I booked 3 rooms in the property, 2 superior & 1 club.1) Room1(Superior):The size & room amenities were decent.The ac was directed towards the sleeping area & could not be controlled.So we had to turn it on/off so as to regulate the temperature which i thought was a pain. The bathroom wasn't designed as it should be for a 4* hotel.The tap fittings were outdated & wasn't functioning well.Hot water in the bathroom was very scarce.2) Room2(superior):The A/c in this room did not work & we had to repeatedly call the maintenace to fix.There was an infant in this room and it was terribly hot to stay without the a/c.Even after repeatedly complaining they did not or could not fix it & the guests in the room spent the whole evening in another of our room.Finally close to midnight they gave us another room which also had a faulty a/c.We were tired & gave up.Bathroom in this room was great.3) Room3(club room):Had booked a club room for my parents as the size was bigger but here again the nightmare with the a/c continues.Similar situation as the Room 2 & finally after mid night this room was also changed to the adjacent one and they provided with a cooler which i think is creepy because if i had to book a room with air cooler i would have looked for a hotel which is cheaper and not pay ridiculous amount.The next day we continued with 2 rooms as the hotel promised better service which to an extent they did.But I cant forget all that happened previous night. Staffs were friendly.
A verified traveller from Berlin stayed at Goldfinch Hotel
Posted 11 months ago