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Reviews of Hotel Liliova Prague Old Town

4 out of 5
Hotel Liliova Prague Old Town
Liliova 1070/18, Prague

Reviews

8.2

Very good

Rating 10 - Excellent. 171 out of 440 reviews" "
Rating 8 - Good. 178 out of 440 reviews" "
Rating 6 - Okay. 59 out of 440 reviews" "
Rating 4 - Poor. 18 out of 440 reviews" "
Rating 2 - Terrible. 14 out of 440 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Sophia

Travelled with partner
Liked: Property conditions & facilities
I would not say that this is a 4 star hotel. It was fine for what we needed for a few days, but there was an old smell to the room and the carpet clearly wasn’t very clean. There was a lack of amenities in the bathroom and the hand soap was extremely watered down. Lots of stairs to bring bags up and staff didn’t offer to help. Staff was clearly just random workers not actual hospitality trained staff like in every other 4 star hotel I’ve stayed at. Like I said it’ll get the job done, but the photos and rating are deceiving.
Stayed 3 nights in May 2024

8/10 Good

Adele, Calgary

Liked: Staff & service
Reception area furnitures are dusty but room is clean & big enough for the three of us. For seniors like us with heavy luggage lift (old bldg) is inconvenient but Paul stayed up late waited for us due to train delayed on arrival & helped us to carry our luggage to the 4th flr room. He is nice & helpful. Thank you so much.
Stayed 3 nights in May 2024

6/10 Okay

Adel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed at this hotel due to location (close to the marathon start line) within 5 minute walk to the Astro Clock and many old town landmarks. The pillow cases were dirty and stained. The shower has 2 karge steps to get into the tub (no shower curtain, hand-held shower head). Location is phenomenal but facility is not up to par.
Stayed 3 nights in May 2024

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hotel Liliova Prague Old Town on 29 Apr 2024
Dear Michael, thank you for rating your stay. We hope you enjoyed yourself. Kind Regards,

6/10 Okay

Kalliopi, Laval

Okay place. Very convenient location.
Stayed 9 nights in Apr 2024
Response from Pavel on 27 Apr 2024
Thank you for your favor. We would be happy to accommodtae you again, you are welcome with us at any time in the future. Greetings

10/10 Excellent

Patrick

Stayed 3 nights in Apr 2024

6/10 Okay

Madeline

Travelled with family and small children
Disliked: Staff & service, amenities
Towels were not changed daily. Front desk staff was not friendly. There were no staff preaent during our check out.
Stayed 3 nights in Mar 2024
Response from Pavel on 9 Apr 2024
Thank you for choosing our hotel. You are welcome with us at any time in the future we will do our best to improve our services for you next time.Sincerelyhotel Liliova

6/10 Okay

Dave, Courtenay Central

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Hotel was definitely not 4 star as advertised
Stayed 3 nights in Mar 2024
Response from Pavel on 1 Apr 2024
Thank you for your favor. We will do our best to improve any shortcomings for the future. We would be happy to accommodate you again, you are welcome with us at any time in the future. Greetings

6/10 Okay

Dave, Courtenay Central

Travelled with family
Disliked: Amenities, property conditions & facilities
Room was loud, phone didn’t work, no heat, toilet plugged, bed was hard as a rock and housekeeping was really poor
Stayed 1 night in Mar 2024
Response from Pavel on 30 Mar 2024
Hello,Thank you for the feedback. We are sorry for any inconveniences during your stay. We hope you enjoyed your stay in Prague despite that.sincerelyhotel Liliova

8/10 Good

hellen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was fabulous. Shower was clogged. Towels were rough, dingy looking and old.
Stayed 3 nights in Mar 2024
Response from Pavel on 16 Mar 2024
Thank you for your favor. We would be happy to accommodtae you again, you are welcome with us at any time in the future. Greetings

8/10 Good

Parisa

Travelled with group
Liked: Staff & service
Right in the center of Old Town Prague!! The ideal location and the room itself suited our needs give. We were there for a short time. Will note that the draining system is not the best and it took a while for water to go down the sink. But otherwise it was satisfactory
Stayed 2 nights in Feb 2024
Response from Pavel on 17 Feb 2024
Thank you for your favor. We would be happy to accommodtae you again, you are welcome with us at any time in the future. Greetings

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
It was okay
Was a very dated hotel, lift was under construction when I went and a lot of noise. I feel this place is good for the price but overall it’s not somewhere I’d shout from the rooftops about
Stayed 4 nights in Jan 2024
Response from Hotel Liliova Prague Old Town on 29 Jan 2024
Dear guest, we would like to thank you for your feedback. We are glad you enjoyed your stay and had a nice time in Prague. We would like to apologise that the lift was not working when you visited. Thank you for your understanding. Kind Regards,

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 4 nights in Dec 2023
Response from Pavel on 18 Jan 2024
Thank you for choosing our hotel. You are welcome with us at any time in the future. Greetings

10/10 Excellent

Tomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated in a very centre of Old Town close to many main tourist spots. I stayed for one night only so I can’t really give a relevant review. I was satisfied with what I got.
Stayed 1 night in Jan 2024
Response from Pavel on 18 Jan 2024
Thank you for your favor. We would be happy to accommodtae you again, you are welcome with us at any time in the future. Greetings

6/10 Okay

Marie

Disliked: Property conditions & facilities, room comfort
Misleading
Room was old and smelled like mildew. Beds were hard and uncomfortable. Front desk closes early so you have to use a separate entrance with a key to enter the hotel. Antiquated facilities with creaky floors. Only positive thing is that it is close to Old Town Prague.
Stayed 2 nights in Dec 2023
Response from Hotel Liliova Prague Old Town on 28 Dec 2023
Dear Marie, thank you very much for your feedback. We are very sorry you did not like your room and the beds. We understand that everyone has a different preference. We hope you enjoyed your stay in Prague. Kind Regards,

10/10 Excellent

RENEE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Liliova Prague Old Town on 28 Dec 2023
Dear Renee, we would like to thank you for a nice feedback. We are happy you enjoyed a lovely stay. Kind Regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel In Historic Old Town
Wonderful hotel within walking distance to all the sights. The room with a view was amazing! Also, Peter, at the front desk was very helpful and all the staff speak English. We hope to return some day!
Stayed 4 nights in Dec 2023
Response from Hotel Liliova Prague Old Town on 28 Dec 2023
Dear Kevin, thank you for sharing your experience We are happy you enjoyed your stay and we hope to see you again soon. Kind Regards,

10/10 Excellent

Drew

Stayed 3 nights in Dec 2023
Response from Pavel on 18 Jan 2024
Thank you for choosing our hotel. You are welcome with us at any time in the future. Greetings

10/10 Excellent

Simon

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Liliova Prague Old Town on 28 Dec 2023
Dear Simon, thank you very much for your review. We are glad you enjoyed your stay and we hope to see you again. Kind Regards,

10/10 Excellent

Francisco Javier Sandoval

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, helpful staff, lovely room, excellent value
Stayed 2 nights in Nov 2023
Response from Hotel Liliova Prague Old Town on 28 Nov 2023
Dear Mr. Sandoval, thank you very much for your review. We are happy you enjoyed your stay and we look forward to seeing you again. Kind Regards,

10/10 Excellent

Shawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was a very pleasant surprise staff was very enthusiastic to help hotel was very clean. I would have liked a coffee maker in the room. Only thing missing The location was perfect snd it was very quiet. Thank you
Stayed 1 night in Nov 2023
Response from Pavel on 19 Nov 2023
Thank you for your favor. We would be happy to accommodtae you again, you are welcome with us at any time in the future.

8/10 Good

Billal

Travelled with partner
Liked: Cleanliness, staff & service
Except poor internet connection, everything was awesome. Issues handled in no time and the staff is really friendly
Stayed 2 nights in Oct 2023
Response from Pavel on 31 Oct 2023
Thank you for your favor. We would be happy to accommodtae you again, you are welcome with us at any time in the future. Greetings

8/10 Good

Clare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well appointed centrally located hotel. Staff were extremely helpful. I would recommend Hotel Liviova.
Stayed 4 nights in Oct 2023
Response from Pavel on 31 Oct 2023
Thank you for your favor. We would be happy to accommodtae you again, you are welcome with us at any time in the future. Greetings

6/10 Okay

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Mattress distress
I would be happy to provide with a better review rating if it wasn’t for the extra 2-3 days it took me to recover from sleeping in that shadow of a mock of a mattress. Not only me, my fit 27 year old son experienced the same problem. If you can forgive that, the location is great as it is the attentive staff. Also easy access to public transportation and delicious in-site breakfast
Stayed 2 nights in Sep 2023
Response from Pavel on 11 Oct 2023
Thank you for choosing our hotel. You are welcome with us at any time in the future. We are planning on changing the mattresses in near furute, so sorry if you couldn't sleep well. Greetings

10/10 Excellent

monalisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to feel the place, stay here. ... Vibrant, touristy and safe & quiet. The staff was extremely helpful & friendly. If we ever visit Prague again, would love to stay in the same hotel and relive the experience. Thank you.
Stayed 3 nights in Oct 2023
Response from Pavel on 10 Oct 2023
Thank you for your favor. We would be happy to accommodtae you again, you are welcome with us at any time in the future. Greetings

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Pavel on 10 Oct 2023
Thank you for your favor. We would be happy to accommodtae you again, you are welcome with us at any time in the future. Greetings

8/10 Good

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in the hotel , clean the staff friendly hotel in the Center so we just walked around shops restaurants pleasantly no worries.parking close but limited spaces so need to drive around tight streets little stressful , over all hotel stay good memories.
Stayed 2 nights in Sep 2023
Response from Pavel on 22 Sept 2023
Thank you for your favor. We would be happy to accommodtae you again, you are welcome with us at any time in the future. Greetings

4/10 Poor

Barbara

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty. We had 3 sleeping arraingments and one of the beds had bloody stains on the sheets. I asked the front desk to alert the houskeeping, which they did. When we came back the beds were made but the same sheets were there. The tables and furniture frames, and inside the clothing cabinet was so much dust I did not have to run a finger. We could see it. My white clothes were dirty from the dust and ai could not wear them. Location is great, but I do not recommend it due to the dirty conditions.
Stayed 2 nights in Aug 2023
Response from Pavel on 1 Sept 2023
We are sorry for a bad experience at our hotel.Thank you for your feedback, we will do our best to remove those mistakes in future, especially the one with a cleaning.Sincerelyhotel Liliova

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and friendly. It was a pleasant stay and would stay over again. Was happy with if.
Stayed 2 nights in May 2023
Response from Peter on 16 Jul 2023
Thank you for the review, hope we will see you come back again!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostel not Hotel
Upon check in we were told that there would be no one at the reception for the evening and then shown the stairs and elevator to our room, but we were not taken to our room. The elevator carpet floor smelled like vomit and was filthy. Once we entered the room I realized it was not the room I booked. I refused to allow this to ruin our trip and I was tired so I just wanted to lay down and unpack. As soon as I laid down on the bed I could feel there was a huge dip in the mattress and the pillows were lumpy. It felt as though the mattresses and pillows had not been replaced in over 10 years. I then realized there were stains on the comforter as is if the sheets had not been washed properly. I then noticed there was dust on every service as if no one had dusted in weeks. I then went into the shower to rinse off and realized there wasn’t any hot water and the towels were also very old. At this point I had had enough and contacted hotels.com to see about changing my booking and checking out early and that I did not want to disturb the hotel so I asked the agent not to contact the hotel, but he did anyway and the receptionist called me and was angry and rude with me calling me a liar, which I did not appreciate. This was the worst experience I have had dealing with a hotel and it was the worst accommodations I have had in over 15 years booking with hotels.com.
Stayed 5 nights in May 2023
Response from Pavel on 4 Jun 2023
Dear Mrs. Sandy Jamie,You've booked Deluxe room through hotels.com which was exactly the room you have been in. We are sorry if the cleaning wasn't done properly, it shouldn't happen and we already made certain measures to not repeat that. We kindly offered you to clean the room completely 1st thing in the morning, but it has been rejected by you, as we've been told. Hot water was running completely fine, we've checked that several times and there was no issue. You've contacted hotels and we've been told, that you told them, that there is no receptionist (even though there was), that there is no hot water( even though there was) and we've been told to call you to the room by hotels. So we did. We're sorry if the receptionist told you something you didn't like, but as far as we know, he tried to help you as much as he could but has been refused by your side.We're sorry for the experience you've had, we will do our best to improve for the future. SincerelyHotel Liliova

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly and helpful staff, and beautiful spacious rooms. Great location as well in Old Town Prague.
Stayed 2 nights in May 2023
Response from Pavel on 28 May 2023
Thank you for your favor. We would be happy to accommodtae you again, you are welcome with us at any time in the future. Greetings

2/10 Terrible

Mahdi

Disliked: Staff & service, amenities, property conditions & facilities
Warning * do not stay here * !!! By far the worst experience of my life !! This is not a hotel this is a bed and breakfast run by teenagers Arrived at 1:45 told check in isn’t til too , I asked if I can go ahead and finish the check in process so I can just go to my room at 2 or when it’s available I was told no one can check in before 2 pm exactly , so at 2 pm now u have a long line of everyone who arrived before 2 pm trying to check in at the same time and only one receptionist I thought to myself it’s unusual but it’s ok everyone does things different , they they handed me the keys which are connected to a door knob shaped wooden key holder ( worse shape ever to carry I. Ur pocket ) again I wasn’t going to let something trivial urine my vacation. On the way to my room I notice musty smells , damp carpets at different locations and in elevator. Once in the room I wanted to shower only to release there is no shower !! Now maybe this is my fault for not checking but it seems like the whole design was wrong , there is a tub with a shower wand , but it reaches just under my chest ( I’m 5’11) I tried to sit in the tub but the wand wouldn’t stay in the shower( pointing down) position I tried standing the water goes everywhere if note the water was Luke warm at best. Full disclosure I don’t take hot shower I like my shower warm even no steam and I felt it was way to cold it was like taking a cold shower! I decided to get on with it, I need more charactersto finish review
Stayed 5 nights in May 2023
Response from Pavel on 11 May 2023
We are sorry if you didn't like the experience at our hotel. We will do our best to improve.If the rooms are cleaned, there is no problem letting people in before check-in time. We are sorry if receptionist told you differently, we will have a further look on that. We are also sorry for damp carpets, there is a reconstruction happening so it's challenging to keep them nice and clean, but we do our best and clean them couple times a day.The hot water problem we don't understand. Every room has hot water, yours also. We checked during your stay and the water was hot, so we don't see any problem with that.

2/10 Terrible

Shmuel

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is advertised as a 4 star hotel but it is more like a hostel. The elevator goes from and to half floors, furniture is uncomfortable, thin foam mattress, furniture made of pine, no toiletries, old bathtub with unhealthy curtain, small handheld showerhead with no possibility to hang, thin walls, TV worked only in Csech and although they "fixed" it, worked for a short while every time. Reception closed at night so you have to go in via a side door and around the building, not all light bulbs in the room worked and had to be changed, no water heater, no glasses or cups, the room wasn't cleaned during our 5 nights stay just towels were changed
Stayed 4 nights in Sep 2022
Response from Pavel on 30 Sept 2022
Thank you for your feedback. We are sorry for your experience at our hotel. We will do our best to improve every aspect and provide the best possible accomodation for future guests.

8/10 Good

Martina

Stayed 2 nights in Aug 2022

8/10 Good

Asif

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Pavel on 20 Aug 2022
Thank you for your favor. We would be happy to accommodtae you again, you are welcome with us at any time in the future. Greetings

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hotel Liliova! The Staff was incredibly responsive and helpful and the place was clean and perfectly situated allowing us to walk everywhere!
Stayed 3 nights in Jun 2022
Response from receptionist Pavel on 2 Jul 2022
Thank you for your favor. We would be happy to accommodtae you again, you are welcome with us at any time in the future. Greetings

6/10 Okay

Nils-Gunnar

Stayed 1 night in May 2022
Response from P_ on 5 Jun 2022
Thanks

8/10 Good

Kieran

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2022

8/10 Good

Susan M

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean room, comfortable bed. That’s all I need!
Stayed 7 nights in Apr 2022
Response from P on 10 Apr 2022
Thank you for your favor. We would be happy to accommodtae you again, you are welcome with us at any time in the future. Greetings

6/10 Okay

peter

Travelled with group
Liked: Cleanliness, staff & service
Convenient location for the Old Town. Quiet. My stay was marred by the total absence of hot water on one of my mornings there.
Stayed 2 nights in Mar 2022
Response from Patrik - Reception on 31 Mar 2022
We are very sorry about that water failure, however, thank you for choosing our hotel. You are welcome with us at any time in the future. Greetings

10/10 Excellent

Majharul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place in the heart of Prague. When we arrived early in the morning the hotel allowed us to check in early and were so very helpful in helping us in to our room and making sure we were cared for. Throughout the stay the staff were exemplary and I can not put in to words how friendly and accommodating they are. Top class. The room was tidy and clean, and also had a fridge! Very helpful. Wifi was fast and beds were extremely comfy. Very much enjoyed my first time in Prague, and when I eventually visit this beautiful city again in the future, I'll be sure to book the same hotel again.
Stayed 4 nights in Dec 2021
Response from Alexandre on 17 Jan 2022
Thank you for choosing our hotel. You are welcome with us at any time in the future. Greetings

10/10 Excellent

Samantha, Oklahoma City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect distance from Charles bridge, the square and everything interesting with Prague. Driver was really polite and professional. The only bad thing is walls are really thin so we could hear multiple neighbors on the floor. Overall a really great stay.
Stayed 7 nights in Dec 2021
Response from Alexandre on 17 Jan 2022
Thank you for choosing our hotel. You are welcome with us at any time in the future. Greetings

6/10 Okay

Kathleen

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2021
Response from Darja on 28 Dec 2021
Thank you for choosing our hotel. You are welcome with us at any time in the future. Greetings

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was amazing, very good reception
Stayed 1 night in Nov 2021
Response from Darja on 7 Dec 2021
Thank you for choosing our hotel and for the nice review. You are welcome with us at any time in the future. Greetings

6/10 Okay

Verified traveller

Find safer parking
Sadly our car got ransacked parked outside the hotel, for €25 a night you would expect some kind of security
Stayed 1 night in Oct 2021
Response from Darja on 7 Dec 2021
Thank you for choosing our hotel. You are welcome with us at any time in the future. Greetings

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay, We highly Recommended!!
The hotel was in a great location. The staff was extremely helpful !! We’ve never been to Progue and it was nice the staff could answer some questions. Hotel was clean, shower had super hot water w/ great water pressure! Highly recommend this hotel. Very enjoyable & the price was affordable
Stayed 3 nights in Sep 2021
Response from Darja on 23 Sept 2021
Thank you very much for the nice review. We are happy that you were satisfied. You are welcome with us at any time in the future. Greetings

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location , just couple steps to Charles bridge , old town and bunches of restaurants. Staffs are amazing ! Friendly and useful
Stayed 2 nights in Jul 2021
Response from Darja on 1 Aug 2021
Thank you for your favor and nice review, which we appreciate very much. We would be happy to accommodtae you again, you are welcome with us at any time in the future. Greetings

2/10 Terrible

Susan, Virginia, USA

Travelled with family
Disliked: Cleanliness, staff & service
We emailed receptions@hoteliliova.com for the cancellation with a refund due to COVID-19. Our international flight was cancelled by air flight company. However, I didn't get any feedback from the hotel. The Expedia has coordinated our case with Hotel Liliova Prague Old Town and unfortunately, they have denied to waive the fee for our cancellation request.
Stayed 2 nights in Jul 2020
Response from Darja Krafferova on 14 Jul 2020
I am sorry you used the invalid contact (there is no s in the mail). Hotel Liliova cannot refund your stay due to the non-refundable price offer. However, in this case, we can offer the possibility to choose a different term until the end of 2020.

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opened the windows a little, turned heater off because it got too hot in the room. Comfortable beds and overall nice accommodation. Excellent location, very close to Charles Bridge, Astromical Clock and Old Town Square.
Stayed 2 nights in Mar 2020
Response from hotel liliova on 17 Mar 2020
thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Hotel Liliova on 27 Feb 2020
Dear guest, thank you for your feedback.