Río Sereno Trip

The hotel was marketed as a 5-star property, but it didn’t quite live up to that standard. The restaurants and buffet were pretty underwhelming, and the hotel overall felt a bit dated. The pool area was decent, but the staff there were noticeably rude, which hurt the experience. That said, there were some positives. The front desk staff were friendly, the housekeeping team did a great job, and everything throughout the hotel was very clean. The room itself was well laid out and comfortable, and the bed was great for our 8-night stay. Overall, it’s a clean and comfortable hotel, but it doesn’t feel like a true 5-star experience.

Great location clean safe and walkable!! Wonderful hotel

The room are nice and clean the pool is too much noise. It’s a mess

Excelente ubicación,

Clean room friendly staff at front desk, gift shop and restaurant. Room was lacking coffee maker and lighting was poor.