Deluxe Triple Room | 1 bedroom, desk, iron/ironing board, free WiFi
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Reviews of The Bridge House Hotel

3 out of 5
The Bridge House Hotel
Reigate Hill, Reigate, England

Reviews

6.0
Rating 10 - Excellent. 52 out of 523 reviews" "
Rating 8 - Good. 138 out of 523 reviews" "
Rating 6 - Okay. 143 out of 523 reviews" "
Rating 4 - Poor. 102 out of 523 reviews" "
Rating 2 - Terrible. 88 out of 523 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Em

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An enjoyable stay, would recommend to anyone. Will be staying again.
Stayed 2 nights in May 2024

6/10 Okay

Mark

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The property name is inconsistent with the services delivered. There is no bar or restaurant. There is no provision for a breakfast (i.e. no a.m. meal) and no obvious sign of hotel staff, aside from an receptionist. The bedroom is well equipped and comfortable. Ensuite bathroom is clean and very adequate. The room provides a clothes iron, and an ironing board, which is useful. Car parking space is plentiful, possibly because the property was almost empty. I requested a single room, and was upgraded to a double room. There is plenty of unoccupied room availability, on a Sunday night, ahead of an early start to the working week. Something is missing. The property is clean, but is the hotel equivalent of a ghost-town. It is situated sufficiently proximate to London Gatwick Airport, It has potential, but there's a great deal of work ahead to be carried out,
Stayed 1 night in May 2024

4/10 Poor

Cameron

Liked: Staff & service
Stayed 1 night in May 2024

4/10 Poor

Rogers

Travelled with partner
Poor maintenance and cleanliness.
Stayed 2 nights in May 2024

8/10 Good

Dell

Liked: Cleanliness, staff & service
The room was basic but clean
Stayed 2 nights in Apr 2024

2/10 Terrible

Julia

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

2/10 Terrible

Louisa

Stayed 4 nights in Mar 2024

6/10 Okay

Anita

Travelled with family
Liked: Amenities
Parking fine. Bathroom needs updating. Nice gesture of tea, coffee, biscuits and toiletries.
Stayed 1 night in Apr 2024
Response from Joey on 21 May 2024
Sorry for the unpleasant experience you had with us, Anita! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Joey

8/10 Good

DAVID

Travelled with partner
Liked: Cleanliness, staff & service
Second stay, convenient for us as another late arrival at gatwick, this time only got to hotel at 0130, no problem.basic, but clean and welcoming
Stayed 1 night in Mar 2024
Response from Barbara on 21 May 2024
Hello, David! Thank you for putting your encouraging words into our day. Glad you really enjoyed our services. Regards, Barbara

2/10 Terrible

Dharmesh

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was uncomfortable. Felt itchy throughout the night. Extremely outdated hotel. Needs a full renovation. Shower had no pressure Toilet was leaning and could it all night. Rooms were extremely cold. Walls are super thin could hear next door talking at 3am.
Stayed 1 night in Mar 2024
Response from Joey on 21 May 2024
We are sorry to hear about your experience, Dharmesh! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff really pleasant and helpful; very grateful for their help and assistance during the stay. The general standard of the hotel was OK. Our room was clean and beds comfy (but i like soft matress) but bathroom grim, with a shower barely usable as water too hot, or a trickle if not so hot. Could not get live TV, only radio on a TV app. No lift..quite a few stairs. I wouldn't stay again.
Stayed 2 nights in Mar 2024
Response from Tim on 21 May 2024
Thanks for your kind and lovely words, Deborah! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tim on 21 May 2024
Hi, Michael! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

8/10 Good

Adrian

Liked: Cleanliness, staff & service
The hotel was fine as i needed at short notice and econmy. As i don't drive it was 25 mins walk from the station. And uphill. All of which does not detract from the friendly helpful greeting and the basic but very clean room (they might want to have the bank at the rear of the hotel cleaned!) If youre driving and want a basic stay ovenight without Gatwick prices
Response from Tim on 21 May 2024
Hi, Adrian! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Tim

2/10 Terrible

Andretto

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken, loose bathroom floor tiles with dirty grout. Shower water pressure barely comes out of the shower head on its most powerful setting, hardly a dribble on the weak setting. Corridors stank of sewage like an open drain. Highly unrecommended.
Stayed 1 night in Mar 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service
Generally fine so no problems
Stayed 1 night in Mar 2024
Response from Noah on 21 May 2024
Loved to hear this, Peter! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Noah

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Noah on 21 May 2024
Thanks for the positive rating, Peter! Hope to welcome you again soon. Regards, Noah

6/10 Okay

Jakob

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Noah on 21 May 2024
Glad to see that you have rated us positively, Jakob! Do give us more chances to delight you in the future. Regards, Noah

2/10 Terrible

Dale

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Barbara on 21 May 2024
Sorry for the unpleasant experience you had with us. Dale! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Barbara

10/10 Excellent

Linda, Stoke-on-Trent

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So a great atmosphere and amazing staff, even when it ead 11 pm
Stayed 2 nights in Feb 2024

8/10 Good

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ability to book in 24/7. Rooms are quite dated, but clean. All lights & sockets (some with usb) worked. Bit concerned about party noise when we arrived at midnight, but room was well away. For the rate its fine - we flew into Gatwick and used it to rest overnight, its only 20 minutes from South Terminal and free parking.
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome, big room with view, very clean. Convenient location for M25 and Reigate.
Stayed 1 night in Jan 2024

4/10 Poor

Gemma

Disliked: Cleanliness, property conditions & facilities
Hotel needs Alex Polizzi to visit
On arrival hotel was very dated, they were setting up for 3 different parties so lots of chaos in reception and out the front. We were told breakfast would not be available in the morning because of the functions. Room was large but very dated. Carpet full of stains and clumps of black hair all over obviously hadn’t been hoovered properly. Bathroom was clean however the shower did not work hardly at all, the handle to change the flow had snapped off so i had the tiniest flow of water to try and wash my hair. Worst shower i have ever had. Turned the aircon on as it was stuffy but quickly turned it off as it smelt. Bed was very comfy and clean that was the best part. Could only get bbc 1 and bbc2 on tv,
Stayed 1 night in Sep 2021
Response from Cheshta on 20 Sept 2021
Hi, Gemma! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Get what you pay for
Tired, dirty and in desperate need of refurbishment.
Stayed 1 night in Sep 2021
Response from Jane on 12 Sept 2021
Sorry for the inconvenience, Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Jane!

6/10 Okay

Jenna

Business traveller
Disliked: Staff & service
Last minute cancellation
My booking was cancelled by the hotel the day before due to ‘unforeseen circumstances’ leaving me in a difficult situation having to book another hotel last minute. As I was looking for another place to stay, I saw this same hotel available at double the price. So the hotel had cancelled my stay so that they could charge a higher price. I contacted the hotel to complain but got nowhere- terrible customer service avoid booking here!
Stayed 1 night in Sep 2021
Response from Jon on 10 Sept 2021
Hi, Jenna. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jon

4/10 Poor

Chris

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor stay
I would not recommend staying at this hotel. It is like something out of the 1970's. Needs to be knocked down. Room was the furthest room possible. Bar not open in the evening. No water in the bathroom and a very cold shower in the morning.
Stayed 1 night in Sep 2021
Response from Jane on 11 Sept 2021
Hi, Chris! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!

4/10 Poor

Kerri

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Honestly….you couldn’t pay me to stay here again. Which is a shame because the staff are really accommodating and friendly. It’s just that it was so unclean,
Stayed 1 night in Aug 2021
Response from Cheshta on 17 Sept 2021
Hi, Kerri! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

8/10 Good

A

Liked: Staff & service
Clean and tidy and helpful staff Shower could have been a bit more forceful and tv only had a few channels
Stayed 1 night in Aug 2021
Response from Cheshta on 17 Sept 2021
Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ivy

2/10 Terrible

Andy

Disliked: Staff & service
Stayed 1 night in Aug 2021
Response from Cheshta on 17 Sept 2021
Hi, Andy! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Won't be staying again.
We booked the deluxe double - £72. The lights in the room didn't work and the TV didn't work. Went to reception they gentleman informed us that of the two other deluxe rooms that they had - one was booked and the other TV didn't work either. We were given a standard double - with no refund on the price difference. The gentleman on reception was nice enough. The room was very run down. Bathroom walls and doors were wooden panels and were gross - split, clear damp and just dirty. The Bed was uncomfortable with greasy handprints on the headboard. On leaving the room - after a bad night's sleep we found woodlice crawling around the carpet. Absolutely disgusting.
Stayed 1 night in Aug 2021
Response from Tim on 23 Aug 2021
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Ammy on 17 Sept 2021
Hi, Chris! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Amelia.

2/10 Terrible

Sherri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting hell hole
This hotel needs to be shut down ! It’s absolutely disgusting and I wouldn’t let my dog sleep in those rooms ! The corridors smelt disgusting, dead moths on the floor including our room ! Our room was damp cold and extremely dirty ! The tv did not working in any of the rooms and it has been like this for months, I did not stay here I asked for a refund and the manager would not give me one , I had to find somewhere else to stay adding cost on to my stay ! Absolutely disgusting dirty hell hole that needs shutting down !
Stayed 1 night in Aug 2021
Response from Andre on 9 Aug 2021
Apologies for the problems you had faced, Sherri! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Andre

2/10 Terrible

Emma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a flag ship terrible I want a refund
This site should not be on your web site it is misrepresented it is really poor quality we had to leave ans couldn’t stay Telephone number on your site for the hotel didn’t work and only managed to get through to Indian call centre
Stayed 2 nights in Jul 2021
Response from Cheshta on 3 Aug 2021
Hi, Emma! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Caroline

Disliked: Staff & service
Stayed 2 nights in Jul 2021
Response from Cheshta on 17 Sept 2021
Hi, Caroline! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ivy

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never go to OY0 Bridge House
The hotel was dismal right from reception through to and including the room. The corridors were a rabbit warren if wirn oyt caroets abd stairwelks, windiws wedged ooen, blinds blown inside out, buckets collecting rain water through ceilings. The room had a very broken mirror wardrobe, unusable with an upright runner hanging into the room, broken bathroom floor tiles and threadbare carpet, with an extremely rusty unkempt balcony. Smelt musty, with cigarette smoke smelling pillows Enough said ....
Stayed 2 nights in Jul 2021
Response from Cheshta on 18 Aug 2021
We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Ivy

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was very tired 40 rooms only 3 occupied. Our room was a deluxe. The mirror wardrobe door was broken and cracked. A floor tile in the bathroom was loose and broken and so was a trip hazard and could cause cut feet,. The light above the mirror in the bathroom didn't function and a ceiling light was also not functioning. One bedside reading light didn't work. Only positive was the standard of breakfast and the waiter was very pleasant and helpful.
Stayed 1 night in Jun 2021
Response from Marie on 22 Jun 2021
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Marie!

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was unlocked and stank of tobacco smoke so unusable. There was only one other room untenanted with a note at the front desk 'Bed is not good". The mattress sank 4 inches so not usable. We had to go elsewhere. Prateek Gurung at the front desk was very helpful and apologetic. I trust Expedia will grant us a refund.
Stayed 1 night in Jun 2021
Response from Gabi on 15 Jun 2021
Sorry for the unpleasant experience you had with us, Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Gabriel!

6/10 Okay

Verified traveller

Bar choice extremely limited. Shower wouldn’t work properly- had to have cold/tepid shower!
Stayed 1 night in Jun 2021
Response from Brian on 4 Jun 2021
Hi, we sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Brian

4/10 Poor

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Leo on 30 May 2021
Hi, Gary! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

2/10 Terrible

Glenn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Better facilities camping
Check in, didn't have the room i paid for but did give me a larger room. No wifi available apart from in grotty reception area. TV was useless, BBC1 & 2 but as the staff explained to every guest who complained, it was due to the weather! All 5 days? No Covid brief or measures in place and no cleaning anywhere. Car parking is free if you can get a space not full of broken beer bottles. Others complained of no lights, no showers and the list go's on. Non of the staff are capable of making a decision regarding complaints no refund offered. Hotels.com need to validate these dumps before advertising on the website.
Stayed 5 nights in May 2021
Response from Arthur on 30 May 2021
Hi, Glenn. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Arthur

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
It was all terrible and I moved out after one night of what should have been four. I am currently awaiting a refund
Stayed 4 nights in May 2021
Response from Marie on 26 May 2021
Hi, We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Marie!

6/10 Okay

Jasen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Jack on 21 May 2021
Hi, Jase. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jack

6/10 Okay

Vimal

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Decent cheap stay
Well, I stayed in a double room. It was quite cheap stay, not expecting much. The carpet was really old and not very clean. Bathroom was decently clean. Stayed overnight and it was comfortable.
Stayed 1 night in May 2021
Response from Marie on 19 May 2021
Hi, Vimal! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!

6/10 Okay

Verified traveller

Business traveller
Okay stay
Fine for one night.
Stayed 1 night in May 2021
Response from Cheshta on 9 May 2021
Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay an amazing experience next time. Regards, Jacob

4/10 Poor

GARY

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First and last time
Cleanliness was at a minimum, certainly no deep clean anti CoVid in evidence. Trying to get hold of their self proclaimed excellent customer service was a nightmare, going through a whole automated procedure to get cut off...everytime...on a direct line number? Non of the TV 's were working, I got told it was the one in my room that was faulty, yet talking to my work colleagues the next day, none of theirs were working either. One morning I was half dressed in my room and a member of staff just walked into my room. His excuse was he didn't kno anyone was in there. Another evening I returned to my room and the door was open...not just unlocked...it was open. I would have to be exceptional desperate to use this chain again. First and last time.
Stayed 4 nights in Apr 2021
Response from Cheshta on 6 May 2021
Hi, Gary! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Jacob

4/10 Poor

Dan

Disliked: Property conditions & facilities
Stayed 1 night in May 2021
Response from Cheshta on 3 May 2021
Hi, Dan! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Jacob

4/10 Poor

GARY

Business traveller
Disliked: Staff & service, room comfort
nightmare
Bed was soft and worn out tv didn't work customer service was a nightmare to get hold of one moring a member of staff just came into my room another evening i found my door unlocked
Stayed 3 nights in Apr 2021
Response from Leo on 3 May 2021
Hi, Gary! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Alex

6/10 Okay

Verified traveller

ok
Stayed 1 night in Apr 2021
Response from Leo on 20 Apr 2021
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex

8/10 Good

Tess

Business traveller
Liked: Cleanliness, staff & service, room comfort
A little gem at a great price
Great service, staff couldn't do enough for me - when I locked myself out of my room the receptionist just laughed and came with me to let me back in. Parking is great - right in front of the hotel and FREE a bonus in Reigate. Location is great for hiking (over the bridge to the Downs which take you to Denbies/Box Hill and well beyond. Wifi was good - TV didn't have all the channels but enough to keep me entertained. Phone wasn't working but not an issue for me. Hotel a shabby - could do with a facelift, but rooms clean and unusually spacious with everything you would need (except a fridge) and I got a double with a south facing balcony which was great as weather was unusually glorious for the time of year. Kettle in room with plenty of tea/coffee/ biscuits. Best of all was the price - splendid value. Would definitely stay again
Stayed 1 night in Mar 2021
Response from Leo on 1 Apr 2021
Hi, Tess! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Alex