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Reviews of Mont d'Or Swartberg Hotel

3.5 out of 5
Mont d'Or Swartberg Hotel
77 Church Street, Prince Albert, Western Cape

Reviews

8.6

Excellent

Rating 10 - Excellent. 9 out of 17 reviews" "
Rating 8 - Good. 6 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Stayed 3 nights in Feb 2024

10/10 Excellent

Lourens

Stayed 1 night in Sep 2023
Response from Ronél on 11 Sept 2023
We are thrilled that your overall impression of Swartberg Hotel, Prince Albert was excellent, and we do hope you will allow us the opportunity to serve your future accommodation needs. We wish to retain you as a satisfied guest!Swartberg Hotel Team

6/10 Okay

Plonia

Stayed 1 night in Jun 2023

10/10 Excellent

CLIFFORD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Exceptionally happy , with amazing hospitality and excellent food
Stayed 2 nights in Dec 2022

10/10 Excellent

Lerato

Stayed 1 night in Jan 2023

10/10 Excellent

lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2022

2/10 Terrible

C E

Stayed 1 night in Sep 2022
Response from Ronel Pieterse on 5 Sept 2022
Thank you for sharing your experience at Mont d’Or Swartberg Hotel with us. Your rating have been noted on our side. Please accept our most sincere apology to you and your guests as we strive to always offer 4-star hospitality and service!If you can provide us with more information regarding you dissatisfaction we would be able to better meet your needs! Thank you for choosing to stay with us.The Mont d’Or Swartberg Hotel Team

10/10 Excellent

Riaan

Stayed 1 night in Mar 2022
Response from Ronel Pieterse on 22 Mar 2022
Good day Riaan Thank you for your 5-Star rating! We are always committed to providing our guests with the highest quality services and facilities. Mont d'Or Swartberg Hotel Management Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely small hotel
Very helpful staff
Stayed 1 night in Nov 2020
Response from Ronel Pieterse on 4 Dec 2020
Thank you for your positive review on your stay with us at Mont d’Or Swartberg Hotel. It warms our hearts to hear that your experience was exceptional and that our staff is able to make you feel welcome and at home. Thank you again for choosing to stay with us. All the best, The Mont d’Or Swartberg Hotel Team

8/10 Good

Elsabe, South Africa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice place to stay. Average. Breakfast served was okay. Very convenient located.
Stayed 1 night in Nov 2020
Response from Ronel Pieterse on 28 Nov 2020
Thank you for taking a moment to complete our guest satisfaction survey after your recent stay with Mont d’Or Swartberg Hotel. We are thrilled that your overall impression of the Mont d’Or Swartberg Hotel, Prince Albert was a pleasant one, and I do hope you will allow us the opportunity to serve your future accommodation needs. We wish to retain you as a satisfied guest! Swartberg Management

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old and unique building in a very attractive and quaint town. Very helpful staff and great breakfast. Modern bathroom. Due to the age of the property there are certain peculiarities eg odd locks and old furniture. There was no air conditioning and it was very hot- might be a problem for some. Unfortunately the swimming pool was not swimmable in whikst we were there.
Stayed 1 night in Jan 2020

8/10 Good

Matt, Bournemouth

Liked: Cleanliness, staff & service, room comfort
Victorian Hotel
We enjoyed our stay at the Swartberg Hotel, although a little more expensive than the average in Prince Albert. As its a Victorian building the bathroom is not ultra modern, but clean and functional. The pool, a welcome spot to cool down on a hot January day, and grounds were beautifully kept. Breakfast is served in the cafe next door, with hot choices cooked to order at the leisurely pace we've come to expect in South Africa 😎
Stayed 2 nights in Jan 2019
Response from Caroline on 11 Jan 2019
Dear Matt, Thank you very much for staying with us and for your valuable feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice overnight stay
We spent a very pleasant night here. Accommodation was spacious and comfortable.
Stayed 1 night in Jan 2018

10/10 Excellent

Violaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dans un autre temps ! Extrême politesse, accueil et murs plein d histoire