Prazeres Trip

I commend you on the inviting atmosphere and thoughtful layout of the lobby and floors, with comfortable seating enhancing the overall experience. However, I faced some inconveniences during my stay. The lack of an iron and ironing board was inconvenient, as I was informed that this was due to fire hazard policies. While I understand safety regulations, I believe these amenities would improve guest satisfaction. Additionally, clean towels were not provided during housekeeping, and one of the washcloths I used was not replaced. My daughter’s washcloth was left hanging by the bathtub. Having replacements available would ensure guests have what they need. The complimentary breakfast was limited, with the potatoes never served warm or hot. It's important to ensure that meals are enjoyable for guests. Lastly, I attempted multiple times to book spa services but found the spa unattended, with no indication of when someone would be available. Thank you for considering my feedback.

Staff is very friendly and professional. Lots of accommodations within 30 min walk. Had a very pleasant stay

clean property, although convenient, I didn't particularly like that it shared property with shopping mall and not easily marked to find

We stayed for our honeymoon in Madeira and loved it! The spa amenities, daily breakfast buffet and of course the views were incredible. We rented a car from the front desk and that process was SO easy and seamless. Parking was free and easy. This was the perfect spot for us to easily get on the highways and explore the island of Madeira each day. My husband and I are truly so pleased

good location, good attentive staff