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Reviews of RBS Hotel

3 out of 5
RBS Hotel
5-7 Frindsbury Road Strood, Rochester, England

Reviews

7.6

Good

Rating 10 - Excellent. 57 out of 168 reviews" "
Rating 8 - Good. 57 out of 168 reviews" "
Rating 6 - Okay. 27 out of 168 reviews" "
Rating 4 - Poor. 7 out of 168 reviews" "
Rating 2 - Terrible. 20 out of 168 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

H V

Liked: Cleanliness, staff & service, property conditions & facilities
Overall I had a pleasant overnight, restful night, bed really comfy, room and en suite clean. Room size I had was ok for one person. Good selection of tea/coffee etc plus biscuits. (no hair dryer in the room but I didn't bother go and ask for one). Next days pre packed breakfast was brought to the room, offering various continental and other breakfast type bites plus fesh fruit and a cartoon of fruit juice. Guy at reception was welcoming and gave clear instructions to my room. staff were helpful and supportive. As It's on a busy road, and if like me you like the windows open, it can be rather noisy, especially as I wear hearing aids.. plus as I didn't want to disturb others I needed to use subtext on the TV but it wouldn't work. The member of staff who brought up the breakfast basket, tried his best to get it functioning but he too had trouble, I was informed they would look into it, so other future residents don't have same problem. It's just that with traffic noise I couldn't hear the TV unless on really loud. It was convenient for me but reversing out is a bit iffy into a main road/people walking along pavement... low, plus I wear hearing aids
Stayed 1 night in May 2024

6/10 Okay

Moira

Travelled with partner
Liked: Cleanliness
It was nice and clean staff man looked down on me.i wasnt posh enough i would say that its a good place to go if u need somewhere quick but take ur own coffee.tea and milk suger
Stayed 1 night in May 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful
Very friendly and helpful reception.
Stayed 4 nights in Feb 2024

2/10 Terrible

Aimal

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Friendly staff. Comfortable bed. Lovely and warm room
Stayed 1 night in Dec 2023

10/10 Excellent

Alexander

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Mark

Travelled with family
Disliked: Staff & service, amenities
At £55 a night, you know what to expect really – so expectations aren’t that high, you get what you pay for – fair enough. Judging by the photos online it looked adequate, and when we arrived the room was basic as expected, but clean and bright with a TV, fridge, bathroom with shower and tea/coffee-making facilities. So far so good. Unfortunately, that’s where the positives end. I can honestly say this was the worst hotel experience of my life. This is why – We were greeted by the hotel manager/owner, who initially was pleasant enough, checked us in no problems. Later that night when we turned in and went to the bed, the occupants in the room next to us, clearly drunk and on drugs, had a full-blown domestic in the early hours of morning. Shouting, screaming, furniture being thrown around/smashed, hitting one another, crying and calls for help. It was terrifying to be honest, and we felt trapped in our room with no way out as it kept spilling out into the corridor outside our room. When things had quietened down briefly, I was able to make my way to the lobby. As it was 2am, the place was deserted as expected, but on the reception desk there was a sign with some phone numbers to ring in case of an emergency. I returned to my room, and the chaos in the next room escalated again – so I rang the number twice, but no answer. I tried one more time, and planned to phone the police if there was no answer. Eventually the manager/owner did answer. He seemed harassed that I had woken
Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Stephen

Travelled with family
Liked: Room comfort
Ok
Welcome was fine including a call earlier in the day to check what type of room we required. Room was comfortable enough, bit strange having a full size fridge in the room though. Could have benefitted from a bit more of a clean (blinds especially) and a coat hook and some hooks in bathroom for towels. Also a hand towel and a bath mat would be helpful. Room was paid for including breakfast, but this was non existent on either of the days we were there (we weren't up late or particularly early either).
Stayed 2 nights in Oct 2023

8/10 Good

Ed

Stayed 1 night in Sep 2023

2/10 Terrible

Nicole

Stayed 1 night in Sep 2023

8/10 Good

wasiu

Liked: Staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good value, awful staff, won't be back
It's difficult to be objective with the level of disgust I'm feeling, but here goes... The standard and size of room, the cleanliness of the bathroom and overall value for money couldn't be faulted. The £5 breakfast consisted of pre-packed pastries, some fruit, and various breakfast snacks - decent enough for a fiver. My issues with the hotel centre around the disgustingly rude staff member that begrudgingly 'greeted' me when I checked in. I emailed ahead to explain I'd be arriving around 11.30pm. The front desk was advertised as being open until midnight. When I arrived, at 11.20pm,I called the number on the front desk. A chap then appeared, and immediately made me feel unwelcome, stating check-in had closed at 10.30pm. After a night of work and a 2 hour drive, I didn't need this negative attitude. The staff member then demanded ID... I've never been asked for this in any hotel in the UK before. I presented my driving licence, and against my wishes, it was photocopied by the staff member. I was then shown to my room at the front of the hotel. The road noise was just about bearable, but a thick set of curtains doesn't constitute sound-proofing. I've tried to give a balanced review, in spite of being treated like crap. I will not be returning, and I will not recommend this hotel to anyone else. It's a service industry. If you don't like working in it, do something else.
Stayed 1 night in Sep 2023

8/10 Good

Nothando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get value for your money
Stayed 3 nights in Sep 2023

2/10 Terrible

Laura

Stayed 2 nights in Aug 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room, very clean
Stayed 1 night in Aug 2023

10/10 Excellent

Lee

Stayed 1 night in Aug 2023

10/10 Excellent

Mirjana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our stay.
Stayed 2 nights in Apr 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and happy hosts , the room and facilities were fresh and very clean. Highly recommended. I will certainly stay there again
Stayed 1 night in Jul 2023

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limited parking - nearest car park 5 minute walk
I couldn't park which was a hassle, I had to park around 5 - 10 minutes away. There is limited parking which is great if you arrive early. The hotel itself was comfortable and ideal for my business trip. Staff were friendly and polite.
Stayed 1 night in Jul 2023

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service
Great for getting to town and Rochester castle. The view from our window of staff quarter's not so great. Needs tidy-up
Stayed 1 night in Jul 2023

10/10 Excellent

Connie

Travelled with group
Friendly staff. Nice clean rooms and good rate.
Stayed 1 night in Jul 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was very comfy. Room was clean. Needed more parking as there was nowhere for me to park.
Stayed 1 night in Jul 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old building and authentic pub, great rooms and staff.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean . Polite and helpful staff
Stayed 1 night in Jun 2023

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money will definitely stay again when in this area spotless room and very comfortable bed
Stayed 1 night in May 2023

2/10 Terrible

Katy

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Room was okay but host was horribly rude. Will not be going back. Wish I’d looked at the reviews on other booking sites. Also, don’t advertise free parking when there are only 4 spaces for the whole hotel and there’s nowhere to park nearby!

10/10 Excellent

Jesse

Stayed 1 night in Mar 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected for the very reasonable price. The only downfall was the traffic noise directly outside the window.
Stayed 1 night in Feb 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Mrs D R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money.
The hotel is very well maintained. The room was a little small, but very clean. We could have used a couple of coat hangers though! As we had a side room, it was also quiet. We were lucky to find a parking space in front of the hotel. Once parked, we left the car and walked to Rochester, which is not far (about 20 minutes). There is an excellent take-away nearby in Gravesend Road called Good Luck.
Stayed 1 night in Sep 2022

8/10 Good

Nathan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Paul

Business traveller
Liked: Staff & service
Nice
Very nice
Stayed 4 nights in Aug 2022

8/10 Good

victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely and clean , with a really nice room
Stayed 1 night in Jul 2022

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting beyond belief
Disgusting establishment. Cancelled my booking without telling me and laughed in my face. I had to sleep in my car. Not to be recommended.
Stayed 1 night in Jul 2022

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

ANTHONY

Stayed 2 nights in Jun 2022

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
RBS Hotel
Clean, well positioned, fan supplied, spacious, only downside was a very uncomfortable mattress
Stayed 1 night in Jun 2022

8/10 Good

Nigel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine
Decent place and decent value, although there was not adequate parking for all there was free on-street parking after 6pm.
Stayed 2 nights in May 2022

2/10 Terrible

Ashwinder

Stayed 1 night in Apr 2022

8/10 Good

Kojo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little hotel
Had a very pleasant night at the RBS hotel, perfectly situated for the train station & the local attractions. Had a very minor issue with my room which was instantly rectified. The hotel manager was helpful in every way I would heartily recommend this hotel
Stayed 1 night in Apr 2022

8/10 Good

Trevor

Stayed 1 night in Apr 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022

6/10 Okay

Leon

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Lacking peace and service
Advertising free parking but only 4 spaces, I wasn’t always lucky enough to get a space. Noisy 3 guests above that were performing until the early hours, 2 single beds pushed together and it was booked as a double, uncomfortable. Nice bathroom and clean room. Strong curry smell in hotel which was nauseating at times. Drunk person walked in to hotel near midnight because door wasn’t locked. On check out manager didn’t say anything just held out hand for key, in his pyjamas at 7am
Stayed 3 nights in Mar 2022

8/10 Good

Harkishan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Bed linen, towels were spotless and cleanliness of rooms excellent. Drinks station in the room was well stocked. Room was a little too warm, even with heating off. Overall a lovely little hotel which we will definitely use again.
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ms kim
What a lovely family run hotel, very clean, beds comfortable. Tea and coffee in room aswell.. I know the website says no bed sheets ,but they do have them lol. Perfect stay . The only one thing that let it down was parking. Very limited space .
Stayed 1 night in Dec 2021

2/10 Terrible

Jay

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
I booked this hotel in the reviews and star rating given. I was disappointed as hotel wasn’t as expected and I didn’t feel the reviews reflected this. Hotel in need of some repair, felt like I was staying in a house converted into rooms, a better description would be that of a guest house / B and B.
Stayed 1 night in Oct 2021