Outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of theLAB Robertson

4 out of 5
theLAB Robertson
Klaas Voogds West, Robertson, Western Cape

Reviews

8.6

Excellent

Rating 10 - Excellent. 33 out of 57 reviews" "
Rating 8 - Good. 11 out of 57 reviews" "
Rating 6 - Okay. 9 out of 57 reviews" "
Rating 4 - Poor. 1 out of 57 reviews" "
Rating 2 - Terrible. 3 out of 57 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Hanief

Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Holger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at a place with atmosphere
This is one of my favourite places near Robertson. Beautiful setting with a little pond you can overlook from the bar. In the evening phantastic atmosphere and vwry peaceful. Also the staff very friendly and I received an excellent breakfast. Had been here before when it still was Rosendal Winery. Now new owners who have some excellent ideas how to develop the place. I really enjoyed the discussion with them. Hope to come back one day and see the further development
Stayed 1 night in Oct 2023
Response from Rita van den Berg on 21 Nov 2023
Thank you for the lovely review. We look forward to welcoming you back in the near future.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Juweeltje
Verstopt in het achterland van Robertson, in oude stijl maar super modern
Stayed 2 nights in Apr 2023

6/10 Okay

Kirk

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff were extremely welcoming, friendly and helpful and I would highly recommend theLAB
Stayed 12 nights in Jan 2023

10/10 Excellent

lamberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is perfect
Stayed 1 night in Feb 2022
Response from Rita van den Berg on 13 Mar 2022
Thank you for the lovely feedback. Kind regards Rita

10/10 Excellent

JUSTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Rita van den Berg on 13 Nov 2021
Thank you Justine for taking the time to rate. We look forward to welcoming you back in the future. Kind Regards Rita

6/10 Okay

Leigh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Rita van den Berg on 13 Nov 2021
Hello Leigh Thank you for taking the time to rate us. I would really appreciate some more feedback on your opinion how we can achieve a better score . We are serious about our business and are striving to be the best we can be. Please elaborate. Kind regards Rita

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Rita van den Berg on 2 Jul 2021
Thank you Carole for taking the time to give us a review score. Much appreciated.

10/10 Excellent

Heidi

Stayed 3 nights in Jun 2021
Response from Rita van den Berg on 14 Jun 2021
Thank you so much Heidi for taking the time to rate us. We look forward to welcoming you back in the near future. Kind regards Rita

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Rita van den Berg on 14 Jun 2021
Thank you Glen for taking the time to rate us.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil Surroundings
Just what one needs when you are from the city This is the perfect place to unwind
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning place
Such a gem of a place. Amazing breakfast, good coffee and the owner's are lovely people. My "to go" stay when in Robertson!
Stayed 2 nights in May 2021
Response from Rita van den Berg on 14 Jun 2021
Thank you for taking the time to rate us.

8/10 Good

Riaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
It was exactly what was advertised. Wonderful experience and friendly staff. Breakfast was amazing. Although there was a slight issue with sauna it would not affect the overall rating. Truely recommendable and will definitely return
Stayed 1 night in Apr 2021
Response from Rita van den Berg on 4 May 2021
Hi Riaan Thankyou for taking the time to share your experience. I must apologize for the inconvenience caused regarding the Steam room. It has been sorted out o on your next visit you can enjoy it. Kind regards Rita

10/10 Excellent

P A

Stayed 1 night in Apr 2021
Response from Rita van den Berg on 4 May 2021
Thank you for your rating. Kind regards Rita

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Beautiful place with amazing view
Stayed 3 nights in Apr 2021
Response from Rita van den Berg on 4 May 2021
Thankyou Gareth for taking the time to share your experience. Kind regards Rita

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 3 nights in Apr 2021
Response from Rita van den Berg on 4 May 2021
Thank you for taking the time to rate us. Kind regards Rita

6/10 Okay

Monique

Stayed 1 night in Mar 2021
Response from Rita van den Berg on 4 May 2021
Dear Monique Thank you for rating us. I would really like to know how we can improve to get our rating up. Kind regards Rita

10/10 Excellent

Angelika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
It was amazing, beautiful view, great dinner, super nice owners very friendly and helpful
Stayed 1 night in Mar 2021
Response from Rita van den Berg on 9 Mar 2021
Dear Angelika Thank you for your lovely review. I was super meeting you and your friends. We look forward to welcoming you back in the future and hosting your stay.

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Rita van den Berg on 21 Feb 2021
Dear Jenni Thank you for taking the time to rate us. It was lovely meeting you and I look forward to welcoming you back in the near future. Kind regards Rita

10/10 Excellent

Hendrik

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
It is one amazing place to go to it is worth it i want to go agen but for longer
Stayed 1 night in Feb 2021
Response from Rita van den Berg on 21 Feb 2021
Dear Hendrik Thank you so much for sharing your experience at theLAB. We are delighted that we met up to your expectations . Kind regards Rita

10/10 Excellent

stephane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Lab Robertson - nice connected room with jacuzzi and a big pool at the center of the hotel. Excellent breakfast and good service. Not too impressed by dinner though - I had salmon linguine and apart from the name, I did not find any salmon worth mentioning in those. Overall good experience
Stayed 1 night in Jan 2021
Response from Rita van den Berg on 21 Feb 2021
Hi Stephane Thank you for staying with us and taking the time to share your experience. Apologies about the Linguine pasta which I have taken to heart and made sure we included more Salmon. We look forward to welcoming you back in the near future. Kind regards Rita

10/10 Excellent

Chivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence
What an amazing place to relax and unwind, the service is amazing staff are so friendly rooms are so private and the food is really nice, the Lab is really an amazing experience.
Stayed 1 night in Jan 2021
Response from Rita van den Berg on 21 Feb 2021
Dear Chivonne Thank you for staying with us and sharing your experience. Kind regards Rita

10/10 Excellent

Zonke, Cape Town

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were all very friendly, and wo The Staff were all very friendly, and would always check you had everything you needed, The owner was extremely helpful during my stay, helping my elderly mother to walk in areas where she needed help, and always checking us if we needed help with anything. This place is much more beautiful than the pics on the internet. The eating area is bright and airy, and not enclosed, which helps during these trying times. Each room has its own private Jacuzzi. I will definitely recommend it, and I will go back.
Stayed 3 nights in Dec 2020
Response from Rita van den Berg on 21 Feb 2021
Dear Zonke It was wonderful meeting your family and hosting your stay. We look forward to welcoming you and Gogo back in the near future. Kind regards Rita

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodation between Ashton and Robertson
Spa suites are better than the farm rooms. Clean and good enough for short stay.
Stayed 2 nights in Jul 2018
Response from Sissel on 25 Aug 2018
Thanks for your feedback! Have a wonderful day!

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities, room comfort
Great place to stay for peace and quiet
The first impression was good, we were welcomed and shown to our room with a smile. The accommodation was clean and comfortable especially the electric blanket as the evenings were cold.The pool looked awesome and the grounds well kept. Beatrice who looked after us at meal times and for the wine & chocolate pairing was awesome that we left her a tip (we hope she got it). My wife had a massage which she enjoyed. Our only criticism is that wine tasting should be more than a tablespoon of wine, never had such a small amount before. The General Manager was on leave and so on a few occasions the staff were a little noisy.
Stayed 3 nights in Jun 2018
Response from Sissel on 23 Jul 2018
Thanks a lot for your feedback Richard! We will give the staff the feedback and especailly Beatrice. We are looking forward to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful peaceful retreat with lovely garden
Overnight stay only. Excellent food and wine. Infinity swimming pool

8/10 Good

Barry , Chsuire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unusual hotel set in a winery
Delightful views across the valley and a comfortable room if slightly unusual. If you are looking for a quiet relaxing stay this is the place for you. Very helpful staff. Enjoy their wine whilst sitting on the balcony enjoying the peace

6/10 Okay

Niel, NF

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ups and doens
Our hosts didn't know about our booking- an Expedia first. Just happened to see us when we booked in or we would have been stranded. Kitchen was closed on a Friday night. When we asked for a vegetarian breakfast option, the staff thought we were crazy - they had never heard of such a thing! Could not even make a pla. So disappointed

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and relaxing
We had dinner bed and breakfast, wine tasting and a spa treatment each for around £200 in total which felt like god value. The room was comfortable, but beware no air conditioning, the food was superb, both dinner and breakfast and the choice of 4 meals for each course at dinner demonstrates it was freshly prepared. The spa treatments were professional and relaxing and the hotel itself is in open countryside.

4/10 Poor

Saul

Disliked: Cleanliness, staff & service
no idea about service, place falling apart, no management in evidence, pool green, zero attention to detail, stay away - try Mo & Rose or Excelsior

6/10 Okay

Sue

Liked: Cleanliness, staff & service
Pictureque resort setting and very obliging staff.
we overall enjoyed our stay. however the meal in the restaurant on Saturday night was below par for the cost: the fillet chosen was not aged and proved tough and finally not edible. the accompanying veg was just average and over-spiced. when I enquired if the chocolate sauce was 'real' choc sauce I was assured it was. that was a great disappointment: it was cocoa powder mixed with milk! no chocolate at all! Dreadful. the wine was good: Christine sauv cab. select. The reception desk in the restaurant is tatty and has a plain chipboard side stuck onto it, facing the restaurant which looks makeshift, cheap and ugly. we felt the resort needed an interior makeover and modern refurbishing.

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rosendal winery
As we only stayed 1 night on our way to Cape Town we didnt check out things in the area. We will come again for longer and use the spa

10/10 Excellent

Dorothy, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the very best hotels in Robertson
Our room looked out on a small pond. The room was attractive and comfortable. No complaints. We ate dinner in the hotel restaurant and the food was very good. But, given Rosendal is a wine farm, the server knew surprisingly little about wine. ("We serve our red wine chilled." --- Really! ). But overall, if you are exploring the Robertson wine farms, this is the place to stay.

10/10 Excellent

April lynn, York uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super place, we just had one night here, did some wine tasting before we had a bit of a chill by the pool which was spotlessly clean, nice room, great staff , very good.

10/10 Excellent

Gerrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Robertson
Conveniently located in scenic winery area. Friendly staff and rooms met all our expectations. Beautiful setting for a stress free break away. Spa treatment relaxing and professionally managed by Sheryldene. Roald the chef performed well despite pressure after disappointing World cup match. Positive criticism would be to enhance dining area at night with a candle and a fire which was not done on the Saturday night.TV lounge and bar area need to be enhanced as no TV's in rooms to create a more romantic atmosphere.

8/10 Good

Ian, Guildford

Liked: Cleanliness, property conditions & facilities, room comfort
Not your normal winery
This was a special occasion for us in that, after seven years, I actually proposed to my partner at dinner that evening. It is a lovely characterful setting. However the meal was let down by being given a sirloin steak when I'd ordered a fillet though this was corrected without argument.The waitress was very nice but very timid and quiet not really showing any character which was totally different to anywhere else we stayed. It might be noted too that although it's called a winery I think I'm right in saying all their wines are made from "imported" grapes and not grown on site. Perhaps this sounds a little too critical as it wouldn't stop me from staying there again as the massage in the spa was an added attraction. By the way she said yes!!

8/10 Good

John, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a chill!
Fantastic weekend away to relax and unwind - taste some wine or simply chill at the pool.

10/10 Excellent

georg, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful located, beautiful place.
Wonderfull for Honeymoon. Very beautiful located, great rooms.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal service
William was a great host! Beautiful guest house with friendly staff and great spa.

10/10 Excellent

Annefleur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views, beautiful rooms and a lovely breakfast
Stayed 1 night in Sep 2021
Response from Rita van den Berg on 5 Oct 2021
Thank you so much for taking the time to post a review. We look forward to welcoming you back in the near future.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Wir kamen in Erwartung des wunderschönen stilvoll eingerichteten gemütlichen kleinen Weingutes das das Hotel vor 5 Jahren war. Die neuen Besitzer, fraglos sehr nett, haben diesem wunderschön gelegenen Platz leider einen Großteil seines Charmes genommen, Alles ist weiß, kahl und versprüht in etwa den Charme eine Motel One. Es gibt kaum Ablageflächen. Ein paar schöne alte Holzmöbel sind noch vorhanden, schaffen es aber nicht dem Zimmer Atmosphäre zu verleihen. In den Zimmern regiert Alexa. Sicherlich ist das Geschmackssache, denn man liest ja auch in anderen Bewertungen, dass das ganz toll sein soll. Wir persönlich fanden es eher nervtötend, Alexa versteht keine Dialekte und wenn man den Englischen nicht mächtig ist, kann man das System kaum bedienen. Es gibt zwar eine Liste mit Befehlen, die nützt einem allerdings nichts wenn es nachts dunkel ist und ich das Licht nur mit Alexa einschalten kann um die Befehle zu lesen... Auch hört man seine Zimmernachbarn deutlich bei ihren mehr oder weniger glücklichen Alexa Bedien - Versuchen. Leider ist es auch nicht besonders sauber, was eventuell dem noch vorhandenen Baustaub geschuldet ist, aber das sollte in einem 4* Hotel anders aussehen, auch die Auflagen am Pool sind dreckig und der Restaurantbereich müsste gepflegter sein. Das Abendessen ist nicht gut und zum Frühstück gibt es Dosenobst. Der Pool und die Aussicht sind allerdings sehr schön und das Personal sehr nett und bemüht. Insgesamt kein 4* Niveau und im Vergleich zu teuer
Stayed 2 nights in Feb 2019
Response from theLAB on 28 Feb 2019
I'm so sorry you felt that we did not live up to the expectations which you formed of our establishiment on your previous visit. Unfortunately, people either love our modernised guest house and theLAB room automation system, or are not enthusiastic about it. We do explain to our guests that room automation in a guest house hasn't been done before (to our knowledge). In private houses, yes. But in a guest house, there are many things that are tricky and are constantly being developed all the time. But we are proud to be fore-runners in this field. We would like guests to treat the room automation more as an added amusement, rather than something that is fail-proof. The rooms still have a "traditional" lights and blind switch, should guests not wish to use the room automation system.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totale Baustelle. Es stand kein Zimmer zur Verfügung.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Gute, ruhige Lage
Freundliches und hilfreiches Personal. Unbequeme Bestuhlung, Mäßiges Essen, Katastrophales Früstück mit seifigem Müsli und angetrockneter Wurst und Käse.
Stayed 3 nights in Nov 2017

2/10 Terrible

Jutta, Wolfratshausen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enttäuschung auf der ganzen Linie
Dass es noch Unterkünfte ohne Klimaanlage gibt war für uns neu. Ebenso kein Kühlschrank und Save. Die Terrassenmöbel und auch die Terrasse war klebrig. Auch nach Hinweis nicht beseitigt. Wasserprobleme bei Duschen. Die Restaurantleiterin ist völlig überfordert und sollte einen Kommunikationskurs besuchen. Da die Eigentümerin der Anlage nur sehr eingeschränkt erreichbar war, braucht man sich nicht zu wundern wenn das Personal nicht das tut was es eigentlich tun soll. Der Parkplatz ist unbewacht und man parkt auf eigenes Risiko. Auch ist die Anlage für jedermann zugänglich. Spaß bereitet einzig und alleine der Pool.

6/10 Okay

Fabian

Liked: Cleanliness, room comfort
me hospede ahi x el winery y no me dejaron visitar ni probar vinos. el personal poca voluntad de ayuda

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort

10/10 Excellent

Guy, Lausanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un très bel endroit, un petit coin de paradis
Dans un cadre de vignes et de verger un très bel endroit. La piscine et les alentours sont très agréable. On y a très bien mangé avec un coucher de soleil sur l'étang et les oiseaux superbes qui nichent dans l'endroit. A recommander...