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"Clean room, friendly staff, amazing views"

"Nice comfortable clean room, great location for town and amazing facilities."

"Had a lovely stay here . Staff were super helpful and accommodating. Spa facilities were great ."

"The staff were fantastic and the facilities are amazing."

"Wonderful staff, great for fun stay with little children!!"

"The hotel is situated in the mountains. We travelled here by the vintage narrow mountain train and arrived at a derelict train station. I contacted the hotel who kindly organised a taxi collection for us. The hotel is clean and the room was really nice and the bed is comfortable. I like the fact the hotel provide a bowl of fresh fruit in the room. The hot spring pools were lovely and great they stay open until 8pm. The restaurant food was really nice and also reasonably priced. The breakfast...

"Great stay"

"Good hotel near the gondola , room was spacious and comfortable, nice swimming pool and breakfast"

"Amazing facilities, friendly staff, great value."

"nice and friendly"

"Highly recommended for family and single travels."

"Nice location friendly staff "

"We had a nice 3-day family trip to Bansko, and the Pirin Golf Club was an ideal stay for my family. I will definitely go again and recommend it."

"We really enjoyed our stay at Kaphouse family hotel. The rooms were spacious, spotless, and well kept. The staff were genuinely friendly, always welcoming, and ready to help with anything we needed. The location was excellent and made it easy to get around. You can really feel it’s a family hotel—comfortable, caring, and relaxed. We would definitely stay again!"

" Ice and friendly staff especially the young lady from spa"

"Prefect quiet location clean room and very friendly and helpful staff. Breakfasts were great and dinners too. I will stay again and highly recommend others too"

"Clean rooms and spa, Friendly staff."