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Reviews of 3 Epoques Apartments by Adrez Living

4 out of 5
3 Epoques Apartments by Adrez Living
Retezova 3, Prague

Reviews

9.2

Wonderful

Rating 10 - Excellent. 165 out of 241 reviews" "
Rating 8 - Good. 60 out of 241 reviews" "
Rating 6 - Okay. 11 out of 241 reviews" "
Rating 4 - Poor. 2 out of 241 reviews" "
Rating 2 - Terrible. 3 out of 241 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Arusik

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing apartment, nice and quiet Brilliant location, walking distance to all the touristy areas of the city
Stayed 2 nights in Apr 2024
Response from Katka on 27 Apr 2024
Dear Arusik,thank you very much for your lovely feedback. We are thrilled to hear that you enjoyed your stay with us! It would be our pleasure to welcome you again in the future.Warm regards,Customer care team

8/10 Good

Erica

Travelled with family
Liked: Cleanliness, room comfort
Great location
The area was beautiful, and the apartment was wonderful. I thought it was well stocked however it didn’t have enough toilet paper and I couldn’t get the support we needed. I also had reached out asking where to park and never got a response and that made our arrival unnecessarily stressful.
Stayed 4 nights in Oct 2023
Response from Customer Care Team, Prague Residences on 22 Oct 2023
Dear Erica, We appreciate your feedback regarding your stay. We apologize for any inconvenience caused by the lack of sufficient toilet paper and the difficulty in getting the support you needed. Additionally, we regret the inconvenience you experienced in not receiving a response to your inquiry about parking. This does not align with the level of service we aim to provide. Your comments are valuable, and we'll take steps to ensure that these issues are addressed for future guests, as we continually strive to improve our services. We hope that despite these challenges, you had an enjoyable stay in the area, and if you choose to return, we'd be delighted to provide you with a more seamless experience.With best regards, Customer Care Team, Prague Residences

8/10 Good

Michelle

Stayed 4 nights in Oct 2023
Response from Customer Care Team, Prague Residences on 7 Nov 2023
Dear Michelle, thank you for your rating! We hope you had a nice stay at our apartment! With best regards, Customer Care Team, Prague Residences

10/10 Excellent

Neil

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Klara on 21 Sept 2023
Dear Neil,thank you for taking the time to let us know of your experience.With kind regards,Customer care team

10/10 Excellent

Piotr

Stayed 1 night in Jul 2023
Response from Katka on 18 Mar 2024
Dear Piotr,Thank you for rating us! We appreciate your feecback.With kind regards,Customer care team

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, room comfort
Prime spot!
The room was spacious and clean. The location was superb - 2 minutes from the clock tower and 4 minutes to the Charles Bridge. When I return to Prague, I’ll be staying here again.
Stayed 5 nights in May 2023
Response from Katka on 18 Mar 2024
Dear Glenn,Thank you very much for your kind words! It would be our pleasure to welcome you again in the future!With kind regards,Customer Care Team

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent. Beautiful, convenient, spacious. Highly recommend.
Response from Katka on 18 Mar 2024
Dear Jennifer,we are happy to hear that you enjoyed your stay with us! It would be our pleasure to welcome you again.Kind regards,Customer care team

8/10 Good

Robert Lloyd

Liked: Cleanliness, amenities, property conditions & facilities
The property was in a great location with easy walking to all areas of old Prague and the Prague Castle. The only problem was the noise at night from the beer tasting area below the windows. As it was hot and no air conditioning you had to have the windows open.
Stayed 5 nights in Aug 2022
Response from Katka on 18 Mar 2024
Dear Robert,thank you for taking the time and sharing your experience with us.We apologize for the inconvenience caused by the surrounding noise and lack of air conditioning. We are glad that your stay was mostly pleasant. With kind regards,Customer care team

6/10 Okay

Dmitry, Walnut Creek

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property in a perfect location. No AC and there is a popular bar on the ground floor with bunch of outside tables. This place is noisy way after midnight especially on Friday and Saturday. So when it’s hot you really want to keep the windows open, but there is no way to sleep like that. This said, the widows are great and if you keep them closed it’s very quiet inside.
Stayed 3 nights in Jun 2022
Response from Katka on 18 Mar 2024
Dear Dmitry,thank you for taking the time and sharing your feedback with us. It is great to hear that you enjoyed the central location of our apartments.We apologize for inconvenience during your stay. With kind regards,Customer care team

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This propwrty was terrible. It was hot, old, smelly, not clean, and wifi did not work. Check in took over an hour and staff was not experienced. We ended up leaving the property for a new one. I want my money back.
Stayed 1 night in Aug 2021
Response from Prague Residences on 23 Aug 2021
Thank you for taking the time to send a review. We have for a few days been dealing with some unprecedented situations which have impacted our service levels and are working hard to solve things. We are sorry to hear it impacted your time in Prague. Please reach out to us by email for further communication.

10/10 Excellent

Lars

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Jul 2020
Response from Katka on 18 Mar 2024
Dear Lars,thank you for rating us! We appreciate your feedback.Kind regards,Customer care team

10/10 Excellent

Halina, California

Travelled with family
Liked: Cleanliness, amenities
We were pleasantly surprised by the courteous services and hospitality. Will definitely stay there again when we visit Prague again. Hotel is centrally located
Stayed 2 nights in Nov 2019
Response from Mára on 21 Nov 2019
Dear Halina, We really appreciate you taking a time to write such a nice review about our residence. It was our pleasure to meet you. Guests like you make us proud of the things we do at Prague Residences. We are all looking forward to see you again! Sincerely, Prague residences team

8/10 Good

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Johana on 30 Oct 2019
Dear Angel, Thanks for staying with us. We appreciate your feedback! Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location is superb. Close to Charles Bridge but away from the noise, hustle and bustle. The rooms were spacious (I stayed in George, #6, and my friends were in Victor, #8) and very clean. My friends counted stairs from the lobby to their bed, around 130. No lift. But the charm #8 had certainly made up for the aerobic workout. My only issue was the “new” espresso machine that no one knew how to use for the length of my stay. The office employees said it’s new, we don’t know. If it’s a new machine there obviously was an owners manual one would think! Finally my last day, a young lady helped me. Wonder where she was all week?!?! I certainly wouldn’t distract someone from staying here because of the espresso machine, it’s a great place and I’m sure the employees will know how to operate it (or better yet) provide directions for the guests.
Stayed 3 nights in Sep 2019
Response from Marek on 4 Oct 2019
Dear Guest, on behalf of the entire team of Prague Residences, I would like to personally thank you for choosing our apartment. It was such a delight to read your letter. It is encouraging to know that we have fullfiled all your needs and our ambassadors went above and beyond your expectations. I sincerely hope that you will choose our hotel for your lodging needs if you return to Prague. Best regards Prague residences team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We had the room in the attic, not the one in the picture that we selected. It was tight for a family of three very tall people.
Stayed 3 nights in Aug 2019
Response from Stefanie on 19 Aug 2019
Hello, Thanks for staying with us. We appreciate your feedback! Sincerely, Stefanie

6/10 Okay

CFAnon, Miami

Liked: Cleanliness
Disliked: Amenities
Really big area that would be fun for a family or a small group of people to stay in. Seriously ill-equipped for the heat though, I was put in an attic bedroom that was over 100°F with one half-broken fan. Ended up having to sleep on the couch downstairs where it was only 90°. I understand it’s hot in the summer but the property did not do a good job of making guests comfortable and for the price, I would expect them to try, perhaps setting up more or even working fans. Very good location in the heart of Old Town.
Stayed 1 night in Jun 2019
Response from Lucas on 18 Jul 2019
Dear Visitor, on behalf of the entire team of Prague Residences, I would like to personally thank you for choosing our apartment. We really appreciate you taking a time to write honest review about your experience in our residence. I sincerely hope that you will choose our hotel for your lodging needs if you return to Prague. Sincerely,

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from Aneta on 29 May 2019
Dear guest, We really appreciate you taking a time to write a review about our residence. Guests like you make us proud of the things we do at Prague Residences. We are all looking forward to see you again! Sincerely, Aneta

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019
Response from Lucas on 6 May 2019
Dear Guest, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well located just off of old town square and within walking distance to all attractions . Property very clean and well equipped.
Stayed 3 nights in Apr 2019
Response from Prague Residences - Aneta on 1 May 2019
Dear guest, thank you so much for your feedback! It helps us to improve our services. Hope to welcome you in Prague again! Prague Residences

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice
We really enjoyed our stay. Everyone was really nice there.
Stayed 2 nights in Feb 2019
Response from Prague Residences on 12 Feb 2019
Dear guest, Thank you for reviewing your recent stay at Prague Residence. Your honest feedback is very important to us as it helps us to improve our services. I sincerely hope that you will choose our hotel for your lodging needs if you return to Prague. Sincerely,

10/10 Excellent

Tyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Lukas Campr on 25 Jan 2019
Dear Tyson, Thank you for your visit and full rating. I it is always pleasure to know about happy customers. Sincerely

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018
Response from Lukas on 1 Jan 2019
Thank you for ratings.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Lukas on 28 Nov 2018
Dear Mr Demydenko, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prague at its best!
So much history in the building itself! So very helpful at check-in and offered to do anything that would make our stay more pleasurable...highly recommend the beer pub right at the entrance for beer samplers and snacks. We were there three days and beers at the pub every day. Location is AMAZING! In no time you are at the Charles Bridge and town square and if you like to walk the Castle area is easily doable also! Will recommend to friends and hope to return some day myself!
Stayed 3 nights in Oct 2018
Response from Lukas on 24 Oct 2018
Dear Chris, What a review! Thank you very much for your visit and such a positive feedback, we are very happy to know that you like the location of our apartment and historical aspects. We are looking forward to welcome you back in Prague. Sincerely, Lukas Residence Manager

10/10 Excellent

Scott, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply The Best ! ! !
There isn't much to say other than that this was an extraordinary property in the very heart of the Old Town. You are 2 minutes from the central square and 2 minutes from the Charles Bridge. Despite all the crowds this property is tucked away and has a lovely calm and charming feeling, not to mention the great little beer garden next door.
Stayed 3 nights in Sep 2018
Response from Lukas Campr on 26 Sept 2018
Dear Scott, Thank you very much for taking your time leave such a nice feedback. We are very happy that you enjoyed your stay with us and you liked the views and our neighbors with beer garden. We are looking forward for your next stay. With kind regards from Prague, Lukas

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the middle of Prague
The hotel location is amazing! We stayed in Kate and the rooms were large and really nicely done. Parking is difficult so not ideal if you have your car. The hotel is small so it doesn’t feel busy at all. Would definitely recommend.
Stayed 2 nights in Aug 2018
Response from Adela on 21 Aug 2018
Dear Jarrod, thank you for your nice feedback. We are glad you enjoyed staying with us and hope to seee you again. And we are sorry that the parking was difficult.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Adela on 6 Aug 2018
Dear Susan, thank you for your nice feedback. We are glad to hear you had nice time with us and hope to welcome you again.

6/10 Okay

Verified traveller

Liked: Cleanliness
Minimal parking available; and the 2 spaces available were very tight. The noise from the "bar" after 11 PM was disturbing; and it was mainly staff members creating the noise.
Stayed 3 nights in Jun 2018

10/10 Excellent

yvette, seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place
Absolutely beautiful place in a perfect location close to everything. It was even more beautiful then the pictures with great light and lots of room. My all time favorite hotel/vacation rental. Surrounded by wonderful restaurants, cute shops, close grocery. Added bonus was friendly helpful staff - reception is on-site with great English so that part is just like a hotel, not like some apt rentals. Kitchen had everything we needed, great water pressure in the shower, Comfortable beds, and really clean. Also be sure and go nextstoor to the beer place and check out the buildings basement. Only not perfect part was there was no washer in our unit so we sent some laundry out (arranged by reception) and it was more expensive than expected - about $34 for one big load or 2 small by European size- but that is still less than a hotel would have been. (Please note though the website did not state there was a washer - so we should not have expected it except that I emailed and they said there was one.)
Stayed 3 nights in Jun 2018
Response from Adela on 9 Jul 2018
Dear Yvette, thank you for your nice feedback. We are glad you had nice time with us. And we are sorry about the washing machine. I will check with my colleagues to provide clear information. We hope to welcome you again.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay June 18
Excellent location, walk from door straight into main tourist area.Very quiet at night, as it's tucked away. Excellent local cafe for breakfast, and a beer garden right outside the entrance. Perhaps the only negative is two flights of stairs to the room, worth a mention for older folks.
Stayed 2 nights in Jun 2018
Response from Marketa on 25 Jun 2018
Dear Lee, thank you for the time taken to post your review. All the team of Prague Residences is truly grateful for such a positive comments. We are also happy that you enjoyed your stay with us. See us again, we hope to welcome you back soon!

10/10 Excellent

Miguel, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable apartment. Very nice and friendly people at the reception.
Stayed 2 nights in Jun 2018
Response from Marketa on 25 Jun 2018
Dear Miguel, thank you very much for all the kind words following your stay with us. We do hope that we have an opportunity to serve you again one day.

8/10 Good

Arash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Adela on 12 Apr 2018
Dear Arash, thank you for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, comfortable, well located. Friendly staff.
Stayed 3 nights in Mar 2018
Response from Adela on 26 Mar 2018
Dear Guest, thank you for your nice feedback. We are glad you had nice time in Prague. With Regards

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018
Response from Adela on 26 Mar 2018
Dear Sandra, thank you for your positive feedback.

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it.
Stayed 2 nights in Feb 2018
Response from Adela on 15 Feb 2018
Dear Kamil, thank you for your nice feedback. We are very happy you had nice time with us.

10/10 Excellent

Vanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment and location
Great two bedroom apartment and location was fabulous very close to old town Square would definitely stay again
Stayed 3 nights in Jan 2018
Response from PR team on 31 Jan 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

영호, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OMG Really great hotel ever!! You have to stay this place if you go Praha. Essential!!!
Stayed 2 nights in Jan 2018
Response from PR team on 31 Jan 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice apartment
staff were friendly and helpful. super good location. just 5-10 minutes walk to all major attractions. the rooms were huge and clean. at check in, they provided cell phone, so did not have to buy SIM card.
Stayed 4 nights in Oct 2017

6/10 Okay

Lauren

Liked: Staff & service
Disliked: Cleanliness
Under my expectations
This was a unique spot and was glad that we stayed in a room that was spacious. The bed was fairly comfortable however the cleanliness left a lot to desire. There was an excessive amount of mildew growing in the shower and common areas were dusted (ie: media stand) however half of the place was missed. There were dust piles in corners and in fixtures in the bathrooms. Overall, the cleanliness was poor. We did like the location and the bar next door to the hotel was awesome. I can imagine it being very hard to stay here in the summer because of the noise from the bar with the need to keep windows open because of the lack of AC. We were comfortable in the fall weather with the windows closed. One HUGE perk though: an iPhone connected to the Czech Republic towers that we could use for free without needing our own phones. A MASSIVE perk not needing to worry about data roaming, etc... This phone is in your room and for you to use, download anything you want onto and then can erase before you leave. If I were to go back to Prague, I would look around before booking this place again.
Stayed 2 nights in Sep 2017

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Apartment Near Everything!
As is in most of the buildings in Europe there is no elevator but we were able to get our bags up stairs easily and there are wonderful gentlemen at reception who can help you, if needed. The two bedroom apartment was wonderfully spacious, clean and comfortable. We were certainly spoiled with the renovated look and feel of the interior. We got to pretend for the few days we were visiting how it would be to live in Prague (complete with an amazing housekeeper). The apartment is mere steps to the gorgeous Main Square and close to other sights such as the Jewish Quarter, Charles Bridge and Prague Castle. There are many restaurants nearby but don't overlook the underground restaurants because they always surprised us with their decor and delicious food!
Stayed 3 nights in Sep 2017

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prague Visit
Staff extremely helpful Apartments handy to the city centre. Everything within walking distance. Would view the local area as safe for wandering around
Stayed 3 nights in Sep 2017

2/10 Terrible

winston

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking poor service
I was in Prague on business and stayed in the hotel for one night, check out 12 July. I came downstairs at around 4.30am to do my check out. The door to reception was closed and it looked like nobody was on duty. I knocked on the door a few times before the head of a staff member appeared from under the reception desk and he ushered me to come in. Immediately upon entering the reception, I noticed that the gentleman on duty, Peter, was not friendly toward me and he did not greet me. I was waiting in reception for a few minutes for the taxi I had called to arrive. I explained to Peter that my taxi was not arriving and he offered no assistance. I then asked if he could call me a taxi. I was not sure if he was busy with my request and so I asked him if he was calling the taxi for which he abruptly responded that he was busy with it. Approx 10 mins later, the taxi Peter called arrived. I had a few bags to carry and Peter again offered no assistance. I asked Peter if he could help me to the car which he reluctantly did. Whilst walking to the car I asked Peter why his service is unhelpful. At this point, Peter stopped walking. He then threw my bag at me and walked off back into the hotel. I have never experienced anything like that before and I cannot think of any plausible reason why Peter was so unhelpful and rude that morning apart from maybe because I am black. Certainly, I will never stay here again or recommend this place.
Stayed 1 night in Jul 2017
Dear Winston, first of all I would like to apologise for the trouble you encountered during your one night stay. I am deeply sorry about your impression on our receptionist (Peter by the way wasnt on duty that night). We take such feedback very seriously and so we looked into the matter and also checked the surveillance camera records as your accusations are pretty serious. Of course that such attitude wouldnt be excuseable nor tollerated. However we found out there was no bag throwing at you and that the receptionist helped you with your bags instead of the taxi driver and carried it outside. He said that there were some racist commentaries from your side and that is why he went back to the office. I would like to assure you that we definitely dont treat our guests according to their race or colour (as you tried to indicate in the review) and that commentary is really offensive. I apologise if there was some missunderstanding between you and the receptionist and we forward this feedback accordingly to the receptionist so he could avoid any other similar missunderstanding in the future. We take care of our guests no matter where they are from or what race. Doesnt matter if the guest is purple, silver, green or blue we always make sure to provide the best service. Rest assured such prejudice doesnt exist among our team. Once again I apologise for your unpleasant experience and I hope you have safe travels to other destinations. Kind regards, Andrea

10/10 Excellent

Helen, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvellous apartment in Old Town
We were very fortunate to luck on this place! It was well situated in the Old Town and so extremely convenient, but was also in a quiet street! From the beginning we were greeted like special guests and given really useful information on what to do and not do. This happened without asking!! We found the apartment large and comfortable and really enjoyed our stay. So far the best apartment experience we have ever had! Well done to
Stayed 5 nights in Jul 2017

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Very spacious. We loved the history behind the hotel and the location
Stayed 4 nights in Jun 2017

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Fantastic location , clean & great service. Beds were really comfy & got great nights sleep. Great tips given by George on where to visit , eat & drink to see the real Prague. Few steps away from a great cafe with Charles Bridge & all the sights within 15-20 mins walk Great place

10/10 Excellent

vivien, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location for walking and sights
A lovely apartment/hotel. Staff super helpful. Great, although simple breakfast at a very reasonable cost. Location by one of the best pubs in Prague was very nice too. Very comfortable stay.

10/10 Excellent

Nadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
The overall experience: the Hotel located in the heart of thr city centre , the staff are very professional and helpfuls , I definitely highly recommended

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go back
Great place and great location

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation in a fabulous location
The first time that we have stayed in an apartment rather than a conventional hotel for a city break & we could not have chosen better. This place is within 200 metres of Charles Bridge & the Old Town Square, yet is so peaceful & quiet when you return back from visiting the many tourist attractions. When you book, take up the offer of the private taxi pick up from the airport & the breakfast (delivered directly to your apartment) as they are extremely good value.