2/10 Terrible
Dzejlana
Travelled with family
11 May 2024
Disliked: Cleanliness, staff & service, amenities
Stay away from this resort! We stayed 10 days. My husband got food poisoning and both kids got hand foot mouth. Daughter had severe. They are only adding clarifier in the pool to make it look clear. Cannot smell chlorine. They worry more about keeping grounds clean than anything else. We had ants in our room, mold in bathroom. Room smelled like septic , bathroom had septic smell too. When we complained they didn’t do anything. In fact, they told us to stay in the room so other guests don’t get scared from how our daughter looked. If they complained we would get kicked out of the hotel . Be aware! Multiple cases of hfm were reported and guest services lied and said they don’t know about it! Met multiple other families with same issues. We were forced to go to ER outside of resort to get clearance to fly home. Paid over $1000 and child was not even examined. Save your money and don’t go here! We spent most of our vacation in the room due to hfm and food poisoning. They make great presentation of food in front in buffet but the kitchens in the back look worse than a barn. Stay away!
Dzejlana
Stayed 10 nights in Apr 2024