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Reviews of The Captains Motel

3 out of 5
The Captains Motel
16 Matauwhi Road, Russell

Reviews

9.0

Wonderful

Rating 10 - Excellent. 116 out of 208 reviews" "
Rating 8 - Good. 77 out of 208 reviews" "
Rating 6 - Okay. 13 out of 208 reviews" "
Rating 4 - Poor. 2 out of 208 reviews" "
Rating 2 - Terrible. 0 out of 208 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vaishnavi

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a couple of nights at Russell Motel. The accommodation was small but very cutely furnished with comfy beds and everything else that we needed. The hosts were so friendly and kind. Didnt feel like i met them for the first time. There is a small pool that is realh cute and the girls had a dip, although it was a cold day. The location is very close to everything you need. Would love to go there again considering that my fur baby was also welcome and they kindly offered to sit her while we enjoyed lunch at a restaurant. Thanks fo everything James and family
Stayed 2 nights in Apr 2022

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool
Stayed 2 nights in Jan 2022

8/10 Good

Anthony

Stayed 3 nights in Dec 2021

4/10 Poor

Tracey

Travelled with family
Disliked: Property conditions & facilities, room comfort
Disappointing
Fairly tired old motel with no view and no air-conditioning. Advertised as having Sky but no channels available. Reasonable distance from any restaurants and bars and not particularly good value for money. Only thing that sticks in my mind is reading in the compendium that the room rate doesn't include them doing your dishes?? Not sure how that rates with a covid clean between guests?
Stayed 2 nights in Nov 2021

8/10 Good

James

Stayed 2 nights in Sep 2021

10/10 Excellent

Latoia

Stayed 1 night in Sep 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
We were in Russell for our wedding anniversary and it was our 4th time staying in the Russell Motel. Friendly greeting when we arrived escorted to our room it was just a great experience overall.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed!
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to central Russell
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Apr 2021

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value for Money
Nice tidy spacious room. Nice pool and gardens. Very relaxed accommodation with just a short walk into Russell.
Stayed 1 night in Feb 2021

8/10 Good

Mark

Stayed 1 night in Feb 2021

10/10 Excellent

A J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owners were very friendly and welcoming. We were in a king studio which was lovely and spacious and clean. Only a few minutes walk into Russell township and was nice to have a swim.
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the space. Usually get quite cold but the bedding was cosy enough for me. Also cool that the body wash and shampoo is in the shower.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2020

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and price.
Good 3 star motel. Walking distance to town centre. Friendly owners.
Stayed 1 night in Mar 2020

8/10 Good

Kerrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfortable. Nice cool location. CLose to all thingsl
Stayed 2 nights in Feb 2020
Response from Motel Russell on 4 Mar 2020
Thankyou for you comments hope to have you stay again some time

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Motel Russell on 26 Feb 2020
Thankyou

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly and went out of their way to help
Stayed 1 night in Feb 2020
Response from motel Russell on 26 Feb 2020
Thankyou

8/10 Good

Gayle, Ontario Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location. Comfortable bed. Very clean. Appreciated the coffee tea and milk in the room. Although located on a main road it was not noisy. Would definitely recommend staying here
Stayed 2 nights in Feb 2020
Response from Motel Russell on 26 Feb 2020
Thank you Gayle hope to have you stay with us again at Motel Russell

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy rooms. Staff friendly. Drunk hotel stayers returning to hotel at 3am wanting to kick the party on.
Stayed 1 night in Jan 2020
Response from Motel Russell on 26 Feb 2020
sorry to hear that happened and making us aware of that

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming place to stay Quiet and private along with a short walk to downtown shops and cafes or to catch the ferry Very enjoyable stay
Stayed 2 nights in Jan 2020
Response from Motel Russell on 9 Feb 2020
Glad you enjoyed your stay with us hope to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Motel Russell on 26 Feb 2020
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and relaxing units Plenty of room and handy to town just a quick stroll down the road
Stayed 1 night in Jan 2020
Response from Motel Russell on 26 Feb 2020
thank you for you comments hope to have you stay again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a unit that was downstairs and at the back which gave us privacy and was quiet. This property was in an excellent position for the places we needed to go and is only a short walk into town.
Stayed 3 nights in Dec 2019

10/10 Excellent

Vanessa, Tasmania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly, comfortable bed, although on busy road very quiet, 5 minute walk to restaurants.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Close to all amenities Friendly check in Would definetly be back next time in Russell.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well located. With off street parking.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

8/10 Good

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Motel Russell on 30 Aug 2019
Thankyou for your reviews we hope to see you again regards Motel Russell

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really, really helpful hosts. Advice, trying to book a meal for us when we were delsyed en route... and fresh ice for our G & T
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious setting, user friendly and very neat and clean. Close to amenities.
Stayed 1 night in Jul 2019
Response from Motel Russell on 17 Jul 2019
Thank you for your comment and hope to see you again Regards The team at motel Russell

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Motel is within easy walking distance to everything
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location easy walk to town center really great owners
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown but without the noise, easily walkable. Clean with good parking, Issues with internet connection, not uncommon in rural New Zealand
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little further away from town centre than we expected, but this was not a problem. Warm welcome from staff and free upgrade.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Local to all amenities, ie shops restaurants with access to the booking facilities for day trips and ferries to Piahia
Stayed 4 nights in Feb 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, close to village
Motel Russell is a friendly, comfortable place. The kitchen is fairly well equipped. It is a short walk into the village.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 4 nights in Feb 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff. Walking distance to centre of Russell.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly welcome, comfortable rooms plus given upgrade can't fault it
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel...close to beach..shops.. nice pool for kids..
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient
Very pretty entrance to our rooms and a nice picnic table outside. Easy walk to the restaurants on ocean front.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay, a wee bit of road noise as the unit next to the main road, heater and power issue sorted easily in the morning.
Stayed 1 night in Jul 2018

10/10 Excellent

Denny , Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything
Clean, comfortable bed, quiet secluded spot with everything you need. Last night more noisey when a group of cyclists arrived in rooms above but otherwise excellent. Friendly staff. Cheers
Stayed 3 nights in Apr 2018