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Cheltenham Chase Hotel & Spa

2/10 Terrible

"We chose this hotel because the May bank holiday was forecast to be very hot and we specifically wanted somewhere with an outdoor pool. Expedia advertised this hotel as having one, so we booked and drove over 3 hours — only to find out the hotel doesn’t actually have an outdoor pool. Extremely disappointing. Things got worse when we discovered the AC in our room wasn’t working in 30-degree heat. A helpful receptionist with long black hair quickly fixed it and explained that whenever the key card is removed, the AC switches off and can only be reset by reception. The next day, after returning from Cheltenham at 2pm, we asked reception to reset the AC again. The short-haired receptionist rudely told us to wait behind a queue of check-ins, despite the reset taking only seconds. An hour later my wife was told it would be sorted, but 3 hours later the AC was still off. I had to go down again and insist it was reset, only to be snapped at that she was busy and working alone. Even another guest commented on how rude this was. Regardless of staffing issues, paying guests should not wait 3 hours for a simple fix or be spoken to so dismissively. I raised the issues with Adrian at checkout, but although polite, he showed little interest in resolving the complaint. Overall, a very disappointing stay with misleading advertising and poor customer service."

Thornbury Castle, Relais & Châteaux

10/10 Excellent

"Had a wonderful staff and as a coeliac they even prepared afternoon tea at short notice which was delightful. Once again was not let down in the evening with a Gluten Free menu and had a wonderful meal. My only criticism was at Breakfast no Gluten Free menu and the waitress was no very helpful just kept trying to push the avocado onto me as gluten free but I'm not a fan of avocado and felt like I wasn't a priority on my dietary needs so ended up with just fruit salad full of apple and yogurt and toast that was cold and tough. Otherwise our stay was perfect"

Tewkesbury Park

10/10 Excellent

"Amazing place, comfy beds, great spa and golf club, beautiful surroundings, nice food and friendly, helpful staff."

Ramada by Wyndham Cheltenham

4/10 Poor

"The first room was ok, however the bathroom basin had cracks in it and the curtains were certainly in poor condition. On the second day there the people above us flooded their bathroom causing water to come through our ceiling, staff quickly changed us to another room and offered us a bottle of wine and 50% off our evening meal. Unfortunately this turned out to be more like 20% and as we don't drink alcohol they got off really lightly. Our second room was quiet warm and when we tried to turn on the air conditioning nothing happened, then the TV reception dropped out, the young lady tried his hardest to fix the TV but unfortunately he couldn't get the free to air channels back. We were then told there is no air conditioning any more however there was a fan in the cupboard, when we turned it on it was extremely noisy and had to turn it off again. It is a shame because this place is full of people attempting to help, but failing."

Leonardo Hotel Cheltenham

8/10 Good

"Went during Bank holiday. I booked a room with double and single. Got bumped off which was very annoying. There is not air-conditioning and rooms can get very hot. Staff were generally good especially Matt. Breakfast was average"

Colwall Park Hotel

8/10 Good

"The hotel was lovely and met all our needs. The food was great and the beds super comfy . The only problem to me was the overbearing air freshener which they seem to pump out throughout the hotel . It was far too strong for me ( migraine sufferer). Fortunately it did not smell in my room ."

Hatherley Manor Hotel & Spa

10/10 Excellent

"Reception staff welcoming,bar staff equally as lovely, room was perfect. Hotel really clean and presentable. Breakfast was very nicely presented,great choice and cooked to perfection. No complaints at all ! Compliments to the team"

De Vere Tortworth Court

10/10 Excellent

"Booked a long weekend for my wife and I. Very easy to get to from junction 14 on the m5 (only 5 minutes). Tortworth Court is well worthy to be a part of the De Vere chain of hotels, it's so exquisite and unique and has been brought upto a standard for everyone to admire. All the staff were very freindly and professional from check in to check out. features like the Library Bar and the Atrium Bar blew us away with decor and lighting and a vast selection of beverages and food. We stayed in the Gilbert Room 22 which is in the main building at the top of a long sweeping staircase. Outside the building the gardens are to be admired and the upkeep is spotless. To all the staff, you made it such a memorable weekend and we shall be returning."

Hotel Indigo Gloucester The Forum By IHG

10/10 Excellent

"Excellent service and hotel"

Number of reviews
Accommodation	65 Holiday Homes
Lowest Price	₹45,379
Highest Price	₹80,640

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Cheltenham Chase Hotel & Spa

Thornbury Castle, Relais & Châteaux

Tewkesbury Park

Ramada by Wyndham Cheltenham

Leonardo Hotel Cheltenham

Colwall Park Hotel

Hatherley Manor Hotel & Spa

De Vere Tortworth Court

Hotel Indigo Gloucester The Forum By IHG

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Ruardean Holiday Homes information

Search Holiday Homes in Ruardean

Change your mind

Treat yourself

Be picky

Check prices for these dates

Our top choices for Ruardean holiday homes

The Cowshed - Stunning 1 Bedroom Cottage

Greengates Nature Filled Escape

Charming 5-bedroom Townhouse in Central Gloucester

Little Culver

Find holiday rentals that suit your style

Top Ruardean Hotel Reviews

Cheltenham Chase Hotel & Spa

Find out more about Ruardean

Ruardean Holiday Homes information