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Sorry, unable to review properly - I arrived at 7pm, jet lagged from an overnight flight from Canada. I had a nice meal with my brother and his wife and went to bed. I woke up at ten to eleven (check out is at eleven), threw on some clothes and left. Unable to comment on the hotel.
I only have one criticism and that is the parking. Having booked through Expedia I was disappointed on arrival that there were no parking places available. I spoke to the reception who advised me that I could have booked reserved parking, unfortunately this information was not given to me by Expedia. I also think that with the number of places available preference should be given to people staying as opposed to people using the public bar. Tonbridge Wells is not an easy place to find parking.
Staff were very friendly and helpful, obviously well trained in the ethos of The Coaching Group. Our room had everything which we expected.
Reginald Christopher
Stayed 3 nights in Apr 2024
10/10 Excellent
Edward
Travelled with family
25 Apr 2024
Liked: Amenities
Excellent conditions, lift, good dining room with perfect choices of food, will come back one day when we have more time. Welcome tray. Infact a perfect place for the tired traveller.
Great handwash and hand and body lotion,
but shower gel, no where to be seen.
It was our wedding anniversary, and as we stayed here on our wedding night we thought it would be good to stay again. I requested room number 10. This was very kindly given to us.
The room is big. The complimentary items like bottle of water, coffee, tea bag, ... are in good quality. Free parking available. Free WIFI. A very good Breakfast included.
Steven
Stayed 1 night in Mar 2024
6/10 Okay
Simon
2 Mar 2024
Disliked: Staff & service
The hotel was nice and would have been a perfect stay, however the lady on reception ruined what was a nice weekend. She refused us a late checkout and made no sense as to the reason. Instead of enjoying a leisurely weekend we had to rush to leave the hotel. Her manner was incredibly poor.
Pre valentine stay beautiful large room with lovely decor and modern en-suite.
We enjoyed our evening meal and an excellent breakfast the following morning.
All the staff were friendly and helpful even though some were fairly new.
I thoroughly enjoyed my stay. Staff were so friendly and welcoming. They helped me to change my booking when I had made an error and went above and beyond to make sure I still had all the amenities I was looking for.
Amazing food and rooms. And pet friendly which is so hard to find. Will most definitely be coming back!
We had a lovely one night to stay in this dog-friendly hotel. The staff were exceptional, really helpful and friendly.
Breakfast was amazing and the hotel is well situated for Tunbridge Wells and the surrounding area. Free parking too!
Very happy staying in Royal Wells Hotel, good location, friendly staff, amazing breakfast, warm welcome with nice music in the room.
All very good.
Thank you.
Breakfast is a bit weird you can only eat from the menu, scrambled eggs and bacon was not possible we had to have fun English and leave the rest after having what we wanted.
Lovelystay. Staff were very friendly.
Evening meal service very slow even though the restaurant was half empty but probably brcause of a private party in the bar.area.
Nice and clean. Friendly and helpful staff.
What's not to like. Even though the weather was bad.. The hotel and nearby pubs were warm and welcoming.. Even if the prices are high. It's worth it.
Great location within easy walking distance of the town. Onsite free parking.
Lovely big room with the most ginormous bed, room was a bit hot but there was a fan and you could easily open the window. Clean spacious bathroom. Tea,coffee and water in rooms basic but adequate. Would have liked a bit more information in the welcome book, should have really been some details regarding fire exits etc.. as there was nothing in the rooms at all regarding this.Only real criticism was that cook breakfasts were luke warm rather than hot and buffet could have been better with more choice of fresh fruits and pastries. However would definitely recommend this hotel for a short stay to Tunbridge Wells
Lovely elevated location, bright and airy reception, bar and restaurant areas. Bar had shut at 10:30 on a Saturday when we got back so no night cap for us that night! But would definitely return.
A lovely hotel. The only reason i didnt give a 5 was because my breakfast was luke warm. This could just have been a one off so dont let it stop you staying there. I would stay again
Booked this for family going to a wedding. Boys said it was the best room they had ever had and the beds were super comfortable. They really enjoyed the breakfast also.