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Reviews of Hotel San Francisco de Quito

3 out of 5
Hotel San Francisco de Quito
Sucre Oe 3-17 y Guayaquil, Centro Histórico, Quito

Reviews

8.8

Excellent

Rating 10 - Excellent. 144 out of 260 reviews" "
Rating 8 - Good. 77 out of 260 reviews" "
Rating 6 - Okay. 26 out of 260 reviews" "
Rating 4 - Poor. 9 out of 260 reviews" "
Rating 2 - Terrible. 4 out of 260 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 3 nights in May 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Gerente on 6 May 2024
Thanks for your stay! we are happy to know you liked our Hotel.Kind regards,

10/10 Excellent

Keith, Chepstow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really good and helpful. A good breakfast each day. Really central in the old city for easy access to all areas. Well recommended
Stayed 2 nights in May 2024
Response from Gerente on 6 May 2024
Dear Keith,Thanks for your comments! we are very happy to know you enjoyed your stay with us!Thanks for your stay!Kind regards,

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is exactly in the center city. It's walkable. The staff is very friendly and helpful.
Stayed 5 nights in Apr 2024
Response from Hotel San Francisco de Quito on 3 May 2024
Dear guest,Thanks for your review.Kind Regards Hotel San Francisco de Quito

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gerente on 22 Apr 2024
Dear Joseph,Thanks for you stay, we are very happy to know you enjoyed your stay with us!Kind regards,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gerente on 22 Apr 2024
Dear Sarah,Thanks for taking the time!We are happy to know you enjoyed your stay with us!Kind regards,

10/10 Excellent

Jennifer

Stayed 3 nights in Jan 2024
Response from Gerente on 3 Apr 2024
Dear Jennifer,Thanks for taking the time!We are glad to know you enjoyed your stay with us,Kind regards,

10/10 Excellent

Susan Karch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restored house was a lovely place to stay, with a lot of history. The room was very large and comfortable. It was safe during the daytime, but in that area of Quito, we did not walk after dark.
Stayed 3 nights in Feb 2024
Response from Gerente on 4 Mar 2024
Dear Susan,Thanks for your comments!We are very happy to know you liked our Hotel!! and enjoyed your stay with us!Kind regards,Sara

10/10 Excellent

Savanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cool stay! The 4th building in Quito with incredible history. Wonderfully welcoming staff happy to share local restaurant favorites as well as the history of the building and Quito. The vibe is the breakfast area was fitting to the old jail quarters. The view from the top veranda: breathtaking! Loved walking right out to the Saturday bustle of OldTown Quito. Easy $20uber ride to and from the airport. Loved the quirks but definitely needed the sleep noise app. Windows to the hall for ventilation added to the vibe of this vintage stay.
Stayed 1 night in Feb 2024
Response from Gerente on 16 Feb 2024
Dear Savanna,Thanks for your comments!We are very happy to know you liked our Hotel and enjoyed your stay wth us!Kind regards,

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for exploring downtown Quito. Very secure property with a 6th floor terrace and panoramic view of the surrounding area. Very unique, historic property.
Stayed 2 nights in Feb 2024
Response from Sara on 14 Feb 2024
Thanks for your comments! this will help us to improve and keep our good service

10/10 Excellent

Grace

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and warm
Stayed 2 nights in Dec 2023
Response from Gerente on 7 Feb 2024
Dear Grace,Thanks again!!!Kind regards,

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Dec 2023
Response from Gerente on 7 Feb 2024
Dear Grace,We are very happy to know you enjoyed your stayed!!Thanks!

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Gerente on 7 Feb 2024
Dear Terri,Thanks for taking the time, we are glad to know you liked our Hotel!Kind regards,

10/10 Excellent

Byron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Local charm, staff was very helpful and location was perfect
Stayed 11 nights in Jan 2024
Response from Gerente on 5 Feb 2024
Dear Byron,Thanks for your comments!We are happy to know you enjoyed our Hotel.Kind regards,

8/10 Good

Craig, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We stayed a few nights and was happy with the price paid and location. I arranged for airport pick up with the hotel but no one showed up. Fortunately, taxis were plentiful at the airport and cheaper. The hotel courtyard was beautiful, and the location of the hotel was perfect in the historical district. The room itself was very basic and very, very, noisy (from the layout of the hotel, other guests and no soundproofing). Breakfast was simple but adequate. Next time, I personally would stay elsewhere in the city where it is safer to walk at night, and take a cheap taxi to the historical district to visit.
Stayed 2 nights in Jan 2024
Response from Gerente on 5 Feb 2024
Dear Craig,Thanks for your comments.The nicest and most touristic part of Quito is the old town, and it is safe to walk all around during the day, at night you just have to be a little careful as everywhere.Kind regards,

10/10 Excellent

Jose A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel..! Tank Orbitz you the best..! 👍
Stayed 5 nights in Jan 2024
Response from Gerente on 26 Jan 2024
Dear Jose,Thanks for taking the time!We are really happy to know you enjoyed our Hotel.Kind regards,

10/10 Excellent

Sam

Stayed 1 night in Jan 2024
Response from Gerente on 15 Jan 2024
Dear Sam,We are glad you enjoyed our Hotel!!Kind regards,

8/10 Good

Joi

Liked: Room comfort
The room was nice and i was given a heater because it was cold each evening since it was an older building. I was given an iron for my clothing and the concierge was very nice and helpful with providing info on the neighborhood. I used the public train to go to the Aero bus station w/o any problem from his directions. I just didn't have anyone ever change my linen/make my bed or give me clean towels from the time I came until I left from Thurs to Mon. I asked twice to receive them. It may have been do to it being a holiday and ppl were off. The breakfast was really good and the staff there was really nice.
Stayed 3 nights in Dec 2023
Response from Gerente on 15 Jan 2024
Dear Joi,We are glad to know you enjoyed our Hotel!About towels, we have a sign that sayd if you want them to be changed, pleae leave them on the sink, otherwise hunging, this is for ecological issue, so we don't use more water and soap. So maybe you left the towels hunging, that means you are going to re use them.Kind regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely character hotel
We stayed three nights in this historic hotel. The hotel has lots of charm, the staff were very friendly and helpful. Located in the Centro Historica it was a short walk to the sights. The room was clean and the breakfast was good. Can be a bit noisy on the upper floors so might want to bring earplugs but the location more htna made up for that.
Stayed 1 night in Dec 2023
Response from Gerente on 8 Jan 2024
Dear James,Thanks for your comments, we really appreciate them!We are happy to know you enjoyed our Hotel!Kind regards,

8/10 Good

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angel
Lovely old and historical building converted to a hotel, however it lacks the comfort and facilities of a modern hotel, something to consider! The location is superb, right at the historic center!
Stayed 3 nights in Dec 2023
Response from Gerente on 2 Jan 2024
Dear Angel,Thanks for your comment, when you stay in an old building it would be never like a new hotel, for example we can not have elavator, but we have the History and arquitecture that no other building has, and that's what our guest love.Kind regards,

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Gerente on 27 Dec 2023
Dear James,We are very happy to know you enjoyed your stay with us.Thanks!Kind regards,

6/10 Okay

Zack

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sara on 14 Feb 2024
Thanks for your comments! this will help us to improve and keep our good service

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and helpful. The location could not be better. Beautiful old hotel with great atmosphere
Stayed 2 nights in Dec 2023
Response from Gerente on 18 Dec 2023
Dear Tara,Thanks for taking the time to comment about us, we are very happy to know you enjoyed your stay with us!Kind regards,

10/10 Excellent

Lucian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Gerente on 18 Dec 2023
Dear Lucian,Thanks for taking the time, we are very happy to know you enjoyed your stay with us!Kind regards,

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gerente on 13 Dec 2023
Dear Cathy,Thanks for taking the time!Kind regards,

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gerente on 12 Dec 2023
Dear Antonio,Thanks for taking the time!Kind regards,

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Old building and the staff is super helpful
Stayed 3 nights in Dec 2023
Response from Gerente on 12 Dec 2023
Dear Tara,We are glad to know you enjoyed your stay with us!Thanks for taking the time to write about us!Kind regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff
Wonderful helpful staff that went above and beyond to help me after losing my cell phone. Highly recommend this 425 year old building now a hotel.
Free breakfast in an old prison tunnel
Phone says it all
Description of the breakfast tunnel
Stayed 7 nights in Dec 2023
Response from Gerente on 11 Dec 2023
Dear David,Thanks for your comments!We really appreciate you took the time to write about us and we are glad you liked our Hotel.Kind regards,

10/10 Excellent

Suzanne

Stayed 1 night in Nov 2023
Response from Gerente on 18 Dec 2023
Dear Suzanne,Thanks for taking the time to comment about us, we are very happy to know you enjoyed your stay with us!Kind regards,

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, historic hotel. As it is a very old building it was loud, but very beautiful and the staff was lovely!
Stayed 2 nights in Nov 2023
Response from Gerente on 11 Dec 2023
Dear Karen,Thanks for taking the time to write about us!We are glad to know you enjoyed your stay with us!Kind regards,

2/10 Terrible

Oscar

Disliked: Cleanliness
Unfurtunately i received the wrong room.. to small and too expensive
Stayed 1 night in Oct 2023
Response from Hotel San Francisco de Quito on 6 Nov 2023
Dear guest,According to your reservation you requested a single standard room, and we gave you the room acoridng to this website, I am really sorry If the website give you the wrong information.Kind RegardsHotel San Francisco de Quito

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only problems were Wi-Fi reception and small room. Otherwise area in old town nice within walking distance to plaza. Nice restaurants off the plaza. Staff very helpful breakfast included
Stayed 2 nights in Oct 2023
Response from Gerente on 22 Nov 2023
Dear Jerry,Thanks for your comments, they always help us to improve.We are glad to know you liked our Hotel!Kind regards,

10/10 Excellent

Eduardo

Stayed 7 nights in Sep 2023
Response from Gerente on 22 Nov 2023
Estimado Eduardo,Gracias por tomarse el tiempo de calificar nuestro Hotel, estamos felices de saber que estuvo satisfecho en su estadía!Saludos cordiales,

8/10 Good

Javier, brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest place to stay in central Quito at this price point. Staff is super friendly/helpful. Courtyard is really pretty with a rooftop that opens. Amazing view from rooftop.
Stayed 1 night in Sep 2023
Response from Gerente on 19 Sept 2023
Dear Javier,Thanks for your comments! we are really happy to know you liked our Hotel.Kind regards,

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Victoria

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
8 night stay Aug.26-Sept 3
We spent 8 nights here. We started the first night in a room in the main building. The noise was so loud that we asked to move and were put on the 4 floor way in the back. We loved our new room minus all the stairs. But the old historic hotel really grew on us and all its flaws were easy to understand when you take into consideration how old the building is. The issue that can not be overlooked is SAFETY. This hotel requires you to buzz in and out of the building. Unlike other hotels in the historic district that have a security officer this one does not. You are relying on the one staff person after 6 pm to buzz you in. We were left outside ringing the buzzer over and over on two nights. Both nights were before 8 pm. The first night was for 10 minutes the second 20 minutes. An older gentleman stayed with us the second night because HE was scared for our SAFETY. The historic district is TOTALLY NOT SAFE AT NIGHT. YOU CAN NOT LEAVE YOUR GUESTS LOCKED OUT OF THE SAFETY OF THE HOTEL AND ON THE STREETS AFTER DARK. I spoke to the manager and the assistant manager the next day. Both apologized when I told them that the night guy was asleep before 8pm and not sure all the guests (maybe 6 rooms full) were in for the night. For this reason alone I can not recommend this hotel at all.
Stayed 8 nights in Aug 2023
Response from Gerente on 11 Sept 2023
Dear Victoria,Thanks for your comments, we apologise for any inconvenience, it's the first time a guest complains about openning the gate, we are always ready to open it immediately.We do have a guard from 7:00pm to 7:00am.Kind regards,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful , safe ,quiet place to stay....huge room....the breakfast in the 'cellar' downstairs was excellent, everything was fresh and homemade....very friendly and helpful staff...lovely old hotel that looks as good as the pictures online...nice shower with lots of hot water!!! Bottled water in lobby to refill your own water bottles, nice bonus !!
Stayed 5 nights in Aug 2023
Response from Gerente on 12 Sept 2023
Dear Elizabeth,Thanks a lot for your comments, we really appreciate you took the time.We are glad to know you liked our Hotel.Kid regards,

10/10 Excellent

JORGE ARMANDO, davie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very cean and well kept. Staff very friendly and knowledgeable. In a great location. Would stay there again
Response from Gerente on 5 Sept 2023
Dear Jorge,Thanks for your stay and for taking the time to write about us, we are happy to know you liked our Hotel.Kind regards,

10/10 Excellent

Jerry

Liked: Amenities
In historic district near plaza. Lots of activities and interesting events
Stayed 4 nights in Aug 2023
Response from Gerente on 4 Sept 2023
Dear Jerry,Thanks for taking the time to write about us!We are very happy you liked our Hotel!Kind regards,

6/10 Okay

Mark

Travelled with partner
Liked: Staff & service
Disliked: Amenities
First of all, the staff here is fantastic! They are beyond friendly and helpful, and we felt very lucky to have their help, advice, and good cheer. Sadly, though, I don't think I'd stay here again. The atrium is gorgeous, but the rooms are very dark (no windows), the bathrooms smell quite bad, the breakfast is not good, and it is rather loud, as people gather loudly in the atrium and all the rooms face there.
Response from Gerente on 1 Sept 2023
Dear Mark,Thanks for your comments.About breakfast we served the traditional ecuadorian breakfast which is fruit (2 kind), bread, cheese or ham, jam, butter, coffee or tea, natural juice, eggs, we are sorry it was not good for you.Kind regards,

8/10 Good

Shakeel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 4 nights in Aug 2023
Response from Gerente on 1 Sept 2023
Dear Shakeel,Thanks for your coment!! we appreciate it.Kind regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reccomend!
Pleasant and beautiful hotel with friendly and accommodating staff.
Stayed 5 nights in Jul 2023
Response from Gerente on 7 Aug 2023
Dear guest,We are glad you liked our Hotel!Thanks for your stay.Kind regards,

10/10 Excellent

David

Stayed 2 nights in Jul 2023
Response from Gerente on 28 Jul 2023
Dear David,Thanks for taking the time to give us a 10!!We really appreciate it.Kind regards,

8/10 Good

Daniel Alberto, Forest Hills

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Being in an authentic colonial house with beautiful plants and arts. Friendly staff. Quiet rooms. And walking distance to historical places.
Stayed 5 nights in Jul 2023
Response from Gerente on 28 Jul 2023
Dear Daniel,Thanks for taking the time to talk about us, we are happy toknow you liked our Hotel!Kind regards,

10/10 Excellent

Staci

Stayed 2 nights in Jul 2023
Response from Gerente on 7 Aug 2023
Dear guest,Thanks!And thanks for your stay!!Kind regards,

6/10 Okay

Vincent

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Gerente on 1 Sept 2023
Thanks!

6/10 Okay

Yankiel

Disliked: Cleanliness
I liked the breakfast and the outdoor side of the hotel. The inside of the rooms were not that clean. The first room I had, had the pillow cases dirty like fungus and there was a skylight that covered part of bed and part of the shower….yes, the shower. There was no soap/shampoo in the room. The second room was better, but the pillowcases were also dirty.
Stayed 3 nights in Jun 2023

8/10 Good

jose

Stayed 1 night in Jun 2023

8/10 Good

Shirley D

Stayed 1 night in Jun 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
In old town so convenient for cheap restaurants & shops during the day BUT area closes down about 7 & not safe after 8 when police patrols stop. Have to eat before 6 as all restaurants close by 7 as this area is for work & no-one lives here. Hotel in beautiful old building & provides simple breakfast. Staff helpful (though if u speak spanish it helps) Rooms basic & shower needs a long time to run before warm. Amazing view from rooftop Would go back
Stayed 4 nights in May 2023
Response from Gerente on 4 Jul 2023
Dear Andrew,Thanks for your comments!We are glad to know you liked our Hotel.Kind regards,Sara