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Reviews of Toshali Sands Nature Escape

4 out of 5
Toshali Sands Nature Escape
Puri-Konark Marine Drive, Puri, Odisha

Reviews

4.0
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 2 out of 3 reviews" "

4.8/10

Cleanliness

4.0/10

Staff & service

10/10

Amenities

4.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Staci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This retreat is lovely and once we got into the room we actually reserved and paid for, we really enjoyed ourselves. Unfortunately I can’t say that the reception person was very friendly or welcoming. We reserved and paid for a “Deluxe Cottage with garden view”, but we were put in a 4th floor room in one of the tall buildings and we were told that the garden view was the view out of the windows, which was a view off of the grounds. I don’t know what the rate was for that room, but probably a lot less than what we had paid. Luckily our persistence trying to explain what room we had actually booked paid off and they moved us. The cottages are gorgeous and peaceful. It is worth noting that the square footage given for the rooms is nowhere near accurate. The cottage was listed as 1600 square feet, but the one bedroom bath were probably 400 square feet.
Stayed 1 night in Apr 2023
Response from Shantanu on 17 Apr 2024
Dear Guest,Greetings from Toshali Sands Nature Escape ,Puri !!I am delighted to receive your positive comments and thank you so much for your rating. It is heartening to note your appreciative comments about our resort. It was certainly a pleasure for us to be at your service. Warm Regards Shantanu Kumar Padhi

2/10 Terrible

Premananda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst service and very rude front office staff. Never stay here.
Stayed 2 nights in Jan 2023
Response from Shantanu on 17 Apr 2024
Dear Guest, Greetings from Toshali Sands Nature Escape , Puri !!At the very onset please accept my sincere apologies for all the inconvenience caused. It is feedback from esteemed guest like you that helps us in striving for a better product and service.Warm RegardsShantanu Kumar Padhi

2/10 Terrible

Rajiv

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why do u give such good reviews as the hotel was terrible. We moved out of the within two hrs of checking in. I need a refund for this stay as had to go to Hotel Mayfair and paid Rs 42000.00 for two rooms for two nights. Please have this matter resolved or will have no option but to look at legal notices etc. Rajiv Goil.
Stayed 2 nights in Mar 2021
Response from Front office on 8 Mar 2021
Dear sir , Greetings of the day !! I am very disappointed after seeing your review . I have checked all your staying experience with our team . You have booked for cottage room which is a single bed room . After your complaint we have upgraded your room to two villa room which having one bed room and a drawing room . Villa is our resort's luxury room . You checked in the morning and checked out from the hotel at late evening after you visit from Puri . We have tried our best to give at most care but you denied to take any service . You was not ready to see the upgraded room also . Warm regards , Front office