Reception
Check availability

Reviews of Hotel San Remo

3 out of 5
Hotel San Remo
Via D Azeglio Massimo 36, Rome

Reviews

7.0

Good

Rating 10 - Excellent. 44 out of 227 reviews" "
Rating 8 - Good. 82 out of 227 reviews" "
Rating 6 - Okay. 53 out of 227 reviews" "
Rating 4 - Poor. 25 out of 227 reviews" "
Rating 2 - Terrible. 23 out of 227 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Racheline

Travelled with partner
Liked: Staff & service
Pros: Staff were friendly and helpful. Location was excellent, close to Roma Termini (5 mins walk), and to the site-seeing locations like Colosseum. Breakfast was amazing. Cons: Too small elevator. Cleanliness in and around the vicinity was satisfactory. Hotel only supplied hand soap, and 2in1 Shampoo/Body wash. My hair was so dry not having Hair conditioner. Can't accomodate early check in before 2pm.
Stayed 5 nights in Mar 2024

8/10 Good

Luxme

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A small hotel, family run. The staff are very welcoming and friendly. The rooms/hotel is slightly outdated but the balcony is beautiful!
Stayed 1 night in Oct 2023

6/10 Okay

Normandy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
0ld
Stayed 4 nights in Sep 2023

2/10 Terrible

Michelle, West Palm Beach

Stayed 1 night in Sep 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Elevator was out of service one evening. Difficult to climb to the 4th floor.
Stayed 2 nights in Sep 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Jul 2023

6/10 Okay

Lewis

Stayed 1 night in Jul 2023

2/10 Terrible

Riccardo, Granger

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Worst hotel I have been. A/C air conditioner didn't work. It was running but room was hot. outside temperature really hot (about 95 F / 35 C). If you are American, don't go, as you are used to much better hotel. You will be uncomfortable, trust me. I believe that if the hotel advertise A/C it should work, same as WiFi.. Our room didn't really get any wifi. Location was good, if you arrive with train, as is it by Termini main train station. For us was just for one night before getting the flight the next day. It is about 15 minutes walking to the colosseum. Staff was nice, but nothing he can do it. He provided us a fan. Expedia should drop this hotel from their list, otherwise I will not use Expedia anymore. Really bad experience. A motel 6 in US will be much better.
Stayed 1 night in Jul 2023

2/10 Terrible

Naoto

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
AC not working in room and the staff not helpful.
Stayed 1 night in Jul 2023

8/10 Good

Hannah

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2023

8/10 Good

Lisa G, Kirkland

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good value for a spacious room in a very central location. Nicely appointed lobby. Offered water and a small snack in lobby which I found very gracious. Weird key card to get into your room and hotel would only give us 1 room key even though we booked a triple room . Would suggest hotel provide in room safes .
Stayed 8 nights in Jun 2023

8/10 Good

Mel

Travelled with partner
Liked: Cleanliness
Conveniently located close to public transport and major tourist attractions. Rooms were reasonable for the price.
Stayed 7 nights in Jun 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Very well situated. You’re near everything. The only thing is the size of the room. It’s really small. The toilet is really small and the bed too.
Stayed 3 nights in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioning was not working. We slept with the windows open for part of the night but the outside lighting was too bright to get a good night's sleep. When we checked in, they only had information for one room, even though I had booked two rooms through Hotels.com. I was able to provide the confirmation number from Hotels.com and they got us the second room. We were jet-lagged and we didn't want to deal with issues on our arrival to Italy so we were glad they were able to take care of it.
Stayed 4 nights in May 2023

6/10 Okay

SHAOFANG

Stayed 2 nights in May 2023

2/10 Terrible

Chris

Travelled with family
The hotel advertises that they have air conditioning when they don’t. Wifi service doesn’t work well. Staff doesn’t seem to like foreigners as they give off bad body language.
Stayed 2 nights in May 2023

8/10 Good

Christine

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The checkin staff were extremely rude, no eye contact, no effort to help and snippy. The only one that was a little more friendly was Filipino. Rooms were very basic but clean, the towels and sheets were changed every day. The area was central, only a few minutes walk from the train terminal. Very noisy during the night and early hours of the morning during trash pick up outside. Woke us up every night.
Stayed 4 nights in May 2023

8/10 Good

Dennis

Liked: Cleanliness, staff & service
Elevator noisy and the ride down was bumpy/scary
Stayed 2 nights in May 2023

6/10 Okay

MARINA

Disliked: Cleanliness
Stayed 2 nights in May 2023

2/10 Terrible

Monica, Mexico City

Stayed 1 night in May 2023

8/10 Good

Roger

Liked: Cleanliness, staff & service
Ok for one night stop over
Convenient to Termini Railway Station.old hotel , noisy but ok. Breakfast was very good. Lift was slow. Close to most things. Eateries close by. Dirty street.
Stayed 1 night in Apr 2023

2/10 Terrible

maria fernanda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom dirty and smelly, did not like the location, air conditioner never worked - too hot - Noisy at all hours - terrible experience -
Stayed 2 nights in May 2023

10/10 Excellent

VALENTYNA

Travelled with family
Liked: Cleanliness, staff & service, room comfort
May 2023
Staff was very helpful. We paid for breakfest but were not able to eat due to scheduled toursand checking out early. Staff prepared boxes. The rooms were clean, the hotel is a little bit outdated. We lived on 6th floor, the water was running with a loud sound. The location is close to Rome Termini station and walking distance to stores.
Stayed 2 nights in May 2023

4/10 Poor

Natalia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The toilet was not working properly in our room. The air conditioner was not working in our room.
Stayed 5 nights in Apr 2023

4/10 Poor

Mahnaz

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación y la atención muy buena. El desayuno bastante agradable. El único detalle a mi parecer es que la cama no es muy cómoda.
Stayed 2 nights in Apr 2023

6/10 Okay

Kevin

Travelled with family
Disliked: Staff & service
Stayed here for 3 nights with my family. Staff wasn't very friendly. Room was very basic and a bit noisy. It was walkable to the train station and several of the main sites in Rome. Breakfast was included and was pretty good.
Stayed 3 nights in Apr 2023

2/10 Terrible

Wing Chung Jimmy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a hotel run by the Italian Mafia
This is an extremely scary hotel in a very convenient location, and perhaps a number of people have been cheated by it. The front desk clerk at this hotel is not much different from a member of the Italian mafia, is rude, and will not resolve any complaints or perhaps meet the conditions it promises on hotels.com. During my stay here, they even had to call the police when I asked with the front desk clerk for a room that met the requirements. The room facilities are at least 80's or earlier, rude and simple, the promised room is about 30 square meters, but most of the actual half is not. queen size bed is actually two single bookings put together, the bed provided for children will fall down immediately if sitting on the side. The breakfast was not only completely unchanged, but also provided with rotten fruit. WiFi was not working at all, which seriously affected the handling of emails and other matters. The noise outside was also very unbearable. None of the facilities and conditions it promised on hotels.com or other web pages are true. This is one of the worst hotels I have stayed at in decades, but the cost is very high. Would not recommend this choice to anyone.
Stayed 5 nights in Apr 2023

10/10 Excellent

Andrei

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The booking was fast , check in fast and room was clean , really nice breakfast whit really nice people everyone was friendly and kind 😊
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Meh would not stay here again
While the checkin staff were helpful and friendly. My room didn’t have warm water in the shower and then the toilet was messed up. When I told the staff she said she’d send someone to check it out and I asked for a room change. She said she couldn’t until 2pm! I sat down and ate breakfast for a few minutes and then all of a sudden a room was available. I overpaid for a sub par stay.
Stayed 4 nights in Apr 2023

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Lyubomir

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a 4 person room, which was more spacious than expected, divided into a room with 2 single beds, a room with a double bed, a space in-between them with a desk and mirror, and a bathroom, including a bidet. Plenty of towels provided plus soaps and travel toothbrush and toothpaste per person. There were no extra pillows or duvets in the room but the staff provided them on request. Breakfast had quite a few delicious options. Staff was nice and helpful. Location is great - 15 minutes walk to the Colosseum and to the Trevi fountain. Overall, a very nice inexpensive hotel, perfect for tourists wanting to go sightseeing
Stayed 2 nights in Jan 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
I booked for san remo once I got to Rome I was told I couldn’t stay there there was an issue w hot water. They walked me over to another hotel Tht was outdated and smelled old. Not to mention how small the room was and stuffy. There were no plugs to charge my appliances only in the bathroom. Tht was inconvenient and overall disappointed specially when I booked for a specific hotel and get something else
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
gives a vintage vibe It was a great hotel, the workers were all so friendly & spoke both english & spanish , which was very helpful for my mother & I. Location was great, especially if you're taking the hop on hop off bus
Stayed 4 nights in Nov 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again
First room I was given was barely cleaned. The air conditioner did not work on the high setting and made a very loud noise, so you either had to try to fall asleep with the noise or try to survive the heat. The room provided 3 pillows, but 2 of the 3 pillow cases were stained and could not be used. The floor boards were coming apart and in the morning I found ants all over the room. I immediately asked for a new room, which luckily was granted. The second room was a bit better (no stained sheets or pillows and no ants) but the overall feel was the same. The breakfast at the hotel was average. About the same as you would get at any other hotel. The location of the hotel was great though. 15-20 walk from the Colloseum, Trevi Fountain, Spanish steps, and 5 in from Termini.
Stayed 2 nights in Aug 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location - sub par room
Well situated to train station and sites but disappointing room. Beds were smaller than a single and very uncomfortable. Very cramped accommodations.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Great location, check in time very slow and aircon was not the best. Great size room for 4 adults, though the decor was badly needing attention as did the electrical. I would stay here again.
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No toilet roll had to ask for some Mold in the bathroom No safe in room Light not working Staff were not helpful Bar not open nobody to pull a pint 🍺 Had to ask for the room to be clean Light in the middle of the headboard.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Disliked: Staff & service
The location is fab, very convenient to Roma Termini train station and to Piazza Esedra, which is also one of the stops for the many Hop-on/Hop-off busses. The facility is a bit dated and worn out, but it is a 3-star Hotel. The rooms vary in size: ours was just barely right for us, our friends had a much larger one. Our bathroom was spacious, although cramped: you could barely find space to sit on the loo and the shower was really tiny, not to mention the very temperamental water regulation that was providing either scorching hot or freezing cold water. The personnel is very bureaucratic at the front desk and hardly smiling at the breakfast room. The breakfast buffet was fine, nothing too fancy, but had all you needed; we are not sure if cooked to order eggs were available though. In a nutshell, a hotel to use as a base for the visiting the city and nothing more.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The location is amazing, just 10 minutes away from Roma Termini, although still away from the main traffic arteries. The property is slightly outdated and needs some work done, starting from the room that was given to us: loose towel racks, tiny shower box with impossible to regulate water which hardly comes out anyway. Our room was looking into an internal courtyard which would have been nice it had been cleaned. The personnel was generally from cold to unpleasant, no warm welcome was given, all very bureaucratic.
Stayed 2 nights in May 2019

2/10 Terrible

Steve, Vancouver

Business traveller
Disliked: Amenities, property conditions & facilities
the room was very small, no electrical outlets except the ones used for the TV and a small fridge. the hotel looks tired. There are piles of garbage on the other side of the street from the front door of the hotel
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property close to central Rome train station and easy walking to major Rome attractions.
Stayed 3 nights in Mar 2019

6/10 Okay

Tim

Liked: Cleanliness, staff & service
It’s not awful, it’s not nice, it’s ok
It’s not awful, it’s not nice, it’s ok. But a quick walk to the Termini station is mighty convenient location.
Stayed 2 nights in Jan 2019