool was closed. Seems like the pool and fireside will be closee for the foreseeable future
Stayed 1 night in Apr 2024
Response from Esperanza on 20 Apr 2024
Glad that your stay was wonderful. We are sorry about the pool renovations, as for the lounge they have closed down and we are in the process of getting hot breakfast back in operation soon. We hope to see you again!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I felt there was not enough light in the room. Everything else was perfect
Stayed 2 nights in Apr 2024
Response from Esperanza on 19 Apr 2024
We will try and see that we take a look into the lighting issue. Thank you for your feedback and we are glad you enjoyed your stay with us. We hope to see you again soon!!

6/10 Okay

Katie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Esperanza on 12 Apr 2024
We are sorry to see that we didn't quite reach an excellent stay. We hope to improve and make it better for you next time.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Esperanza on 12 Apr 2024
We are glad that your stay was great and hope to see you in the future. Have a wonderful day!

2/10 Terrible

Greg

Stayed 1 night in Apr 2024
Response from Esperanza on 12 Apr 2024
We are sorry that your stay wasn't up to par. We would like to know how we could improve. Thank you for your time.

8/10 Good

Brian

Travelled with partner
The hotel itself is clean and OK. Since there isn't many options in the area this is the best bet, especially at this price point. Just don't get too excited about the idea that they include breakfast; frozen food in a paper bag.
Stayed 1 night in Mar 2024
Response from Esperanza on 5 Apr 2024
We are so glad that your stay was pleasant and affordable. We are sorry that breakfast isn't quite where we would like it to be. We are definitely working on getting our hot breakfast area opened back up and running for our guests. We hope to see you in the future. Have a wonderful day!!! :)

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly!
Stayed 1 night in Mar 2024
Response from Esperanza on 23 Mar 2024
So glad that our staff could make you feel welcomed. We hope that we see you soon!

6/10 Okay

Dale

Nothing fancy
Stayed 1 night in Feb 2024
Response from Esperanza on 23 Mar 2024
We hope that we can make up for those two point please be sure to let us know what we can change for the better. Thank you for coming and staying with us. We hope to see you in the future!

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly
Stayed 2 nights in Mar 2024
Response from Esperanza on 18 Mar 2024
Thank you. We are glad that you had a good stay and will always welcome you with a smile. Come back and visit us next time you are in the area.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice selection of grab and go breakfast items, close to area attractions.
Response from Damian on 13 Mar 2024
Thank you for taking the time to leave a review. We hope to see you again soon!

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hmmm....nitpicking here....the pillows were too puffy and got hot from body heat....well you asked...
Stayed 1 night in Mar 2024
Response from Damian on 6 Mar 2024
We appreciate you taking the time to leave a review. We hope to see you again!

8/10 Good

Krista

Liked: Cleanliness, staff & service
This hotel had the friendliest people working at the desk that I’ve ever come across! Very refreshing! The building itself is old and the walls do not block sound well (I felt like I was in the room with my upstairs neighbors, who were more like night owls than we were!). But overall, the room seemed clean and was very comfortable.
Stayed 1 night in Mar 2024
Response from Damian on 3 Mar 2024
Thank you for taking the time to leave a review! We're glad you found us friendly and we hope to accommodate you again in the future!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a perfect option for us.
Stayed 1 night in Feb 2024
Response from Damian on 3 Mar 2024
Thank you for taking the time to leave a review! We're glad to hear your stay was excellent and we hope to see you again!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Damian on 27 Feb 2024
Thank you for taking the time to leave a review! We hope to see you again!

10/10 Excellent

Marisol Gonzalez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly environment and the room was nice clean comfortable. Amazing place to stay.
Stayed 1 night in Feb 2024
Response from Damian on 27 Feb 2024
Thank you for taking the time to leave a review! We hope to see you again!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you don’t mind a certain smell….This was a cheaper option to stay near Holiday valley. The room was clean and nice. We had a nice stay.
Stayed 2 nights in Feb 2024
Response from Damian on 27 Feb 2024
Thank you for taking the time to leave a review! We hope to see you again!

8/10 Good

Tereska

Liked: Staff & service
it was ok to stay at the hotel
Stayed 2 nights in Feb 2024
Response from Damian on 27 Feb 2024
Thank you for taking the time to leave a review! We hope to see you again!

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to hills
Stayed 1 night in Feb 2024
Response from Damian on 21 Feb 2024
Thank you for taking the time to leave a review! We hope to see you again.

2/10 Terrible

SHANNON

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for the 2024 Snocross event at the casino. The hotel didn't have any hot water for showering, no sheets on one of the beds, the parking lot wasn't plowed and the breakfast...it's frozen food to take to your room and stick in the microwave...nothing to brag about. The pool was closed and the lounge they claim they have you can tell it's been closed for quite some time. They took advantage of the fans by raising their rates due to the event. The patrons complaining to Damian, guy at the front desk, were equally as disappointed with this place. Don't try and speak to the manager, Amber, she's never around to take calls and doesn't return emails either.
Stayed 1 night in Feb 2024
Response from Esperanza on 23 Feb 2024
We are sorry that you didn't enjoy your stay. As for the manager not being able to answer emails or calls I believe that she has since responded to you. We are sorry about the hot water issue it is something that we are in the process of taking care of so that it doesn't happen in the future.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Damian on 21 Feb 2024
We appreciate you taking the time to leave a review. We hope to see you again!

10/10 Excellent

Rachel

Liked: Staff & service, property conditions & facilities
This property is 15 mins away - perfect for skiing at holiday valley Loop and hot tub was under construction- we look forward to next time coming and it being fixed :)
Stayed 1 night in Feb 2024
Response from Damian on 21 Feb 2024
We appreciate you taking the time to leave a review. We hope to see you again!

4/10 Poor

Robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Unfortunately, paying $200 a night for a stay and cold showers. No coffee begged breakfast was not acceptable. The gentleman taking care of the counter was accommodating as he could be polite and professional.
Stayed 1 night in Feb 2024
Response from Esperanza on 23 Feb 2024
We are sorry about your stay and are working to fix the issue so it wont happen again. We are truly sorry that breakfast wasn't up to par either. We will work to fix these issues.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Damian on 21 Feb 2024
We appreciate you taking the time to leave a review. We hope to see you again!

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Esperanza on 16 Feb 2024
We are glad that you had a great stay. Have a wonderful day and hope to see you next time.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, clean room with comfortable beds in a quiet location. Good breakfast. Accomodating, helpful staff
Stayed 1 night in Feb 2024
Response from Esperanza on 16 Feb 2024
We are glad that everything was to your satisfaction. We hope to see you in the future. Have a wonderful day!

6/10 Okay

Joshua

Travelled with family
Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Damian on 14 Feb 2024
Thank you for taking the time to leave a review! We hope to see you again!

10/10 Excellent

Cheri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
White Pine Lodge Affords the Rest You Need
I wanted a less busy experience of rest by staying at White Pine Lodge instead of the Seneca Casino where I was at a concert. I went in just after arriving from a long drive and was pleasantly greeted and given my keys and instructions to my room. The layout of the lodge is clean and easy to get around. The bedroom and bathroom did not disappoint. The choice of breakfast for the following morning was convenient. I enjoyed my stay.
Stayed 1 night in Feb 2024
Response from Esperanza on 12 Feb 2024
We are so glad that you enjoyed your stay and cant wait for you to come see us again in the future. We hope you had a safe quick trip home!

10/10 Excellent

Ricky

Travelled with partner
Liked: Staff & service, property conditions & facilities
Attended a concert at the local casino. Couldn’t be more happy, will use the establishment again.
Stayed 1 night in Feb 2024
Response from Esperanza on 11 Feb 2024
Ricky, I'm happy you enjoyed staying with us! We look forward to your next visit until then. Have a great day!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Esperanza on 11 Feb 2024
We are glad that you had a great stay! We hope to see you soon!

8/10 Good

Craig

Stayed 1 night in Feb 2024
Response from Esperanza on 23 Mar 2024
Craig thank you for staying with us. We hope that next time we can earn that extra point! Hope to see you soon!

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The pool and hot tub were down which i look so forward too.
Stayed 1 night in Feb 2024
Response from Damian on 14 Feb 2024
Thank you for taking the time to leave a review! We are hoping it is back up and running when you decide to stay next!

6/10 Okay

PERRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, soft beds. Breakfast option was absolutely terrible. Either offer a proper continental breakfast or get rid of it. Your only options were prepackaged that you heat in the microwave, only allowed 3 items and no fruit! That part of the stay was a joke but the hotel itself is good.
Stayed 2 nights in Feb 2024
Response from Esperanza on 10 Feb 2024
We are sorry that you did not enjoy our breakfast option. We are working towards getting hot breakfast back. We hope to see you again and hopefully our breakfast will be up and running. Glad that everything else was good for you!

8/10 Good

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and everything (lights and tv) worked. The breakfast left a lot to be desired. The muffin was okay.
Stayed 1 night in Feb 2024
Response from Esperanza on 10 Feb 2024
We are sorry breakfast was not desirable. we are working toward getting hot breakfast up and running and hope that you will visit us when we do. Look forward to seeing you in the future.

10/10 Excellent

Sam

Stayed 1 night in Feb 2024
Response from Esperanza on 10 Feb 2024
Thank you for the feedback. We cant wait to see you again.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend to friends!
Stayed overnight in White Lodge, Salamanca, NY, with plans to ski next day. Hotel is convenient to highway, but no highway noise. Check-in was smooth, pleasant front desk staff, room was clean--roomy!--well equipped. Noisy hallway in morning--maybe because we were near Fitness Room?--and didn't realize breakfast was still on Covid protocol--we ordered from a menu and took back to our room in a bag. Overall hotel value was great, would stay here again.
Stayed 1 night in Jan 2024
Response from Esperanza on 5 Feb 2024
Lisa, We are so glad that your stay was fantastic. We hope to be back to warm breakfast sometime in the near future. We hope to see you again soon. Have a great day !

4/10 Poor

Robert

Disliked: Property conditions & facilities
They never said anything about the pool and sauna not being open
Stayed 4 nights in Jan 2024
Response from Esperanza on 5 Feb 2024
We are sorry that the pool is down. We have made sure to go on all our sites and change the status of the pool.

10/10 Excellent

Trey, Rocky River

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from Esperanza on 23 Jan 2024
Happy to hear you had a great stay!

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2024
Response from Esperanza on 23 Jan 2024
We are so happy to know that you love it here as much as we do! See you soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Esperanza on 23 Jan 2024
Glad that everything was great for your trip! Hope to see you again soon!

8/10 Good

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Damian on 16 Jan 2024
Thank you for taking the time to leave a review. We hope to see you again!

2/10 Terrible

laura

Stayed 1 night in Jan 2024
Response from Damian on 16 Jan 2024
We're sorry your stay was less than ideal. It's hard to improve if we don't know what went wrong.

8/10 Good

Julie

Response from Esperanza on 10 Feb 2024
We are glad you enjoyed your stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. But there was definitely lack of hot water in the morning. Quick shower.
Stayed 1 night in Dec 2023
Response from Damian on 16 Jan 2024
Thank you for taking the time to leave a review! We hope to see you again!