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"Staff was great, room was very clean and spacious. Hot tub could’ve been warmer, but it was clean. They had a good mix of traditional Costa Rican and American breakfast. I would highly recommend this stay, you get a GREAT bang for your buck! "

"We had a wonderful stay at Los Lagos! The staff were friendly, and then complimentary breakfast was great. The hot springs are very well maintained, as is the rest of the property. Make sure to check out the trails and the viewpoint! Our only comment is that the walls are quite thin so you can easily hear what is going on in the units next to you. Depending on who your neighbours are, this could be a bit annoying. Not much they can do about this though and we would still highly recommend!"

"Friendliest staff you can ask for. Had the basics covered. Breakfast was good."

"Absolutely perfect! Clean room, nice staff, great breakfast, wish we could have stayed longer "

"We stayed in one of the Chato Suites, one of the most beautiful decks and views in my travels. Excellent staff, great breakfast, well designed and maintained pools. I will stay again if I come through"

"Breakfast was great! This is a great location to reach the national park, waterfall, and hot springs. Nice view of the volcano when you're by the pool."

"The Arenal observatory hotel was so beautiful … Located where you could see the Arenal volcano from a lookout point outside the restaurant. We were able to spot variously type of birds in our birding adventure. The breakfast was amazing … our waitress Joseph along with other staff were very professional . Breathing fresh pure air was a great welcome to our lungs . The room was well kept . Overall just amazing"

"The room was very clean but the bed was hard..did not have great sleep. And the reception staff seemed resistant speaking English "

"amazing stay! the most beautiful experience with convenience to the waterfall and restaurants around. amazing staff from the lady at the front desk Esther and Antonio!! loved it completely. Thank you!!"