Dear Mr. Darcy.We are pleased to know that your expectations regarding the Windsor California Hotel were met. We strive to achieve excellence in service and accommodation. We hope you can choose us again on a future trip to Rio de Janeiro. See you soon, Douglas Zacharias.

Dear Mr. Luis.Thank you for the greatest rate on your review about your stay at the Windsor California Hotel. In fact, our guests has a privileged location when the choice is our hotel. It is located nearby the best markets, restaurants and stores, right in the middle of Copacabana. Furthermore, the hotel has a great structure, a rooftop where all the facilities are located, we serve one of the best breakfasts in town and our teams give their best to make our guests stay memorable. We hope you can choose us again. Regards, Douglas Zacharias.

Dear Ms. Phoenix,Thank you for rating your experience with a positive score. We assumed you've had a great time during your stay and have all your expectations met. We hope you can choose us again. Regards, Douglas Zacharias.

Dear Ms. LovelyI hope this message finds you well.Thank you for your review and the information provided.We checked with our food and beverage department to try to understand what happened.The maitre d' responsible informed us that he received a call from you saying that the dessert had an unwanted ingredient and he suggested changing it, however, you refused the change, he said you told him you just didn't like that ingredient and not that there was any type of intolerance. And the dessert was consumed, because you liked it. Still according to the maitre d', in order to show attention and care for the couple, he offered a chocolate mouse as an apology, which was readily accepted.We apologize for any inconveniences or miscommunication.We hope to have the opportunity to welcome you again so we can provide the positive experience you deserve.Best regards, Douglas Zacharias.

Dear Ms. Anjali,Thank you for the kind words on your review about your stay at the Windsor California Hotel. It is a pleasure to read a review when a guest recognizes the efforts of our teams who go to great lengths to make guests feel welcome and have excellent memories of our hotel. We hope you can choose us again.Yours sincerely, Douglas Zacharias.

Dear Mr. Jeffrey.Thank you for rating your stay at the Widsor California Hotel with the highest rating possible. It is an honor to know that our teams were able to meet all of your expectations regarding services and that the structure the hotel offers met your needs. We hope to have you with us again soon. Sincerely, Douglas Zacharias.

Dear Mr. Derek.We thank you for recognizing the efforts of our teams in making our guests feel welcomed and enjoy the hotel and the city of Rio de Janeiro to the fullest. We have an engaged team focused on achieving excellence in service. We hope you choose the Windsor California Hotel again. See you soon, Douglas Zacharias.

Dear Mr. George.Thank you for reviewing your stay at the Windsor California Hotel positively. We reached our goal! When a guest is able to review us objectively and satisfactorily, we understand that we are on the right path towards excellence in service. We have teams dedicated to making our guests' stay memorable. Windsor California serves one of the best breakfasts in Rio de Janeiro, our rooms are well cleaned, modern and cozy. The rooftop is a show in itself, with a pool with infinity view, restaurant and a fitness center. We hope you can choose us again. See you soon, Douglas Zacharias.

Dear Ms. Zigrid.Thank you for rating your stay at the Windsor California Hotel with best rate possible. I must agree with you, our guests have a privileged location, right in front of Copacabana and around the best zones.The hotel has a great structure, modern and cozy rooms, a tasty and varied breakfast and our staff has the will of serving. We hope you can choose us again. Regards, Douglas Zacharias.

Dear Mr. Fred.Thank you for sharing your experience at the Windsor California with so many details. It's an honor knowing we've met all your expectations and in adition to what you wrote we can't forget mentioning our delicious breakfast, one of the best in town. We hope you can choose us again whenever you feel like coming to Rio de Janeiro. See you soon, Douglas Zacharias.

Dear Mr. Ryan.Thank you for rating your experience positively at the Windsor California Hotel. We are glad to know you've had a great time during your stay. About the A/C we don't have any records of you about it but on your next stay, please, do not hesitate contacting our staff, we have maintenance and we want our guests to feel welcomed. Windsor California has a privileged location, a great structure and as you mentioned our staff are extremely friendly and helpful. It will be a pleasure hosting you again. See you soon, Douglas Zacharias.

Dear Mr. Ronny,Thank you for rating your experience at the Windsor California Hotel with an excellent rate. In fact, our guests have a privileged location, right in the middle of Copacabana, in front of the beach. The hotel has a great structure, rooms are modern, clean and cozy, we serve one of the best breakfasts in town and as you could check, our rooftop has a panoramic view from Copacabana. It will be a pleasure hosting you again. See you soon, Douglas Zacharias.

Dear Ms. Laura.Thank you for this positive review about your stay at the Windsor California Hotel. It's nice to know we could make you happy and it will be a pleasure hosting you again. We care about our guests experience and your satisfaction with the quality of our services is a motivation to achieve excellence on it. See you soon, Douglas Zacharias.

Dear Mr. Kevin,Thank you for the greatest score on your review about your stay at the Windsor California Hotel. We believe we've met all your expectations. We will be waiting on you to choose us again and we will make all the efforts possible to make your stay great again. See you soon, Douglas Zacharias.

Dear Mr. Stephen.Thank you for your positive review of your stay at the Windsor California Hotel. In addition to our guests having a privileged location, the hotel has a structure capable of providing memorable moments such as our rooftop with a panoramic view of Copacabana beach, swimming pool, gym, restaurant, rooms are modern, clean and cozy and our teams strive to make our guests feel welcome. We hope to have you with us again soon. Yours sincerely,Douglas Zacharias.

Dear Geminie,Thank you for such a great review. It's such a honor when we met all our guests expectations. We hope you can choose us again. Warm regards, Douglas Zacharias.

Dear Mr. John,Thank you for the greatest rate on your review about your stay at the Windsor California Hotel. Its a pleasure knowing we've met all your expectations. Regards, Douglas Zacharias.

Dear Mr Adrian,thanks you for choosing Windsor California Hotel and for sharing some comments about your stay. Only a few guests give us their feedback so that we can improve, even more, the quality of our services.Thanks and we hope to see you soon at one of the Windsor Hotels in Rio de Janeiro or Brasilia.Sincerely,João MatosGeneral Manager

Dear Mr Kevin C St,Thank you for this great and detailed review about your experience at the Windsor California Hotel. It's an honor knowing we've met all your expectations and Leonardo was able to assist you with all concierge requests. In fact, all of our teams strive to ensure that our guests have memorable memories of our hotel. We serve one of the best breakfasts in the city, we have 24-hour room service. All of the hotel's facilities are concentrated on the terrace, where we have a swimming pool with infinity views, a gym, and a restaurant with full food service. We hope to have you with us again soon. See you soon, Douglas Zacharias.

Dear, Ms. Karen F.Thank you for such a warm and kind review. Recognition of the efforts of our employees is always received with great satisfaction and Jonatan will be very happy to know that he was remembered. In fact, the hotel has an excellent location, modern and clean rooms, a rooftop with a panoramic view of Copacabana beach. We hope you choose us again on a future trip to Rio de Janeiro. See you soon, Douglas Zacharias.

Dear Ms. Mihaela,Thank you for rating your experience at the Windsor California with the highest score possible. It's a pleasure knowing we've met all your expactations. It will be a pleasure hosting you again. Regards, Douglas Zacharias.

Dear Mr. Lee,Thank you for rating your experience with the highest score possible. The Windsor California Hotel has a priveleged location, right in the middle of Copacabana, in front of the beach. We serve one of the best breakfasts in town and our staff has the will of serving. We hope you can choose us again in a near future. Regards, Douglas Zacharias.

Dear Mr. Nelson.Thank you for sharing your opinion about your experience at the Windsor California Hotel. The hotel, in fact, has a privileged location and a great service provided by professionals focused on achieving excellence in hospitality. Regards, Douglas Zacharias.

Mr. Jason,Thank you for rating your experience at the Windsor California Hotel and as you could see, the hotel has a great location besides the great places around it, like the best restaurants, shops, banks, the location allows doing a lot of things just walking and our teams give their best to make our guests stay memorable. We hope you can choose us again in a future trip to Rio de Janeiro. Warm regards, Douglas Zacharias.

Estimado señor Mariano.Gracias por su amable comentario sobre su estancia en el hotel Windsor California. El hotel, además de contar con una excelente ubicación, también cuenta con personal dispuestos a ayudar a nuestros huéspedes a tener una estancia aún más placentera. Será un placer darle la bienvenida nuevamente. Hasta pronto, Douglas Zacharias.

Dear Mr. Richard.Thank you for your feedback on your stay at Windsor California. As you had the chance to see, the hotel has a privileged location, in front of the sea and right in the middle of Copacabana. We respected all the details of your reservation, which was for one person, as you can see in the confirmation you have. The hotel values honesty in the information and treatment we provide to those who choose us, all information about check-in and check-out times is available on all websites. In this way, we always honor transparency in all interactions with our guests. We believe that trust is the least we have to convey to those who choose us. Sincerely, Douglas Zacharias.

Dear Mr. Joseph,Thank you for the kind words about your experience at the Windsor California Hotel. It is very rewarding to realize that our services have been recognized and that we have awakened the desire to return on you and we are very happy when that happens. We hope you can choose us again when you decide to stay longer in Rio de Janeiro. It will be a pleasure to welcome you again. See you soon, Douglas Zacharias.

Dear Mr. John,Thank you for rating your stay at the Windsor California with the highest score possible. We assumed you've had all your expectations met. We hope you can choose us again in a near future. Warm regards, Douglas Zacharias.

Dear Mrs Jessica,thanks you for choosing Windsor California Hotel and for sharing some comments about your stay. Only a few guests give us their feedback so that we can improve, even more, the quality of our services.Thanks and we hope to see you soon at one of the Windsor Hotels in Rio de Janeiro or Brasilia.Sincerely,João MatosGeneral Manager

Dear Ms. Tammy, Thank you for the kind words. In fact, the hotel has a privileged location, right in front of Copacabana beach, in the middle of the neighborhood around the best places. Windsor California has a great structure, modern and cozy rooms, a rooftop with a breath taking view and also all the facilities. I can not forget about the delicious breakfast served here and how professional our staff is. We hope you can choose us again in the future. Warm regards, Douglas Zacharias.

Dear Mr. Gabrielle,Thank you for rating you experience at the Windsor California Hotel with the best score possible. We assumed you've had a great time and we've met all your expectations. It will be a pleasure hosting you again. Warm regards, Douglas Zacharias.

Dear Mr. Jean Claude.Thank you for sharing your experience during your stay at the Windsor California. We have many kind of rooms we just told you the price for the room you wanted to change and the rate varies according to occupancy and we were full and all of our rooms are modern, cozy and clean what changes is the position. some has internal view and others face the ocean. Regards, Douglas Zacharias.

Dear Mr. David,Thank you for this great and detailed review. It's a pleasure knowing we've met all your expectations. Windsor California staff has the will of serving and having our efforts recognized makes us strive even more towards excellence in hosting and services. It will be a pleasure hosting you again. See you soon, Douglas Zacharias.

Dear Ms. Rosemary, Thank you for rating you experience during your stay at the Windsor California. We would like to be able to understand what happened during your stay so we can see where we can improve our services. It must have been something really ponctual because we have so many great reviews and our teams make all the efforts they can to make our guests feel welcomed. Sincerely yours, Douglas Zacharias.

Dear Ms. Evan,Thank you for rating your experience about your stay at the Windsor California Hotel. In fact, our check-in time starts at 03PM, maybe when you got here first, the room was not ready because when we have availability, we try to check our guests in. We hope you had a memorable stay at our hotel. Regards, Douglas Zacharias.

Dear Mr Drayton,First, we would like to thank you for the kind words and for detailing and recognizing all the efforts of our teams from all sectors in contributing to make our customers' experience at the Windsor California Hotel unforgettable. It is an honor to read a review like this and realize that we are on the right path towards excellence in service and hospitality. We hope you choose us again on a future trip to Rio de Janeiro. We are very happy that we were able to meet and exceed all of your expectations. See you soon, Douglas Zacharias.

Dear Ms. Cheryl.Thank you for taking some time to review your experience during your stay at the Windsor California Hotel. We have verified in our records that there is no reported situation. We are always available and willing to make our guests feel welcome and have their requests met. Yours sincerely,Douglas Zacharias.

Dear Mr. Aaron.Thank you for the compliment and for recognizing the efforts of our staff. We really want to make our guests stay memorable. It's an honor knowing we've met all your expectations and we will be here waiting on your next trip to Rio de Janeiro. It will be a pleasure hosting you again. Warm regards, Douglas Zacharias.

Dear Mr. Alan.Thank you for the kind words. I must agree with you the hotel has a great structure and the facilites make our guests stay comfortable and our rooms are modern, cozy and clean. We hope you can choose us again in a near future. Warm regards, Douglas Zacharias.

Dear Mr. David.Thank you for rating your experience at the Windsor California with the highest score possible. It's such an honor knowing we've me all your expectations and as you could verify, the hotel has a great location, right in the middle of Copacabana in front of the beach and our breakfast is very famous and well rated by our guests, in fact, it is one of the best breakfasts served in Rio de Janeiro. Regards, Douglas Zacharias.

Dear Ms. Aileen,I remember talking to you at the frontdesk on your birthday, I could see how happy you were. It's amazing making people happy and it's even better when we met and exceed all our guests expectations. We hope this is the first time of a plenty of times that you can choose us again to celebrate such special occasions like your birthday. It will be a pleasure hosting you again. Warm regards and see you soon, Douglas Zacharias.

Dear Ms. Tamatha.Thank you for your super positive review of your experience at the Windsor California Hotel. We care about the safety and well-being of those who choose us and at the time of their reservation, Carnival, we take extra care with security and use bracelets to facilitate the identification of our guests, our priority.We hope you choose us again on a future trip to Rio de Janeiro. See you soon, Douglas Zacharias.

Dear Mr. Brian,Thank you for rating your stay at the Windsor California Hotel with the highest score possible. It's an honor knowing we've met all your expectations and our staff our team made the difference in hospitality and services during your stay. We will be glad if you choose us again. Warm regards, Douglas Zacharias.

Dear Mr. Jack.Thank you for sharing your experience at Windsor California Hotel. I must agree with you, we serve a delicious breakfast, one of the best in Rio. The staff make all the efforts possible to make our guests stay memorable. We hope you can choose us again in a near future. See you soon, Douglas Zacharias.

Dear Mr Terron,thanks you for choosing Windsor California Hotel and for sharing some comments about your stay. Only a few guests give us their feedback so that we can improve, even more, the quality of our services.Thanks and we hope to see you soon at one of the Windsor Hotels in Rio de Janeiro or Brasilia.Sincerely,João MatosGeneral Manager

Dear Mr Thomas,thanks you for choosing Windsor California Hotel and for sharing some comments about your stay. Only a few guests give us their feedback so that we can improve, even more, the quality of our services.Thanks and we hope to see you soon at one of the Windsor Hotels in Rio de Janeiro or Brasilia.Sincerely,João MatosGeneral Manager

Dear Mr.. Hamid reza,Thank you for sharing your words about your stay at the Windsor California Hotel. It's a pleasure knowing we've met all your expectations and our staff trie to achieve excellence in hospitality and services. We hope you can choose us again in a near future. Regards, Douglas Zacharias.

Dear Mr. Mark.What a great review to read!!!It's an honor knowing we've met and exceeded all your expectations. We hope you can choose us again in a near trip to Rio de Janeiro. See you soon, Douglas Zacharias.

Dear Mr. Donovan.Thank you for this positive review. It's always a pleasure when our guests have a memorable experience during their stay at the Windsor California Hotel. See you soon, Douglas Zacharias.