I have been on a 1 week trip around Chennai, Pune, Nashik. But this was the worst one. Starting with the day we arrived. We called them 1 day ahead and requested for early check-in & the front desk said we could check-in at 6AM by paying half price of the booking amount. We reached the next day at 5AM and thought we could wait an hour in lobby and then check-in. But they made us wait 3 hours until 8AM. And we had a kid with us.
The next thing is price. My booking amount was $40, which is roughly Rs.2400. but they charged me Rs.1700 for the half day early check-in which is far more than the 50% of booking amount. I was too impatient to argue with the kid kept waiting.
Their policy book is their god, rather than customer satisfaction.
Next, the rooms, pathetic. I wonder how this hotel was given a 3 star rating, it's like a regular guest house with basic amenities. Bathrooms too congested and dusty. Your knees would touch the door while sitting in toilet.
The other issue was they couldn't see the payment done by me on Orbitz. So for figuring that out they took another 15-20 minutes.
We realized making a big mistake by paying more for this room just because it was closer to our destination. There were other 3 or 4 stars in same price range a bit further.