2/10 Terrible
Aaron
26 Sept 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE: This place is a bait and switch scheme that they call a “royal suite” and sell you on the pictures but don’t tell you about the unbearable sewage smell that engulfs your entire room. It is unhealthy to stay here—even for 1 night.
We booked a 1-night stay before a flight out of Rome the next afternoon. Upon check in, we told them that we smelled an unbearable sewage smell (which was so strong that you could taste it). The hotel responded with full prior knowledge of the smell and offered nothing more than a suggestion to “close the bathroom door.” We did (and even stuffed towels under the door), and it got no better.
We had no choice but to leave the hotel at 11pm because we were getting headaches and nauseous. We sent a message to the hotel that we were leaving because of the smell and going to sleep on the airport floor instead. They promised that we would be “compensated” (because we quite literally were unable to stay in the room). However, in the weeks that followed, they ignored all further communications about a refund—including Expedia’s requests for them to issue a refund—which left us stuck paying in full for this sewer that we could not stay in overnight.
For what it’s worth, I’ve never left a bad review in my life. But this place should not be able to get away with this scam. If this review stops even one person from paying to stay in this unsafe and nauseating cesspool (or on the airport floor instead), it will be worth it.