Outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of Hotel Pontao

3 out of 5
Hotel Pontao
Edificio Pontao, Santa Maria, Sal

Reviews

7.4

Good

Rating 10 - Excellent. 17 out of 91 reviews" "
Rating 8 - Good. 41 out of 91 reviews" "
Rating 6 - Okay. 22 out of 91 reviews" "
Rating 4 - Poor. 8 out of 91 reviews" "
Rating 2 - Terrible. 3 out of 91 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay and would like to visit again
Stayed 7 nights in Mar 2023
Response from Ouril Pontao on 3 May 2023
Da equipe Ouril Pontao, foi um enorme prazer poder servi-los, e ficamos muito contentes em saber que gostaram da estadia. Teremos imenso gosto em poder voltar a tê-los aqui connosco.Agradecimentos, de toda equipe Ouril Pontao.

8/10 Good

Janice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff here are very pleasant and smiling. Hotel is very clean. Good breakfast.
Stayed 4 nights in Mar 2023
Response from Ouril Pontao on 3 May 2023
É uma enorme satisfação para a nossa equipe saber que gostaram da estadia no Ouril Pontao. A nossa objetivo é melhorar para poder servir melhor a cada dia.Agradecimentos, de toda nossa equipe.

8/10 Good

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast very good, choice of fruit, cooked eggs,always scrambled available and omelette or fried cooked to order. Choice of bread. Pancakes available. Room on ground floor had wifi with pool view. Limited sockets.
Stayed 5 nights in Nov 2022

2/10 Terrible

Robert, nice access to beach

Disliked: Property conditions & facilities
Noisy room, without any hot water for a week
Firstly let me say that the cleaning and catering staff were great. Breakfast good and bed comfortable, unfortunately that's where it all ends. We paid extra for a superior room, although I'm not sure what that was for as the room didn't look the same or have any advantages. After repeatedly asking to change our room due to the noise (single glazed windows opposite a busy road and a nightclub) we were told there were no free rooms even though I saw several people vacate on many occasions. Apart from a TV with no signal, no In Room WiFi, terrible WiFi in lobby, a door opening straight out of the side of the building with a 6 foot drop (dangerous for children), the worst part was having no hot water for the entire stay. I can personally handle most problems but having no hot water on a winter holiday is a deal breaker I'm afraid, the excuse for this was that the hotel was full and people were showering at the same time (well its the hotels duty to ensure a full hotel is capable of dealing with the load) . So in conclusion I'd avoid as im sure there are better places for the price.
Stayed 6 nights in Jan 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 7 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Staff & service
Round the corner from Santa Maria
Hotel staff are superb, paid for a deluxe room but I'm not sure what was deluxe about it as we had 2 joined single beds plus plenty of mould near bedside cabinet. Breakfast was more than enough for those not fussy like us.
Stayed 7 nights in Apr 2018

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, excellent breakfast choice.
Stayed 1 night in Jul 2017
Dear Customer Thank you very much for your coments, is a valuable contribution to a better performance of our hotel. Best Regards Odjo D'Água Hotel

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
There is no staff to help with baggages to go upstair.
Response from Nérita Almeida on 16 Jun 2017
Dear Customer Thank you very much for your comment. It is a valuable contribution to a better service. Best regards

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Small and basic but spotless, comfortable and convenient

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
OK for the price
Just 10 min stroll to the beach, breakfast is okay with usually eggs, bread, cereal etc. Reception lady helpful once she understands what you want. There was no working air con in 1st room we were put in so moved to another and the safe did not work, reception said they would get maintanence to look but was never fixed. Pool area nice and quiet and clean but needs attention to pool, lots of missing tiles.

6/10 Okay

alex, bournemouth, uk

Nice hotel and close to town
Nice hotel close to the Main Street in the town and short walking distance to the beach. Stayed here for 2 weeks bed and breakfast. Nice to have the use of the pool and free wifi in the reception area.

8/10 Good

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A week stay
Convenient hotel to stay in. Good location - beach nearby as well as bars, restaurants, taxis, car rental company, shops, supermarket. Breakfast lovely but if you come after 9 am, the choice seems to be limited. If busy during breakfast, no cups, plates, cutlery available for a while. No WiFi in the room. The downside of this place are hotel guests leaving their beach towels on sun beds around the swimming pool when not occupying them. It is almost impossible to use a sun bed if you do not 'reserve' it during breakfast time.

6/10 Okay

John and Gill, UK

Liked: Cleanliness
Well Located
The initial reception was welcoming and as we arrived early we were happy to wait for our booked "superior room with garden view" to be serviced while we walked to the town for lunch. On our return we were allocated what must have been the worst room in the hotel. It had no balcony, was small and dark and looked out on what must be the busiest, noisiest road junction in the town. The reception MUST have know that this was not the room we booked. We complained and were eventually offered and accepted "the last available room". This was a quiet and large family room. It was, I guess, "superior" but was not garden-facing and had no outside space, terrace or balcony, for relaxation. The worst experience was breakfast. This must be the worst organised breakfast buffet experience we have ever experienced. All the food and drink was in one corner and as there was only one hot drinks machine there was always a queue making the area too crowded to access food. The food was generally of poor quality and not systematically replenished. The hot food was mostly gone. The staff work hard but are not properly trained and managed so work very inefficiently. This whole breakfast experience made for a very stressful start to every day and is the main reason we would not recommend the hotel to a friend.

10/10 Excellent

Zsófi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in the hotel was lovely! The hotel staff was very helpful and kind, a the entire hotel was really neat and tidy. There was a decent breakfast buffet every morning with fresh bakery product, some cooked stuff, fresh fruits, youghurts... The dinner menu is very short, actually a choise of tuna or chicken, but you have plenty possibilities around in the area. On Fridays they organise barbecue parties with really nice food though. The ocean is just a few minutes walk. Enjoyed our holiday a lot. Glad about choosing Pontao to stay, fair trade for friendly price. Thank you guys!

10/10 Excellent

Bumblebee, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
If you want all inclusive 500 bed luxury this is not the place, there are however a lot of positives about this 2-3 star hotel. It is very clean and the staff helpful. The buffet breakfast is certainly adequate with fruit, fruit juice, yoghurt, lots of fresh breads to toast with jam and honey or with cheese and cold meat. Fresh omelettes or presumably fried eggs, if you wish. Good coffee from a machine, just help yourself. They do serve a set evening meal at 12 euro and the Friday night 'barbecue' (although no actual bbq in sight) was dearer at 22 euro, but included a strong alcoholic fruit punch and ½ l carafe of wine between 2. The food, especially the fish and salads is very good. The staff made it attractive with tables round the pool area. The pool in the centre of the building is attractive with several large trees and greenery and sunbeds. You do have to chase the sun around, but sometimes shade is good. The superior rooms are of a reasonable size, good bathroom and modern. It had a fridge, but unfortunately not a kettle. Our room was on the ground floor, which was handy for the pool, however you are at the mercy of other guests who stay up late talking loudly on their outside area. Our only disappointment was the bed, which was very hard so not very comfortable. Otherwise a good value hotel situated at the edge of the main streets and 5-10 minutes walk to the beach.

6/10 Okay

Jonny, Leeds

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Decent hotel for the price...
Upon arrival the staff were very welcoming and enthusiastic except for the manager. The pool/breakfast area were kept in a pristine condition throughout my stay. I payed for the superior room which was definitely not superior by any means... their was stains on the wallpaper, curtains and the mattress. This greatly stressed myself and my partner. The shower was extremely unreliable it only had cold water until we mentioned to the staff and they fixed it. The manager was very reluctant to answer our queries. I would recommended staying at another hotel personally unless you want to be close to the centre of the town.

4/10 Poor

Tim, UK

Disliked: Staff & service, property conditions & facilities
2 star not 3
When I was booking the hotel no mention was made to the ongoing building work within the unit. I was also without hot water for the first 2 days of my stay.

2/10 Terrible

Jacqui, Essex

Disliked: Staff & service, property conditions & facilities
Awful - the hotel is a building site
We stayed for 4 days - the hotel is a building site. Constant noise from 7.30am until 6.00pm. The pool area cannot be used due to building works going on. We had to step over rubble to get to our room. After 4 days we checked out and checked into a decent hotel.

8/10 Good

Ted, UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
comfortable and friendly
stayed 10 days,not worth hiring a car ,only a few roads fit for normal cars. an island tour at 15 euros was very worth while. For 7 euros there was 2 loungers and an umbrella for hire on the fantastic beach We took a flight to Santiago, for the day, very expensive, and poor value. Excellent fish restaurant opposite the hotel called the "fisherman" It's better value to use the local currency, but be sure to use it all , as it's worthless anywhere else there are no newspapers on the island, and our TV had no english channels Take some warmish clothes for evening, as it gets quite cool. Try to avoid hotel rooms overlooking the adjacent roads, as on Friday and Sat all night parties are held on the waste land in front of the hotel, very noisy. It was sad to see so much rubbish left in the town. Many of the local shops owners were irritating, as they tried to get you to visit there shop, and didn't seem to understand " NO THANK YOU" although the local people were very nice in general.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
basic
Rooms and amenities are very basic, staff were scarce but polite

10/10 Excellent

cheezy, hull england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price
Second time we have stayed at this hotel in the last 6 months. Breakfasts are good, friendly staff and very clean. With Santa Maria you are alway out in the sun. and this hotel is in a good location for the beach, restaurants and the town. Would not recommend the all inclusive hotels as you miss out so much in this beautful town

8/10 Good

Married couple, Yorkshire England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pontao hotel in Sal. Cape verde.
The hotel was comfortable and clean and the air conditioning was controlable and worked well. The pool area was clean smart although small. But the resorts main beach was only a five minute walk away. There were plenty of cafes and restaurants close by. All of the booking arrangements and taxi transfers ran on time and according to plan. Considering the cost l am a satisfied customer.

4/10 Poor

Santos

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad! Really bad!
Stayed there for 1 week. Frigde was broken; phone was not working; each time needed something had to go to the ground floor by stairs- there was no lifth and i was on second floor.there was a flood in my bathroon; hotel very noisy;;i complained several times nothing was done.they totally ignored me- they have no notion of customer service.

8/10 Good

Tim, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
A really good value hotel close to the centre of Santa Maria. The rooms are a good size with a clean and functionable en suite. The pool area is relaxing and quiet and breakfast is good. I would reccommend asking for a room with a balcony overlooking the pool as there is a lot of building work near the hotel, so not much to look at and a bit of noise. If you plan to dive or windsurf/ kitesurf and just need somewhere to sleep then this is a great budget hotel.

10/10 Excellent

Tanya, Frankfurt, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pantao Hotel - very clean, goog service, value
Excellent value for money. The hotel is in the center of Santa Maria. It's clean, the staff is friendly, but they don't speak English very well and won't help you much in calling a cab. Breakfasts are fine, not a great choice, but enough to get you started. Toiletries are very basic, it's better to bring your own. But the rooms are very clean and have A/C. The swimming pool area is nice, with palm and babana trees planted around. They've even broight some sand there. Overall I'd recommend staying in this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Pontao, Ilha de Sal, Santa Maria, Cabo Verde
Nice confortable hotel in the Center of Santa Maria

6/10 Okay

Emanuela

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Struttura vicina al centro di Santa Maria. Buon rapporto qualità/prezzo
Stayed 6 nights in Feb 2024

10/10 Excellent

Yannick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel avec tout ce dont on à besoin pour passer de bonnes vacances. Nous avons apprécié également la proximité de la zone touristique et les petits restaurants locaux . Possibilité de tout faire à pied depuis l'hôtel. Bon accueil, propre , bon petit déjeuner, piscine très bien , solarium, jaccuzi... Parfait . La belle plage est à 2mn à pied
Stayed 12 nights in Jan 2024

8/10 Good

Mario

Liked: Cleanliness, staff & service, room comfort
Stayed 16 nights in Oct 2023

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Only a couple of minutes from the main pedestrian street and the beach it is very conveniently located. Internetstrength was not sufficient in the room hence online activites had to happen in the communal areas
Stayed 2 nights in Apr 2023
Response from Ouril Pontao on 3 May 2023
O Ouril Pontao agradece a sua avaliação. Esperamos ter estado a altura das suas espectativas. Trabalhamos a cada dia com intensão de prestar o melhor serviço a si e a todos.Agradecimentos, de toda equipe Ouril Pontao.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Ok hotel with good location
Nice, simple hotel with amazing staff in the reception and restaurant. Cleaning was very bad and they didn't change towels or sheets unless we asked the reception for it.
Stayed 14 nights in Dec 2022

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
A fine hotel with a reseanble
Stayed 1 night in Dec 2022

8/10 Good

Joni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
7.5/10
Sängyt epämukavat ja hieman muurahaisia huoneessa. Muuten erittäin jees hoteli.
Stayed 7 nights in Apr 2022

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2022

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
agréable et bon rapport qualité prix
Très situation géographique,personnel au petit soin,cadre très chaleureux et propre,seul bémol,manque de clarté naturel et artificielle dans ma chambre,mais le reste de ma famille avaient des chambres très lumineuses,manque d’ea Chaude 😕
Stayed 4 nights in Dec 2021

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima scelta
Secondo noi il Pontao è un'ottima scelta. Camera grande spaziosa e quotidianamente pulita. Personale sia in sala che alla reception molto gentile. Posizione ottima. Rimane a 3/4 minuti a piedi dal centro e spiaggia. Quindi vicino al centro però con la tranquillità di dormire in silenzio. Consigliatissimo!
Stayed 3 nights in Aug 2019

8/10 Good

Hans-Jürgen

Liked: Cleanliness, property conditions & facilities, room comfort
Das angebotene BBQ am jedem Freitag Abend ist zu teuer mit 20 Euro pro Person . Für 15 Euro kann ich eine Empfehlung geben
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfekt läge, nära stranden och centrum. Hotellet är välskött med fin pool, takterass och lugn stämning. Rummen är fint inredda och varje rum ar en balkong eller terass samt ett litet kylskåp. Frukostbufféen var enkel men bra. Minuset var sängarna som var för hårda för mig.
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Feb 2019

10/10 Excellent

Jaroslaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Przyjemny pobyt w Santa Maria
Tydzień spędzony w Hotelu Pontao był bardzo przyjemny. Pokój bardzo duży, z częścią wypoczynkową, wygodne łóżko, lodówka. Łazienka czysta i zadbana, chociaż widać upływ czasu. Śniadanie smaczne (spory wybór: kilka rodzajów pieczywa, szynka, ser, omlet, jajecznica, bekon, pieczarki, jogurt, płatki, ciasta, owoce, itd.). Basen odpowiednio duży, leżaki, bar przy basenie (przekąski, drinki). Obsługa bardzo miła i pomocna. 3-4 minuty spacerem do głównej ulicy turystycznej (restauracje, bary, sklepiki z pamiątkami i sklep spożywczo-przemysłowy), 5-6 minut spacerem do pięknej szerokiej plaży i pomostu.
Stayed 7 nights in Feb 2019

8/10 Good

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018

8/10 Good

Luis

Liked: Staff & service, property conditions & facilities, room comfort
Staff super aardig. Locatie ook goed. Eten in het restaurant ook goed. Ontbijt ook gevarieerd
Stayed 7 nights in Nov 2018

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Pontão a Estatia
A estadia foi excelente em todos os aspectos. O pequeno almoço excelente, os funcionários simpáticos sempre sorriso prontos a ajudar. A localização do hotel excelente perto de tudo.(Praia, Supermercado, Restaurantes, etc) A piscina limpa diariamente com uma excelente água. A limpeza dos quartos fabulosa , Quem quiser passar umas férias tranquilas e sem preocupações é este o hotel. A todos os funcionários sem excepção ( não vou individualizar para não esquecer ninguém) , o meu muito obrigado por tudo. Voltarei um dia sem dúvida. Beijinhos para todos. Hotel Pontão o Hotel.
Stayed 15 nights in Oct 2018

8/10 Good

Anne

Liked: Cleanliness, staff & service
PONTA
Hotellin sijainti on hyvä, lyhyt matka rantaan ja keskustaan. Palveluhenkinen henkilökunta, aamupala saisi olla vaihtelevampi.
Stayed 8 nights in Aug 2018

6/10 Okay

stefano, milano

albergo piacevole a pochi passi da tutto.
isola carina,mare bello,spiaggia ok,si mangia bene il pesce e costa poco
Stayed 7 nights in Apr 2018

6/10 Okay

Marita, Södertälje

Liked: Cleanliness
Disliked: Property conditions & facilities
Centralt. Nära till centrum.
Polen var iskall. Låset i dörren var trasigt. Det fanns bara en nyckel som vi delade med städpersonalen. Rummet var ok. Personalen var trevlig.
Stayed 15 nights in Dec 2017

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel en Santa Maria de la Sal
Hotel con piscina y recientemente reformado. Buena atención.
Stayed 1 night in Oct 2017

6/10 Okay

L, Sweden

Disliked: Cleanliness
Ok
-Towels were dirty, the air con was leaking into a puddle on the floor, very humid bathroom smelling like mold, no furniture on the balcony, did not enjoy the breakfast, the staff were a bit clueless most of the time. Also I had to wear an ugly annoying wristband for identification for breakfast they said. As I noticed not many hotel guest were wearing it I asked for it to be taken off. It turned out they just ask your room number for breakfast anyway, so I don't see the point in this wristband. + good location, calm pool area, clean room except for the towels, comfortable bed.
Stayed 1 night in Oct 2017