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"Great 5 star hotel with excellent staff"

"Everything was good, apart from considerable delay with luggage delivery to the room and restaurant service being too slow!"

"Yes"

"Beautiful and very cleaned. Our rooms was huge. Location was great! accessible to malls and restaurant’s and closer to some attractions too! Staffs are Friendly and helpful!"

"Really enjoyed our 3 night stay here at the start of our Malaysia holiday. The hotel is located within an easy 15 min walk to the Petronas Towers and KLCC. Helpfully, the Avis car rental office is also located at the ground floor business lobby, which made out subsequent hire car pickup very easy when we checked out The hotel is of a more traditional, grand style. The rooms have recently been updated and modernised and are very comfortable. The gym was excellent and the outdoor pool very pleasant after a morning of sightseeing in the heat. Lots of fresh towels always available. We had an Exec room which meant we got access to the club lounge where complimentary cocktails/drinks and snacks were available each evening and made for a relaxing start to the evening The staff were always friendly and helpful, particularly so in the main lounge area where we enjoyed relaxing with a drink. Breakfast was excellent as ever for a Sheraton, with lots of choice for all nationalities and the usual polite and efficient service. Would happily stay here again when visiting KL"

"Excellent Customer Service "

"We really enjoyed staying at Mandarin Oriental in KL. The staff were super nice and the concierge helped us bring our luggage upstairs. Check in was simple and there was a welcome drink and cooling wet towel provided. Room was very spacious and king bed was very comfortable. We didn’t want to leave the room "

"The location of this hotel is 100 out of a 100. Express train direct from the airport to KL sentral where the hotel connects to without going outside on the street. Staff are extremely friendly. Hotel is clean and very well maintained. I'll recommend my families to stay here if they go to KL. KL sentral has all the transportation connections and it's a big shopping mall as well. Same can be said to Hilton and meridian, cost a bit more."

"Beautiful hotel with very helpful staff, less than 10min walk to KLCC"