2/10 Terrible
Victoria
Travelled with family
14 May 2024
Disliked: Staff & service, amenities, property conditions & facilities
To sum it up I would never stay here again or recommend to anyone. Being an 8 out of 10 thought it would be decent but sadly it wasn't. We were put into a dirty room where the sheets smelled & had visible stains. We asked for the room to be cleaned, it barely was & the bed still smelled. I had to put a t-shirt over my pillow just to be able to sleep as it smelled so bad! Had to practically beg for water bottles and towels. There were 2 water bottles put in the lukewarm dirty fridge along with a half-drunk Sprite. Having diabetes I try to stay hydrated,had to constantly call the frontdesk for water multiple calls every day to get any water. Dont plan to be able to get reservations at any of the restaurants. Their booking system is slow and they only open the reservations 2 days at a time so had to eat at the buffet way more than we would have liked. It was mediocre. We did get reservations at the Dominican restaurant which had excellent food and nice staff. Some of the bar staff was helpful. Sometimes you felt like you were bothering them to do their job esp.the coffee shop. They were making tiktoks & were visibly annoyed at anyone who asked for a drink. We got scammed by the hotel snorkeling service & were only refunded half of our $.To make this trip even better my bathing suit cover up & sandles were stolen off the beach. This was my 2nd time in Punta cana, while the sand is very soft, water so clear and great weather, I would NEVER go to this resort again. STAY AWAY!
Victoria
Stayed 4 nights in Apr 2024