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"Great location, good for groups"

"I have stayed at the Hilton Prague Atrium several times in the past and have generally had good experiences, which is why I continue to choose this property. Unfortunately, my most recent stay was disappointing. The check-in process took over an hour, even though it was not during the typical peak check-in time of around 3:00 PM. The room initially assigned to me also had a strong cigarette smoke odor, resembling an ashtray from excessive smoking. This issue was addressed promptly and I was given another room, which I appreciated. Later that evening around 11:00 PM, I attempted to contact the front desk multiple times to request a dental kit, but no one answered the phone. I was eventually able to reach the desk in the morning, though the request was not resolved. I shared this feedback during check-out. The staff were polite, but the response focused mostly on explanations rather than acknowledging the concerns raised. Given my positive past stays, I hope this feedback can be used to improve the guest experience going forward."

"Wonderful location, decor and breakfast "

"Great amenities in the room and helpful staff when checking in and out. The breakfast was great and easy to access."

"property was located very convenient too public transportation. Breakfast was great and plenty of variety for everybody. staff was awesome too."

"Beautiful hotel in great location for short walk into Prague. Rooms were stunning and staff very friendly."

"The location was incredible!! We were so close to everything but loved how quiet the hotel was. This elegant hotel had an amazing staff who were always so friendly and kind. Our room was beyond spacious and we loved having the sauna to use as well. "

"Quiet position in a very busy city. Location perfect. Very comfortable, clean, warm rooms well serviced by delightful staff. Breakfast choices perfectly adequate, served in a characterful well maintained environment. "

"My second stay at this hotel. Breakfast is excellent, they even have miso soup, and beetroot juice, as well as all kind of food you'd expect for breakfast. The room was spacious, water in shower is perfectly warm, and bed is comfortable. There is also an (empty) fridge in the room. Last year I was there the rooms had capsule coffee maker, this time it was just a kettle with nescafe provided, but still a lot better than nothing."