8/10 Good
Kayla
Travelled with family
2 Jun 2024
Liked: Cleanliness, staff & service, property conditions & facilities
The family suite and the grand master suite was wonderful. The restaurants required reservations and we only made it to 1 out of a weeks stay because they were closed due to cleaning supposedly. I don't think this resort has enough employees , the ones that were working seemed overworked, this resort is quite a drive out of town so maybe its hard to get employees , maybe the pay isn't good I'm not sure but there seemed to be bare bones on staff. Upon arrival we were supposed to be in a Grand Master suite but what I paid for wasn't available so we had 1 night in a family suite and moved the next day. It was very inconvenient but the resort did try to make it right by giving us a romantic dinner by the beach but that got moved to our balcony due to a wedding they overlooked that was previously planned. The resort also gave us a voucher for a free 2 day stay, so they tried I guess. My adult kids were also with us for the stay and we came back from a late night show to find their room completely flooded, we had to move them at midnight nothing was offered for this inconvenience. The Buffet is too small for all the guests and the food was ok nothing really to brag about, Ive stayed at Riu Resorts and the food there was much better. Overall if your on a budget this is a good resort we had fun the adult pool is great.
Kayla
Stayed 7 nights in May 2024