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Hotel San Rafael Poza Rica

3.0 star property
Travelers unwind at the outdoor pool or savor local flavors during daily manager's receptions, finding the perfect balance of comfort and convenience.

Choose dates to view prices

Hotel San Rafael in central Poza Rica offers daily manager's receptions, restaurant dining, an outdoor pool, a children's pool, and cooked-to-order breakfasts. Guests consistently praise the hotel's convenient location.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
The current price is ₹3,503
₹4,144 total
includes taxes & fees
16 Jun - 17 Jun
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 90 to 200 for adults and MXN 90 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 10:00 PM

Frequently asked questions

Does Hotel San Rafael Poza Rica have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at Hotel San Rafael Poza Rica?

As of 22 May 2026, prices found for a 1-night stay for 2 adults at Hotel San Rafael Poza Rica on 16 Jun 2026 start from ₹3,503, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel San Rafael Poza Rica pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel San Rafael Poza Rica?

Self-parking is free at this property.

What time is check-in at Hotel San Rafael Poza Rica?

Check-in start time: 3:00 PM; check-in end time: 2:00 AM.

What time is check-out at Hotel San Rafael Poza Rica?

Checkout is at 1:00 PM.

Where is Hotel San Rafael Poza Rica located?

Situated near a boardwalk, this hotel is 0.4 mi (0.7 km) from Plaza Gran Patio Shopping Mall, and within 3 mi (5 km) of University Veracruzana Poza Rica and Park of the Americas. Hospital Regional Pemex and 18 de Marzo Square are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.8

Good

7.4

Cleanliness

6.4

Amenities

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 22 out of 47 reviews
Rating 8 - Good. 11 out of 47 reviews
Rating 6 - Okay. 4 out of 47 reviews
Rating 4 - Poor. 5 out of 47 reviews
Rating 2 - Terrible. 5 out of 47 reviews

Reviews

Verified

2/10 Terrible

Emiliana

Disliked: Cleanliness, amenities, property conditions & facilities
I provided my credit card number to pay room and when i arrive that i need to pay cash.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Zotico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpia, buen tamaño de television y excelente ubicación
Stayed 1 night in Mar 2026
Verified

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
El único problema que considero relevante es que la regadera no se podía regular, o era agua caliente o fría con una presión no muy agradable para bañarse. En lo demás considero que estuvo de bien a excelente
Stayed 2 nights in Mar 2026
Verified

4/10 Poor

Cinty

Disliked: Cleanliness, property conditions & facilities
El agua caliente solo alcanzaba para una persona las demás ya se bañaban con agua fría, se le dijo al de recepción pero insistía en que el boiler estaba prendido, nunca se compuso, tienen alberca llevamos las toallas de la habitación nos dijeron que no daban toalla para alberca , nos repusieron sí las toallas pero con la incertidumbre de que no. Os las dieran puesto que fueron a consultar con el ama de llaves , la taza del baño al jalarle no se iba todo y había que esperar varios minutos para que se volviera a cargar para que la usara la otra persona , nos tocó habitación de lado de la carretera y mucho ruido, la única zona que recomiendo es la del restaurante de la piscina, atenta .
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Blanca

Disliked: Cleanliness, property conditions & facilities
Las habitaciones son muy muy tétricas y feas no hay agua caliente, no hay agua en el sanitario, se escucha todo el ruido de los carros no es un lugar para descansar lo único que rescata es su alberca por qué de ahí en fuera todo está muy viejo muy descuidado apoxidado toallas rutas el shampoo que te ofrecen es un shampoo de manos está horrible
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me cabiaron de habitación varias veces porque las tienen descuidadas
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Jessica Nohemí

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No contestan en recepción y no hay teléfono en las habitaciones.
Stayed 3 nights in Nov 2025
Verified

2/10 Terrible

Israel

Disliked: Cleanliness, amenities, property conditions & facilities
No respetaron mi reserva
Stayed 3 nights in Oct 2025
Verified

8/10 Good

VERONICA CASTRO

Liked: Staff & service, amenities, property conditions & facilities
Está bien ubicado pero la alberca estaba sucia y había bichos en el cuarto . Le falta mantenimiento al baño
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Carlos

Disliked: Staff & service, amenities
En si, es un motel, el baño no estaba limpio, había cucarachas muertas en el cuarto, había focos fundidos, no estaba bien aseado, la alberca está sucia, ha ia un estanque de peses y el agua del estanque estaba contaminada, la chapa de la puerta no servía. Lo manejan como hotel familiar, pero las personas de todo poza rica lo manejan como hotel para tener s3x@. Si tienes familia no lo uses como hotel. El precio es demasiado caro, hay muchas mejores opciones por la diferencia de 300 pesos más, como la franquicia de París. Repito, no es hotel familiar.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Diana Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar para hospedarse
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ana Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo y super su alberca. Cerca de patio poza . Sin duda volveríamos a ir
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

LUIS DARIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable
Stayed 1 night in Aug 2025
Verified

8/10 Good

Minerva

Liked: Cleanliness, staff & service, property conditions & facilities
todo estuvo muy bien el personal amable y resuelven rápido no se que paso con mi reservación que no les aparecía en sistema y el chico de la recepción resolvió rápido sin tanto problema, muy amable el personal,nos dieron dugerencias para salir
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Verónica

Disliked: Cleanliness
Muy malo el aseo en regadera.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Angel david

Liked: Staff & service, property conditions & facilities
Bueno
Stayed 2 nights in May 2025
Verified

8/10 Good

JULIO CESAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel sencillo pero agradable. Lo mantienen limpio y el personal de la recepción es muy amable. Su ubicación es muy buena. Lo malo es que su área de restaurante es muy limitad en tiempo y oferta de alimentos. La habitación es cómoda y tu decides si quieres cambio de ropa diario y limpieza.
Stayed 4 nights in Dec 2024
Verified

4/10 Poor

Maria Patricia

Disliked: Cleanliness, property conditions & facilities
LA ALBERCA ESTABA MUY SUCIA Y LA TV DEL CUARTO NO TENIA CABLE
Stayed 1 night in Nov 2024
Verified

4/10 Poor

Jesus

Malo
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Eliseo

Liked: Cleanliness, amenities
Todo Muy bien 🆗
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Inda Jani

Liked: Staff & service
Disliked: Cleanliness
Las almohadas de sobrecama sucias
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Luis

Liked: Staff & service, property conditions & facilities
Todo bien
Stayed 4 nights in Aug 2024
Verified

4/10 Poor

ARTURO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Desagradable

Para empezar, desorden total para realizar el check in. Reserve dos habitaciones. En una había cucarachas, se solicitó el cambio pero no de buenas lo realizaron y la otra no enfriaba el clima lo suficiente. Les falta demasiado mantenimiento y limpieza. Deje mis datos para facturar y después de casi 20 días les recordé y solo me facturaron una habitación. No vuelvo a quedarme en este hotel.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Leydi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo y tranquilo
Stayed 1 night in Apr 2024