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"Nice stay, very close to Hirafu Welcome area and ski resort, staff were nice gave us early check in however they did made a mistake telling us that check in is at 1pm when its actually 3pm. Our room has a private onsen facing Mt Yotei which is great"

"Hotel is huge. The ski in and ski out is positive, the onsen is good, but I don’t think it is a natural hot spring as they claimed to be in north building. The room is just average at best, the toilet room smells bad, that shows the staff doesn’t clean well. The hotel has a few restaurants, but their food all very mediocre. The breakfast buffet is very crowded, don’t understand why they can’t not open the other restaurant place for breakfast too. The on-site ski rental place is twice expensive as the outside rental store just about 5 minutes away. And the staff there is so bad, the ones in the premium rental store are just sitting there staring at you as if they are the customers. Overall, this is not a hotel with good service. But they have the monopoly in the resort. They know people don’t have choice, but keep coming. "

"spacious room. Convenient snow gear locker. Nice onsen"

"The view was fantastic and the layout was perfect for winter sports."

"Loved it! Great property and wonderful onsen and breakfast"

"Staff is amazing. Food was fantastic and fresh. Everywhere was clean. I added a 90 min massage and would do again. Onsen was beautiful and peaceful. I will be booking here again. "