1/5 Terrible
SAYED IMTIAZ
Travelled with family
16 Apr 2022
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs
This hotel is not what it claims to be and is at best a Yatri Niwas for the numerous Yatris that throng Puri. I had made a reservation about 10 days ago paying all costs for 2 days of stay. I had a official conference in Puri ending around the same time. My brother was supposed to join me from my home town of Cuttack. I went in the morning to complete the check in Since I am an Odia staying in Delhi, U started conversing in Odia. Don't know whether this was a let down, coz I checked in and left to my conference hotel to complete the same. My brother checked in at 11 am. I completed my conference and came back to the hotel to the room now allotted to my brother. The room was shaby , half done and looked like the one which they give to drivers accompanying family on trip for night stay. The intercom was not working. We were given unsealed ordinary water. This got my goat and I called the reception from my mobile. After giving them an earful on the shabby room and services, one of the team leader appeared at our door step. After I told him that I will not stay unless there is a change in my room, he managed to give me a decent room.
Pathetic service, bad infrastructure and the inability to treat guests with a service attitude is what charaterises this hotel while charging premium tariff . What was supposed to be a good memories for us brothers catching up after 2 and half years turned out to be a sour memory.
Avoid at all costs!
Stayed 2 nights in Apr 2022