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Premier Luxury Mountain Resort

5.0 star property
Travelers enjoy international cuisine after skiing, then find relaxation at two pools or rejuvenation through pampering treatments at Le Spa

Choose dates to view prices

Premier Luxury Mountain Resort balances adventure with relaxation. Book a massage at Le Spa, start your day with an English breakfast, and enjoy mountain views from the garden or poolside bar. The landscape is perfect for memorable horseback riding excursions.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is ₹12,515
₹13,914 total
includes taxes & fees
19 Jun - 20 Jun
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About this property

Premier Luxury Mountain Resort

  • Luxury boutique hotel in the mountains
  • At Premier Luxury Mountain Resort, you can look forward to free English breakfast, a poolside bar and a terrace. Hit the slopes at this hotel, offering a free ski shuttle, ski passes and ski equipment hire. Treat yourself to a body wrap, a deep-tissue massage or a body scrub at Le Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. Enjoy the gym, as well as activities such as horse riding. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities, such as shopping on-site and a garden.
  • You'll also enjoy perks such as:
    • 2 outdoor pools and 3 indoor pools
    • Free self-parking
    • Free bike hire, a round-trip airport shuttle (surcharge) and express check-in
    • Supervised childcare (surcharge), concierge services and a billiards/pool table
  • Room features
  • All 93 individually furnished rooms feature perks such as 24-hour room service and premium bedding, in addition to amenities such as free WiFi and air conditioning.
  • More amenities include:
    • Bathrooms with baths and free toiletries
    • 35-inch LCD TVs with digital channels
    • Wardrobes/cupboards, mini fridges and coffee/tea makers

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Exterior
Kempinski Hotel Grand Arena
Bansko
  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
9.4 out of 10, Exceptional, 321 reviews
The price is ₹16,096
₹17,817 total
includes taxes & fees
11 Jun - 12 Jun
Kempinski Hotel Grand Arena
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 1 April and 14 June.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.23 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 78.43 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Frequently asked questions

Does Premier Luxury Mountain Resort have a pool?

Yes, this property has 3 Indoor pools and 2 outdoor pools.

How much does it cost to stay at Premier Luxury Mountain Resort?

As of 24 May 2026, prices found for a 1-night stay for 2 adults at Premier Luxury Mountain Resort on 19 Jun 2026 start from ₹12,515, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Premier Luxury Mountain Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Premier Luxury Mountain Resort?

Self-parking is free at this property.

What time is check-in at Premier Luxury Mountain Resort?

Check-in start time: 2:00 PM; check-in end time: 5:00 AM.

What time is check-out at Premier Luxury Mountain Resort?

Checkout is at noon.

Does Premier Luxury Mountain Resort provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 78.43 per vehicle applies.

Where is Premier Luxury Mountain Resort located?

Located near the slopes, this Bansko hotel is situated in the mountains, within a 10-minute walk of Bansko Ski Resort and SkiBansko by Traventuria, and is convenient for winter sports, such as cross-country skiing. Bansko Gondola Lift and Vihren are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.0

Cleanliness

7.6

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 64 out of 121 reviews
Rating 8 - Good. 41 out of 121 reviews
Rating 6 - Okay. 15 out of 121 reviews
Rating 4 - Poor. 1 out of 121 reviews
Rating 2 - Terrible. 0 out of 121 reviews

Reviews

Verified

10/10 Excellent

Catherine Linda

Liked: Cleanliness, amenities, property conditions & facilities
Amazing facilities, friendly staff, great value.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Eesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to slopes, amazing room great buffet breakfast and shuttle service every 15 min to slopes and back is great addition.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Resort

I found the Premier to be a very nice resort with good amenities.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities

Better than expected!

The hotel and its location are great for the town as close enough to walk and far enough to be quiet for the children to sleep. Saw a lot of bad reviews about breakfast however one of the best European breakfasts I’ve had for a long time (and I travel 8 months of the year). The pool and steam were great after a day in the slopes and the VIP lift pass was very much worth the extra £. Bansko lift system needs an overhaul but I’m sure that’ll come with all the extra income. 2 minor hotel issues would be bad pillows and that the soundproofing not the best but not deal breakers
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good included spa facilities. Good to have an on-site ski shop and shuttle bus. Dining facilities and food were very good, breakfast was tasty and in plentiful supply and variety, the half board evening meal was excellent - particularly the deserts. Convenient nearby parking. Staff generally polite and helpful. Room facilities like safe and fridge were welcome. However we would have liked to have had ordinary (black) tea and milk in the room and maybe hot chocolate sachets and a coffee machine for proper coffe (as opposed to only fruit tea and nescafe sachets with whitner powder). Drinks in the hotel were also a bit pricey (although this was the case throughout the resort). Overall very pleased.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Goran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jun 2024
Verified

6/10 Okay

JAMES CHRISTOPHER

Liked: Staff & service
Dated, not 5 star, friendly staff, bad breakfast
Stayed 5 nights in Sep 2022
Verified

8/10 Good

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They tried hard to be a high class resort. And they were close. But there were lots of little things that didn't quite make. Examples include a fitness room that wasn't open until 9 am, or living room TV that didn't work at all.
Verified

8/10 Good

Allen

Nothing special, just decent

Fine, but not great. Our room included a broken shower door (large sliding glass was off track and hanging dangerously). The breakfast buffet was in a windowless basement, with a coffee machine that was broken and leaking water all over the floor. The staff was not friendly; they did not explain amenities at check-in, and when asked basic questions, they were unresponsive and curt. The lights in one elevator lobby were broken, so waiting was very dark in a tight space. The room was large, but basic noises from adjoining rooms could be easily heard through the walls. It was clean overall and the public areas were well kept, but it is just average in every way.
Stayed 5 nights in Dec 2024
Verified

8/10 Good

Derya

Temiz biraz eski bir otel
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Derya

Liked: Cleanliness, staff & service, amenities
Personeller harika ; her konuda yardımcı olmak için uğraşıyorlar. Çok da kibarlar . Odalar temizdi . Tek problem yarım pansiyonda dahi akşam yemeklerinde su dahil her içecek ücretli . Kahvaltıda da saat 10 olunca 3-5 dk içinde herşeyi topluyorlar
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Wifi sorunu

family odanın genişliği iyiydi, oda sessizdi, kahvaltıdan memnun kaldık, kapalı havuz güzeldi. ancak odamızda wifi bağlantısında sorun vardı. konaklamamız süresince söylememize rağmen ilgilenilmedi. Wifi yi odada kullanamadığımız için mağdur olduk.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

corinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bel établissement. Bien situé. Environnement magnifique, entouré de montagnes.
Stayed 1 night in Jul 2023
Verified

6/10 Okay

eden

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was ok but too old and like pic
Stayed 3 nights in Mar 2022
Verified

8/10 Good

nicola

Liked: Cleanliness, staff & service
Things we liked: - amvrosia restaurant- very good food - the bar - the spa, except the pool - good personal Things we didnt liked: - the heating system of tge hotel is electrical. ls noisy and not working too much. It was cold in the room, even if we let it worked during all nights. - the pool is small and need some amenties
Stayed 3 nights in Jan 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Great location, good food, large breakfast buffet and lovely staff.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Filipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Perfect location, lovely staff and nice amenities.
Stayed 1 night in Dec 2021
Verified

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

Correct, plus 3.5 étoiles que 4

Séjour l'été, en couple Les + : Chambre spacieuse, lumineuse et confortable, bon petit déjeuner, piscine extérieure, parking extérieur à proximité, proche du centre ville Les - : spa n'est pas très bien entretenu (1 sauna et 1 hamam ne fonctionnait pas) et ferme tôt (19h), globalement l'hôtel aurait besoin d'un bon rafraîchissement
Stayed 3 nights in Aug 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Établissement bien mais bon 5 étoiles quand même je ne pense pas
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Für ein bulgarisches Hotel wirklich super freundliches Personal (sind ja aber auch viele aus Griechenland). Shuttle Bus zum Lift. Sehr schönes Zimmer durch Upgrade, vielen Dank!
Stayed 2 nights in Feb 2020
Verified

6/10 Okay

idan

Disliked: Cleanliness, staff & service

Meh...

Very dirty room - we stayed a week and the floor wasn't cleaned once. Tiny TV ~22 inch. Soap and other amenities were replaced inconsistently, and further requests from the cleaning staff were ignored. Subpar gym - very small, 1 partially busted cross trainer, very low variety of free weights, 1 bench, no bars or plates, equipment isn't maintained and staff doesn't know the equipment or how to use it. Air conditioner works but you unexplainably need to set it to cooling for it to heat up the room, and it then constantly shows the temperature in the room is 50c. The room is pretty big. The breakfast is very good, though the menu is constant. The WIFI is PHENOMENAL. They spent the money for ubiquity APs spread across each floor, and the speed and reception is incredible compared to other hotels we've been to. Room service wasn't too expensive and was pretty good.
Stayed 7 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations. The hotel was very well situated, very reasonably priced for the suite we booked. Very friendly and professional staff. Best of all was the onsite sky shop.
Stayed 5 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

Don't book this hotel

I am writing this review since this hotel is presented as a 5-star hotel, but in my opinion, it is a good 3-star hotel and a very bad 5 start. Shuttle, the hotel is far from the gondola, which means you heavily rely on the hotel shuttle, the last shuttle departs from the gondola parking to the hotel at 5, which means you need to end your ski day at 3:30, no apre ski, not even a full day of a ski is available. We were 3 people at the room, but they constantly, every day, gave us 2 robes for the spa and we needed to ask every day a new robe for the third person. Instead of having a bottle of water every day, we had only one, and only on the first day, it was not renewed the following days. The food in the main hall for breakfast and dinner is meh, not a lot of variety, the restaurant in the hotel is good but very expensive. The spa is ok, for a 4-star hotel, but since I paid and this hotel is presented as 5 stars, it is not a good spa at all. The waiters at the food court don't know English, which means that when we asked for an espresso, we were changed 8 euro for 2 cups of 50ml espresso, it was not explained for us. we paid approx 800 euro for 3 nights, I believe this hotel worth 45 euro per night.
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous- period!

Fabulous from A-Z
Stayed 3 nights in Dec 2019
Verified

8/10 Good

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Next time in Bansko - I'll book this hotel again !

Stayed for 3 nights. The room was very wide & comfortable the stuff were very helpful & breakfast was good.
Stayed 1 night in Oct 2019