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"Tucked away in a delightfully convenient location—close enough to the pulse of the city, yet far enough to feel like a true retreat—this hotel is a shining example of what modern hospitality should feel like. From the moment I stepped through its doors, I was met with warmth, grace, and professionalism that elevated my stay beyond mere comfort. The staff here are nothing short of extraordinary. Genuinely friendly and impeccably trained, they strike the rare balance between attentiveness and discretion. Every request was met with a smile, and their seamless coordination behind the scenes ensured my experience felt effortless from check-in to checkout. Cleanliness is clearly a cornerstone of this hotel’s philosophy. My room was spotless, fresh, and thoughtfully arranged—like a haven waiting to be discovered after a long day. Crisp linens, gleaming surfaces, and a soft, calming scent set the tone for restorative rest. Each meal was a culinary delight. Breakfast in particular deserves special mention—not just for the variety of fresh and delicious offerings, but for the absolutely stellar service from Gabrielle. Despite the breakfast room being bustling with guests, Gabrielle remained a pillar of poise and professionalism. Always smiling, never flustered, she ensured every guest felt attended to with care and genuine warmth. Her dedication made mornings something to look forward to. "

"The staff were friendly and polite, the hotel was very clean. Our room was clean and well equipped but the air conditioning was broken but the hotel did provide a tower fan to try to keep the room cool. The evening menu is limited but at least there was a bar with some hot food. Good tip! If you’re going out to eat make sure you make a reservation as we tried several different restaurants and they were all fully booked. "

"Clean room with comfortable beds. Lovely area with good restaurants. Very helpfull staff. We paid for two nights of parking. The second night we arrived late and the parking lot was full and there was no place to park. The staff helped us find parking in the area and the next day we got the parkings fee back."

"Good location to famous spa"

"We have had the pleasure of staying here 3 times over the past few years. It’s a great location, the staff is friendly and attentive. The rooms are well appointed, comfortable, clean and spacious. "

"Wonderful hotel. I come back every year."

"Good location and easy to access by car with good private parking. Only 20minutes walk from town centre, and next to the station and zoo"

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"Loved it. Beautiful room, comfy. Beautiful hotel. Great breakfast. Wonderful facilities. East walk to downtown. 10/10! "