Dear Johny,Thank you for sending us your feedback.We regret that you suffered from a digestive disorder whilst in our hospitality. In any case, we cannot blame the food without first doing all the pertinent tests, although we have quality controls up to date in our establishment. Anyhow, we empathize with you and apologize for this experience.Your comments are being forwarded to the corresponding departments, who will make sure to take action of improvement.We hope to have the pleasure of your company in the not too distant future and we are very grateful for your opinion.Best regards,Online Reputation ManagerIberostar Dominicana

Dear Slava,Thank you for allowing us to be your hosts on your recent visit to the Dominican Republic.Our primary goal is to provide our guests with an enjoyable vacation, and we deeply regret not meeting your expectations on this occasion. Your feedback is important to us, and we will share it with our management team to make the necessary improvements.We hope to have the opportunity to offer you a better experience in the near future.Regards,Online Reputation ManagerIberostar Dominicana

Dear Ali,First and foremost we want to take this opportunity to express our appreciation for your friendly review of our hotel. Also, we are grateful for your constructive feedback, we are always happy to receive suggestions on how we can improve our hotel to intensify our guest satisfaction wherever possible now and in the future.Once more we want you to know that your description is appreciated. We hope to have the honour to repeat this experience for you soon.Best Regards,Online Reputation ManagerIberostar Dominicana

Dear Imelda,We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared.We look forward to welcoming you again, very soon.Regards,Online Reputation ManagerIberostar Dominicana

Dear Juliet,Although we sincerely regret reading that your holiday at our hotel was not to your liking, we are grateful that you have taken the time to send us your review.With reference to the inconveniences you experienced regarding food, room, beach, and pool, we take note of your comment, and we regret the impression received. Excellence in service in all areas is our strength, and we work with enthusiasm so that it continues to be so. We are sad that during your stay we did not manage to conquer you with the personalized treatment that characterizes us. Please rest assured that we have taken your concerns seriously. We are glad that our colleague Dahiana could help you get the vacations that you deserved.We sincerely hope you will allow us another opportunity in the future to provide you with an improved experience.Kind regards,Online Reputation ManagerIberostar Dominicana

Dear Juanita,Thank you for choosing our Resort as your most recent holiday destination. We are saddened to hear that our cuisine did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We have shared your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work. In the future may we invite you to personally transmit, during your stay any complaints or suggestions that you may have and allow us to intervene and make your holiday even more enjoyable.Once again, thank you for trusting us with your rest. We hope to have the chance to welcome you again for a real Iberostar experience. Best regards, Online Reputation Manager Iberostar Dominicana

Dear Noelle,We are very happy to learn that you had such a great time with us and want to thank you for sharing your experience with others. We welcome and value your ideas because with them we can achieve our goal of providing perfect holidays for them. Therefore we will, of course, take note of your valuable feedback and will relay it to the appropriate management for their consideration.Again we thank you for this constructive review of our hotel and hope to be seeing you again soon.Best Regards,Online Reputation ManagerIberostar Dominicana

Dear Nicole, Although we sincerely regret reading that your holiday at our hotel was not to your liking, we are grateful that you have taken the time to send us your review. Gastronomy and excellence in service is one of the pillars of our establishment, therefore we regret that this was not the impression that you received on your latest visit, we do apologize for this and have taken note of your comments to use them as constructive critique to constantly improve and maintain our standards. Once more, we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home. Best regards, Online Reputation Manager Iberostar Dominicana

Dear Sherry,We would like to express our appreciation to you for this wonderfully positive review. It would be an honor to serve you again in the future and until then we wish you all the best.Regards,Online Reputation ManagerIberostar Dominicana

Dear Erin,We sincerely apologize for the inconveniences you experienced during your recent stay with us. Your feedback is invaluable, and we will certainly share it with the relevant departments to address the issues you encountered. Once again, we apologize for any shortcomings you experienced and thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experienceRegards,Online Reputation ManagerIberostar Dominicana

Dear Geoffrey,Thank you for sending us your feedback, we are very pleased that you enjoyed your stay. Please come back and visit us again soon.Regards,Online Reputation ManagerIberostar Dominicana

Dear Noshir,Thank you very much for your comment and for sharing it with us. It is a pleasure to know that you enjoyed our facilities and we hope to welcome you again in the future.Best regards,Online Reputation ManagerIberostar Dominicana

Dear Guest, Although we sincerely regret reading that some aspects of your holiday at our hotel were not to your liking, we are grateful that you have taken the time to send us your review. Please rest assured that we will be addressing your concerns, and we hope that you will allow us another opportunity at one of our hotels in the future. Best regards, Online Reputation Manager Iberostar Dominicana

Dear Sean,We would like to sincerely apologize for the disappointing experience you and your family had during your recent visit. We are truly sorry that we fell short of meeting your expectations, especially on such a special occasion like your daughter's birthday.Our team prides itself on providing excellent service and creating unforgettable experiences for our valued guests. It is disheartening to hear that we failed to deliver on this commitment during your celebration. We understand the importance of celebrating milestones, and we deeply regret that your experience did not live up to the standards we strive to maintain.We take your feedback seriously, and I want to assure you that we are thoroughly investigating the incidents you mentioned. It is our priority to address the issues you faced to prevent similar occurrences in the future. We appreciate your patience and understanding as we work to improve our services. It was not our intention to let you down on this special day.Once again, we sincerely apologize for any frustration or disappointment caused. Your satisfaction is of the utmost importance to us, and we hope to have the chance to regain your trust in the future.Warm regards,Online Reputation ManagerIberostar Dominicana

Dear Steven, Thank you for taking the time to write and share this comment.Your input is of great importance to us, and we will be sharing this suggestion with our management for them to consider.We are honored to host and serve you and hope to have more opportunities to continue to do so in the future.Best regards,Online Reputation ManagerIberostar Dominicana

Dear Altagracia,It is always a pleasure to receive positive feedback like yours from our valued guests. We hope to see you again in the not too distant future.Regards,Online Reputation ManagerIberostar Dominicana

Dear Kelvyn,Although we sincerely regret reading that your holiday at our hotel was not to your liking, we are grateful that you have taken the time to send us your review. We have taken good notes of your observations and will be addressing them with our team to ensure an improvement, and we hope that you will allow us another opportunity at one of our hotels in the future to serve you in true Iberostar style. Best regards, Online Reputation Manager Iberostar Dominicana

Dear Barbara,We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared.We look forward to welcoming you again, very soon.Regards,Online Reputation ManagerIberostar Dominicana

Dear Christopher,We would like to take this opportunity to thank you very much for sharing this review and, at the same time, for your helpful assessment of our hotel. We are very grateful and motivated to receive your constructive feedback, as we are always open to suggestions on how we can improve our services on a daily basis to satisfy our guests' wishes and provide an even better service now and in the future.It would be an honor to welcome you again and provide you with a better service if you decide to visit us again. Best Regards,Online Reputation ManagerIberostar Dominicana

Dear guest,It has been an absolute pleasure to read this great review of your recent stay at our hotel and we really appreciate that you took the time to write and share it with us. We would like to consider all aspects to create an environment for our guests that fulfil all their wishes to achieve a perfect holiday. Therefore, we welcome both your praise and your helpful critique with gratitude.It is nice to know that you felt so comfortable with us and that have chosen to share that fact with others and we hope to see you again soon.Best Regards,Online Reputation ManagerIberostar Dominicana

Dear John,A comment as positive as yours is the best confirmation that we are working in the right direction. Thank you very much on behalf of the whole team. It would be marvelous to see you again one day.Kind regards,Online Reputation ManagerIberostar Dominicana

Dear Jose,Although we sincerely regret reading that your holiday at our hotel was not to your liking, we are grateful that you have taken the time to send us your review.Our primary goal is to provide our guests with an enjoyable and relaxing vacation in all possible areas, and we deeply regret not meeting your expectations on this occasion. Your feedback is important to us, and we will share it with our management team to make the necessary improvements. Thank you for sharing your thoughts with us.We appreciate your loyalty over the years, and we really hope to have another opportunity to mend our ways. If you decide to give us another chance in the future, we will strive to ensure a more pleasant experience that aligns with your expectations.Best regards,Online Reputation ManagerIberostar Dominicana

Dear Ava,We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared.We look forward to welcoming you again, very soon.Regards,Online Reputation ManagerIberostar Dominicana

Dear Raul, We would like to thank you very much for your helpful review of your recent stay with us. We promise to investigate the areas of improvement you raise in your review because we know that it is through constant communication with our guests that we can keep on walking on our path toward excellence.Once more, we thank you for making our hotel your choice for this holiday, and we will be delighted to welcome you back again in the future.Best Regards,Online Reputation ManagerIberostar Dominicana

Dear Joel,Thank you for sending us your feedback.We hope to have the pleasure of your company in the not too distant future and we are very grateful for your opinion.Best regards,Online Reputation ManagerIberostar Dominicana

Dear Alessandra,We would like to express our appreciation to you for this wonderfully positive review. It would be an honor to serve you again in the future and until then we wish you all the best.Regards,Online Reputation ManagerIberostar Dominicana