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Reviews of Satit Grand View Hotel

3.5 out of 5
Satit Grand View Hotel
28 Moo 7 Soi Karnjanaruji 3, Sumnakkham, Sadao

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 48 reviews" "
Rating 8 - Good. 17 out of 48 reviews" "
Rating 6 - Okay. 14 out of 48 reviews" "
Rating 4 - Poor. 5 out of 48 reviews" "
Rating 2 - Terrible. 4 out of 48 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Arvin

Liked: Cleanliness, staff & service, amenities
Clean and tidy
Stayed 1 night in Apr 2024

8/10 Good

Arvin

Liked: Cleanliness, staff & service, property conditions & facilities
So far ok and good environment also the room clean and tidy
Stayed 2 nights in Apr 2024

10/10 Excellent

Salley

Travelled with family
Liked: Cleanliness, staff & service
Very satisfied with Satit Hotel
Stayed 1 night in Apr 2024

8/10 Good

Nursia Kristin Simbolon

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from Bow: the owner of the hotel on 9 Mar 2024
Thank you for your generous rating of 4 out of 5 following your stay at Satit Grand View Hotel! We're thrilled to know that you had a positive experience with us. We strive for excellence and are always looking for ways to make our guests' stays even better. If there are any specific areas or services you think we could improve upon, we'd love to hear your thoughts. Your feedback is invaluable to us in our mission to provide the best possible experience for all our guests. We look forward to the opportunity to welcome you back and aim for that perfect score!

2/10 Terrible

Wong

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bow: the owner of the hotel on 9 Mar 2024
We are truly sorry to see that your experience at Satit Grand View Hotel did not meet your expectations, reflected in the 1 out of 5 rating. We take your feedback seriously and are committed to providing our guests with the highest standards of service and hospitality. Could you please share more details about the issues you encountered during your stay? Your insights are invaluable to us for making necessary improvements and ensuring that future stays are enjoyable and comfortable for all our guests. We sincerely hope to have the opportunity to restore your confidence in our hotel and welcome you back for a much improved experience.

10/10 Excellent

Mustarudin

Stayed 1 night in Nov 2023
Response from Bow: the owner of the hotel on 9 Mar 2024
Thank you so much for your fantastic review and for giving us a perfect score! We're delighted to hear that our convenient location, close to stores, food and beverage stalls, and shopping areas, significantly enhanced your stay at Satit Grand View Hotel. We strive to offer a memorable experience for our guests, and it's encouraging to know we've succeeded in making your visit enjoyable. We look forward to welcoming you back for another exceptional stay. Don't hesitate to reach out for your future visits; we're always here to ensure your stay is nothing short of perfect!

10/10 Excellent

MOHD NOR, SEREMBAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is just walking distance to convenient stores, FnB stalls and shopping areas
Response from Bow: the owner of the hotel on 9 Mar 2024
Thank you so much for your fantastic review and for giving us a perfect score! We're delighted to hear that our convenient location, close to stores, food and beverage stalls, and shopping areas, significantly enhanced your stay at Satit Grand View Hotel. We strive to offer a memorable experience for our guests, and it's encouraging to know we've succeeded in making your visit enjoyable. We look forward to welcoming you back for another exceptional stay. Don't hesitate to reach out for your future visits; we're always here to ensure your stay is nothing short of perfect!

2/10 Terrible

Raymond

Liked: Staff & service
Disliked: Property conditions & facilities
Both rooms air condition were not working. The rooms were very hot. We checked out immediately.
Stayed 2 nights in May 2023
Response from Bow: The owner of Satit Grand View Hotel on 9 Mar 2024
We deeply regret to hear about the air conditioning issues you encountered in your rooms and the discomfort it caused during your stay. Our team at Satit Grand View Hotel sincerely apologizes for this inconvenience. We understand how important a comfortable environment is and we missed providing that for you this time.For future reference, we encourage our guests to report any dissatisfaction or issues to our reception immediately. We are fully committed to resolving any concerns promptly, including offering a room change when necessary, to ensure your stay is comfortable and enjoyable.We have taken your feedback seriously and are working diligently to ensure our air conditioning systems are thoroughly checked and maintained to prevent such issues from arising again. We value your comfort and satisfaction above all and would love the opportunity to demonstrate our improved standards should you choose to stay with us again.Please feel free to reach out to our guest relations team if you wish to discuss this matter further or if there is anything more we can do to make amends. Again, we apologize for the inconvenience and hope to have the chance to welcome you back for a stay that meets and exceeds your expectations.

6/10 Okay

Emma

Travelled with partner
Disliked: Cleanliness, amenities
Just because the room is reasonable price doesn’t mean the room can’t be clean
Stayed 1 night in Apr 2023
Response from Bow: the owner of the hotel on 9 Mar 2024
Thank you for taking the time to provide your feedback. We want to sincerely apologize for the condition of your room during your stay. At Satit Grand View Hotel, we believe that every guest deserves a clean, comfortable environment, regardless of the room rate. The cleanliness of our rooms is a top priority, and it's clear we did not meet our own high standards in your case.Please know that we've addressed this issue directly with our housekeeping team to ensure our cleaning protocols are followed more rigorously. We're committed to making the necessary improvements to provide all our guests with the quality experience they expect and deserve.We hope you'll consider staying with us again. We'd welcome the opportunity to demonstrate our commitment to excellence and to regain your trust. If there's anything specific we can do to make your next stay more enjoyable, please don't hesitate to let us know.

6/10 Okay

soo haw

Stayed 3 nights in Apr 2023
Response from Bow: the owner of the hotel on 9 Mar 2024
Thank you for taking the time to share your feedback with us. We're glad to have had the opportunity to serve you at Satit Grand View Hotel, though we see there was room for improvement in making your stay exceptional. We strive to provide our guests with the highest level of service and comfort, and it seems we fell short of that goal this time.If you could share more specific details about what aspects of your stay did not meet your expectations, we would greatly appreciate it. Your insights are invaluable for us to address any issues and enhance our services for a better guest experience in the future.We hope to have the opportunity to welcome you back and provide you with a stay that not only meets but exceeds your expectations. Please let us know how we can make your next visit more enjoyable.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023
Response from Bow: the owner of the hotel on 9 Mar 2024
Thank you so much for your fantastic review and for awarding us a perfect score! We're overjoyed to hear that you had such a wonderful experience at Satit Grand View Hotel. Our team works hard to ensure every guest feels welcome and comfortable, and it's rewarding to know we've succeeded with your stay.We hope your time with us will be a cherished memory and that we'll have the pleasure of welcoming you back in the future. Should you have any requests or need assistance planning your next visit, please don't hesitate to reach out.Thanks again for choosing Satit Grand View Hotel. We look forward to serving you again soon!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Dannok
Grand entrance. Convenient location, nice hotel, ok breakfast included. Spa on site. Laundry service excellent
Stayed 1 night in Feb 2020
Response from Bow: the owner of the hotel on 9 Mar 2024
Thank you for taking the time to share your wonderful experience at our hotel in Dannok. We're delighted to hear that you appreciated the grand entrance, our convenient location, and the overall quality of your stay, including the complimentary breakfast. It's also great to know that you found our spa services and laundry service to be excellent.Our team strives to provide exceptional service and amenities to ensure our guests have a memorable and comfortable stay. Your feedback is incredibly encouraging and motivates us to continue upholding our high standards.We look forward to the opportunity to welcome you back in the future. If there's anything specific you'd like to experience on your next visit or if you have any special requests, please don't hesitate to let us know. Thank you again for choosing our hotel, and see you soon!

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2019
Response from Bow: the owner of the hotel on 9 Mar 2024
We sincerely appreciate your feedback and are genuinely sorry to hear that your experience did not meet the high standards we strive to uphold. At Satit Grand View Hotel, ensuring the comfort and satisfaction of our guests is our utmost priority, and it's clear we fell short in your case.We are committed to understanding and rectifying any issues our guests encounter. Could you please share more specifics about what aspects of your stay were disappointing? Your insights are invaluable to us for making immediate improvements.We would like the opportunity to regain your trust and hope you will consider giving us another chance. Please reach out to us directly to discuss how we can make this right and possibly to personalize your next stay to ensure it exceeds your expectations.Thank you for bringing these matters to our attention. We look forward to hearing from you and hope to have the chance to welcome you back under better circumstances.

6/10 Okay

Ong Choi

Stayed 1 night in Oct 2019
Response from Bow: the owner of the hotel on 9 Mar 2024
Thank you for taking the time to rate your stay with us. While we're glad to have served you, it's clear from your rating that there were aspects of your experience that did not meet your expectations. We strive for excellence and regret that we fell short during your visit.We would greatly appreciate it if you could share more detailed feedback on what areas we could improve. Whether it's our services, facilities, or any other aspect of your stay, your insights are invaluable for our continuous improvement.We're committed to enhancing our guests' experiences and hope to have the opportunity to welcome you back. We aim to not only meet but exceed your expectations on your next visit.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient to shops
Stayed 1 night in Jul 2019
Response from Bow: the owner of the hotel on 9 Mar 2024
Thank you for taking the time to review your stay with us on Expedia. We're pleased to hear that you found our location convenient for accessing nearby shops, as we aim to offer a stay that combines comfort with convenience for all our guests.We notice, however, that your overall rating suggests there may have been aspects of your stay that didn't fully meet your expectations. We are committed to providing an exceptional experience for every guest, and we would greatly appreciate any further feedback you could provide on areas where we might improve. Whether it's our services, amenities, or any other aspect of your stay, your insights are crucial for us to enhance our guest experience.We hope to have the opportunity to welcome you back and deliver a more satisfying stay in the future. Please do not hesitate to reach out to us directly with any specific requests or suggestions for your next visit.Thank you again for choosing us for your visit. We look forward to the opportunity to serve you better on your next stay.

2/10 Terrible

Verified traveller

Stayed 3 nights in Jul 2019
Response from Bow: the owner of the hotel on 9 Mar 2024
We're truly sorry to read about your disappointment with your stay at our hotel. It's concerning to us that we did not live up to the standards we strive for, and for this, we offer our sincerest apologies. Our goal is always to provide a welcoming, comfortable, and satisfying experience for all our guests, and it's clear we missed the mark in your case.We take your feedback very seriously and would like to learn more about the specifics of your experience so we can take immediate corrective action. Whether it concerns our service, accommodations, or any other aspect, your detailed insights are invaluable for us to make necessary improvements.We're committed to making things right and would appreciate the opportunity to discuss how we can address your concerns directly. Please consider reaching out to us at your convenience so we can work towards restoring your faith in our hotel.Thank you for bringing these matters to our attention. We hope to have the chance to prove to you that we can meet and exceed the high standards our guests expect and deserve.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location very good overall are good
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Stay at Satit
Overall experience was okay. For the stay on the first night, the man at reception provided my group with smaller rooms instead of the larger rooms we paid for. In the morning, we made an inquiry with the lady at reception, and she corrected their mistake by providing access to the larger rooms we paid for but did not apologise for their error in providing the smaller rooms. The remaining days stay was comfortable. Breakfast provided did not taste good except for the freshly made egg options which was okay.
Stayed 3 nights in Sep 2018

6/10 Okay

Ooi, Malaysia

In room safe box not unlock first for guest to use. Cleaner not quick respond to guest request on room cleaning, waiting more than two hours for them to come.
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveller

Family Trip
overall is good...but have some mistake during check in
Stayed 1 night in Mar 2018

4/10 Poor

Lim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
The room very terible,so dirty got crocchoch in the bed
Stayed 1 night in Mar 2018

8/10 Good

gerald

Liked: Cleanliness, property conditions & facilities
Basic but clean. Suitable for a overnight stay
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2017

8/10 Good

Sri, Ipoh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
The stay is nice and the breakfast was acceptable.
Stayed 2 nights in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Lim

Liked: Cleanliness, room comfort
Holiday
Overall is good this hotel stay . Just the inside building old feel .
Stayed 1 night in Jul 2017

8/10 Good

Pepper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but cheaper n better hotels are nearby
The breakfast was very simple.
Stayed 1 night in Jun 2017

10/10 Excellent

Uvaraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Low

Hotel furnishings kinda old but still acceptable for a short staycation. Walking distance to local entertainment clubs.

4/10 Poor

Verified traveller

Disliked: Room comfort
Not recommended
Bad bed poor water supply, got kettle but coffee powder..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Close to entertainment spot!
Little worry about hotel security, as anyone are allowed to come into lobby and room to promote their products/services.

6/10 Okay

Tong Heng

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Kevin R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Tomas

Liked: Cleanliness, room comfort
You get what you pay for
Plenty parking outside, massive reception area, with swift check-in. Room is of good size, suite, but the light buttons are very hard to find. Bed big and comfortable. Bathroom ok, with rain shower. Very nice, but at this stay, only hot water in shower. Breakfast is a disaster, toast and pre fried eggs available and an assortment of thai/chinese dishes. WiFi non existing on 6th floor.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Switches dangling
Light Switches are dangling and secured properly.. Advice to think twice before make booking

6/10 Okay

Tomas

Good location, but a little dated.
Stayed one night. Good location. Plenty of parking. Grand foyer, quick check in. Room was ok, took the suite and it was spacious. Room smelled very bad from smoke, but opening the windows for an hour took care of that. Bed big and comfortable. Breakfast a disaster. Coffee and fried eggs available. Toaster broken. Some odd items catering for the malaysian customer was served, but didn't appeal to me, or should I say, the farang pallet. All and all, the hotel is ok, but could do good if updated somewhat. Still stuck in the 1980s.

8/10 Good

pitoon

Liked: Staff & service
Holiday
Within walking distance of all foods and places. Friendly staff and place is good

4/10 Poor

Sam, Kuala Lumpur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are quite run down. Parking is terrible.
Not many people stay while other hotel were fully booked. No wonder rooms are still available! No next time.

6/10 Okay

Andy, Dannok thailand

Disliked: Room comfort
Hotel near to border... 10 minutes walk
The breakfast not really good.. same menu everyday.but overall is okay when I staying here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

tushar, singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant stay in the center of Danok
Pleasant stay. The hotel housekeeping are very helpful and clean the rooms very fast. They even quickly changed our room to give us a more comfortable room.

6/10 Okay

Hing Seng

Stayed 2 nights in Jan 2024
Response from Bow: the owner of the hotel on 9 Mar 2024
Thank you for taking the time to rate your stay at Satit Grand View Hotel. We appreciate your feedback as it is crucial for our improvement. We're sorry to hear that your experience did not fully meet your expectations. We are committed to providing our guests with the highest quality services and facilities. Could you please share more details about what aspects of your stay could be improved? Your insights are valuable to us and will help us address any issues to enhance our future guests' experiences. We hope to have the opportunity to welcome you back and deliver a more satisfying experience.

10/10 Excellent

Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service, even got a free perfume as a souvenir from the hotel
Stayed 1 night in Aug 2023
Response from Bow: the owner of the hotel on 9 Mar 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our service and the special souvenir perfume. At Satit Grand View Hotel, we always strive to go above and beyond to create memorable experiences for our guests, and we're delighted that we could add a little extra to your stay. We hope the perfume serves as a pleasant reminder of your time with us and that we'll have the pleasure of welcoming you back in the future for another exceptional stay. Your satisfaction is our greatest reward!

10/10 Excellent

MALVINDER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Bow: the owner of the hotel on 9 Mar 2024
Thank you so much for your fantastic review and for awarding us a perfect score! We're overjoyed to hear that you had such a wonderful experience at Satit Grand View Hotel. Our team works hard to ensure every guest feels welcome and comfortable, and it's rewarding to know we've succeeded with your stay.We hope your time with us will be a cherished memory and that we'll have the pleasure of welcoming you back in the future. Should you have any requests or need assistance planning your next visit, please don't hesitate to reach out.Thanks again for choosing Satit Grand View Hotel. We look forward to serving you again soon!

8/10 Good

Daniel

Stayed 1 night in Dec 2022
Response from Bow: the owner of the hotel on 9 Mar 2024
Thank you so much for your fantastic review and for awarding us a perfect score! We're overjoyed to hear that you had such a wonderful experience at Satit Grand View Hotel. Our team works hard to ensure every guest feels welcome and comfortable, and it's rewarding to know we've succeeded with your stay.We hope your time with us will be a cherished memory and that we'll have the pleasure of welcoming you back in the future. Should you have any requests or need assistance planning your next visit, please don't hesitate to reach out.Thanks again for choosing Satit Grand View Hotel. We look forward to serving you again soon!

6/10 Okay

Verified traveller

每間房間都沒有吹風機
Stayed 1 night in Jul 2018

6/10 Okay

Kim Foong

Liked: Cleanliness, room comfort
房间不错,晚上到凌晨四点有点吵
Stayed 1 night in Jun 2018