Were arriving after reception hours, so it was very confusing how we'd get to our room. Until you get there and see the property, the instructions don't make sense and we were concerned that something wouldn't work. This is like an apartment building-the outside door to the street that requires a code (or scan from your phone) then an inside door to your room. In order to get code or even to check in, we had to fill in a large form ahead of time with lots of info, like uploading all of our passport info, which I was not comfortable with, but I did it. We were told the key cards to our room would be left STUCK IN the door (for anyone to take). Seems crazy to me. I was assured the building was very safe but I was not comfortable with that. Nothing stopping another guest from entering the room before we got there and possibly damaging something and we'd be liable for it.
Room was ok-good size for 4 people. No instructions how to work the air conditioning and it wasn't until the next day that they could help us. (It's remote controlled and I found it very confusing even after she showed us.)
Biggest disappointment was the smell. As soon as we walked into the room there was a garbage/bathroom smell. Sink and toilet seem to work ok but something definitely isn't right. Also the shower head is not at end of the stall, it's in the middle, so you're up against the glass.
Lighting needs added, dark in bath.
Staff service/response was very good, they were helpful. Location great!