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Reviews of The Grosvenor Hotel

3 out of 5
The Grosvenor Hotel
81-87 Clifton Road, Rugby, England

Reviews

6.6
Rating 10 - Excellent. 22 out of 125 reviews" "
Rating 8 - Good. 36 out of 125 reviews" "
Rating 6 - Okay. 34 out of 125 reviews" "
Rating 4 - Poor. 17 out of 125 reviews" "
Rating 2 - Terrible. 16 out of 125 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

jonathan

There was no hot water in the shower. The overall condition, cleanliness, & service was fine.
Stayed 1 night in Dec 2022

4/10 Poor

Michael

Stayed 1 night in Nov 2022

6/10 Okay

Daniel

Stayed 1 night in Nov 2022

10/10 Excellent

Dinesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family room was on the second floor, at the very end of the hallway, so going back and forth was a bit tiring, but overall the stay was good.

8/10 Good

Jim, WESLEY CHAPEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2022

4/10 Poor

John

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms wer very dated. tissue box with no tissues no toiletries my room had no shower door The shower head was broken the bad was frm but noisy the curtains did not block the light never again.
Stayed 1 night in Oct 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The ceiling mouldings in the breakfast room are beautiful.
Stayed 1 night in Oct 2022

10/10 Excellent

Amanda

Stayed 1 night in Oct 2022

6/10 Okay

Stuart

Travelled with family
Disliked: Cleanliness, room comfort
Needs updating
It was still dusty. It wasnt bad for 1 night but a longer stay and i wouldnt have stayed. Its very dated. Wasnt that clean. Definitely needs money spending on it.
Stayed 1 night in Sep 2022

6/10 Okay

Maria

Liked: Staff & service
Disliked: Room comfort
Good location - shame about the mattress.
The place was very handily located. However, the mattress was thin & left both of us feeling sore after 2 nights. The decor was dated.
Stayed 2 nights in Jul 2022

2/10 Terrible

Andrew, Scunthorpe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to climb several flights of stairs to get to my room. No lift. Room too small. Shower only had just enough water pressure plus shower base was slippery. Only one socket with a trailing lead. Had to get down on my knees to reach underneath desk to plug anything in. Breakfast unappetising (the sausage looked anemic). Hotel looks nice from the outside but inside it’s in dire need of updating. Parking facilities OK.
Stayed 2 nights in Aug 2022

8/10 Good

Paul

Stayed 1 night in Aug 2022

4/10 Poor

GARRY

Disliked: Cleanliness, property conditions & facilities
Good location - unloved property
Whilst the location is handy for the town centre and local family, this is a very tired hotel. The room was dirty - a lot of dust on surfaces and particularly around the TV. In desperate need of decorating - badly patched ceiling paper, lots of chipped paint. We paid for breakfast for the Saturday and had no choice, fatty bacon, undercooked sausage, hard fried eggs and a soggy hash brown. We were told to help ourselves to the continental buffet, which consisted of a plate of what looked like luncheon meat - that was it. No bowls for cereal and had to ask for knives to eat the 'cooked' plate. Glad we didn't book for the Sunday!
Stayed 2 nights in Aug 2022

8/10 Good

Sean

Travelled with family
Liked: Cleanliness, staff & service
Staff very good but property a bit dated.
Stayed 1 night in Jul 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
It was ideal for what I wanted. Short walk to the town centre’s bars and restaurants and about a 10 minute walk to the train station. It is a little dated but I was pleased on the whole with my stay.
Stayed 2 nights in Jul 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor condition room and fittings, light switch hidden behind wardobe, dirty/dusty, poor communication from staff. Low price, but
Stayed 1 night in Jul 2022

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tired, dated and not clean
Hotel is very dated with no money spent on the place for years. One member of staff was very friendly and helpful, another was the opposite. Definately would not stay again. Owners need to gain a vit of care and attention for their business. Not only was it dated but also not very clean.
Stayed 1 night in Jun 2022

4/10 Poor

Michael

Stayed 1 night in Jun 2022

2/10 Terrible

Tari

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

4/10 Poor

Dawn

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

4/10 Poor

Janice

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room condition was poor, wallpaper was peeling, toilet roll holder was broken toilet seat lid was also broken, carpet was worn in patches, TV was very small, family room twin beds were rock hard
Stayed 2 nights in May 2022

4/10 Poor

Terence

Business traveller
Disliked: Cleanliness, room comfort
Stayed 8 nights in Apr 2022

2/10 Terrible

Karl

Business traveller
Truly awful
The worst hotel I've ever stayed in. Dirty, badly managed, delapadated, Shower door fractured my toe as it literally fell off, still waiting to speak with the owners. Hotels. Com useless,, pretend to help but don't even keep records of conversations etc.
Stayed 4 nights in Apr 2022

10/10 Excellent

Richard

Stayed 1 night in Apr 2022

2/10 Terrible

Alison

Stayed 1 night in Apr 2022

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
It was a tip. I kept expecting John Cleese to appear and yell at me. Well that did happen when I went downstairs to ask for a clean towel and explained that my room hadn't been serviced in 2 days. The lady shouted explaining they are only human and can't do everything. Anyway, in 4 days my room was not serviced. Had to ask for toilet paper. The bed had broken springs, it had blood stains on the pillows. The room was freezing cold and couldn't be warmed because the heating just didn't work. The towel hanger was an inch away from the toilet. The bathroom carpet was just disgusting. The breakfast was appalling, hash brown was discoloured, sausage was terrible, the eggs were burned yet still raw in the middle full of slime. They tried to hide it by making it sunnyside "down". Upon asking why my room was never serviced I was told that they had lost the spare keys for my room. I found this funny because I had locked my own room keys in the room and they miraculously got them back for me, despite having apparently lost the other keys. TV channels never worked. Decor and carpets were from the Ark and the curtains couldn't even be hung properly. Advertised restaurant on the website was closed because apparently they had no chefs. Seems this hotel was bought with inheritance or lotto money. Shouldn't be allowed to be open. Bulldozer will do the trick here.
Stayed 4 nights in Mar 2022

6/10 Okay

Neil

Stayed 1 night in Mar 2022

6/10 Okay

Abigail

Stayed 1 night in Mar 2022

8/10 Good

david

Stayed 1 night in Mar 2022

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Dan

Stayed 1 night in Feb 2022

8/10 Good

Colin

Stayed 1 night in Feb 2022

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities
Worse than Faulty Towers
Stayed 1 night in Nov 2021
Response from Reception on 22 Nov 2021
Thanks for your feedback. Is it possible to know what date did you stay and what issue have you faced during your stay?

8/10 Good

Verified traveller

Travelled with group
Liked: Room comfort
Average, but no complaints
No complaints. Decent price and overall a good night’s sleep. Rooms could do with a little bit of an upgrade but for the price they were adequate
Stayed 1 night in Nov 2021

4/10 Poor

Scott

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken bed, Ripped Curtains…
Two night stay whilst receiving treatment at nearby hospital - first evening noted the bed was broken and had collapsed in one corner resulting in an uncomfortable nights sleep. Raised issue with hotel and assured that maintenance would rectify, bed still not mended by end of stay. Hotel is in need of a huge clean, decorate and modernisation. Curtains in room we’re ripped and need replacing, sash window frames rotten and won’t stay open, the glass rattling in their rotten frames. Hotel overall in a very sorry state.
Stayed 2 nights in Oct 2021

8/10 Good

James

Business traveller
Liked: Staff & service
It is, what it is
Cheap and cheerful hotel. Was great for work. Not far from the site and a 10 minute walk to Rugby town centre. Hotel is tired and does need a lot of TLC. shower head in room was broken so had to hold it above head when showering. Hotel staff very friendly and helpful. Couldn’t ask for anymore off them. They go above and beyond. Just a shame because the site has so much more potential. If working in Rugby again id defiantly stay, but i where to take the misses for the weekend, unfortunately not.
Stayed 4 nights in Oct 2021

6/10 Okay

Darren

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2021

2/10 Terrible

Nicky

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appalling conditions
Room was freezing when we arrivwd back in evening, had to move wardrobe to adjust the temperature. Door wouldnt lock properly and had to ring a phone number at 2pm ro get jold of someone to check in. Cleaniness was a joke
Stayed 1 night in Oct 2021

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good fun in Rugby
Great staff. They try hard. Not everything works as well as it might but they certainly try.
Stayed 1 night in Oct 2021

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and exceptional service from staff
We checked in to the Grosvenor hotel to attend a function in town. Whilst our room was small there are larger options available. The location was ideal and the staff were exceptional in their service and friendliness.
Stayed 1 night in Sep 2021

2/10 Terrible

Connor

Stayed 2 nights in Sep 2021

2/10 Terrible

Sean

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dated, peeling wallpaper carpets threadbare need some serious TLC. My room was very dusty, lots of mould in the bathroom for £150 for 2 nights very poor. Breakfast for £9.95 was poor it was very salty.
Stayed 2 nights in Sep 2021

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, room comfort
It was a satisfactory stay. Could do with up dating here and there. But lovely people. Friendly staff. I would definitely go back although the building could do with a bit of TLC
Stayed 4 nights in Sep 2021

10/10 Excellent

Mark

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Friendly receptionist. Quite a few stairs
Stayed 1 night in Aug 2021

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

6/10 Okay

GARRY

Disliked: Property conditions & facilities
Ok for a night
Ok for a night but tired hotel. Room basic and bed v uncomfortable. Annoying overflow running 24/7 outside window and had to keep window open as room so hot. Overall def needs some love and care. Travelodge offers better value.
Stayed 1 night in Jul 2021