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"I booked this hotel through Expedia because it had a 4-star rating, excellent reviews, and showed a location just 0.44 km from Mall Road. Unfortunately, the experience was extremely disappointing and felt misleading. The overall cleanliness was unacceptable. Carpets in the room, reception, and hallways looked extremely dirty. The furniture fabric and cupboards were very dirty, baseboards were not clean, the floor had burn marks, and even the room phone had accumulated dust on it. The washroom had a strong drainage smell and the tiles were not properly cleaned. While the staff were friendly, the condition of the property is far from what anyone would expect from a 4-star hotel. The rating and reviews online do not reflect the actual condition of this place. "

"Staff was super friendly at front desk very helpful. "

"The hotel had a calm and peaceful atmosphere, and the views were truly amazing."

"We visited Manali as part of our trip to India. I choose Tiaraa in Manali after a bit of research. Even though I did research, I was still a bit afraid of the place have choose to stay. I am glad I made the choice to stay at Tiaraa in Manali. As we entered the front staff made us feel welcome and directed us to our room. The room was clean, beautiful timber interior and most importantly the bathroom was clean and fitted with nice fixtures. The restaurant in hotel also served tasty, hygienic food and the staff in restaurant was really caring, polite and helpful to all the guests. I will definitely recommend anyone heading to Manali to stay at Tiaraa."

"Great place but expedia is providing misleading information on the hotel page."

"Excellent service , ambience and courteous staff. "

"Good"

"Washroom cleanliness can be improved further. There were some stains on the couch. "